Roland Gomez | Page 9

Roland helped find the right Honda for us. He was patient about finding the right model (and color). There was no pressure and we are very happy with our choice. All of the employees that w He was patient about finding the right model (and color). There was no pressure and we are very happy with our choice. All of the employees that we talked to were friendly and willing to help. Very good experience. More

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Roland is very well informed and expereinced sales agent. We loved his service. he spent almost half a day with us to make us happy in buying a new car. Roland is a big asset to Vally Honda. We loved his service. he spent almost half a day with us to make us happy in buying a new car. Roland is a big asset to Vally Honda. More

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Roland was phenomenal in helping my husband and I purchase our first car. He really knows how to read the room. He was not pushy or invasive and we felt that he understood not only our personalities purchase our first car. He really knows how to read the room. He was not pushy or invasive and we felt that he understood not only our personalities but the fact that this was incredibly stressful for us. He made us feel comfortable and answered all of our questions. Everyone else we had the pleasure of working with were great as well. This was an emergency situation and we needed a car as soon as possible. We were in the dealership and out of the dealership with a car in 4-5 hours. We were very Grateful for the pricing we received and man oh man is our car absolutely perfect. We have been driving ancient cars for decades…so you can imagine the bliss we are experiencing! Thank you so much to everyone that made this happen for us. Happy tears were shed! Lol Valley Honda as a dealership is clean, organized and everyone is very friendly. We would recommend this particular dealership to all of our family and friends! You are all amazing! Thank you again! :) More

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Thanks to Roland for helping us with our new Honda Odyssey. He was there right from the start to closing the deal, Roland and Honda Valley Team helped sort Finance issues. Thanks to Roland and his man Odyssey. He was there right from the start to closing the deal, Roland and Honda Valley Team helped sort Finance issues. Thanks to Roland and his managers. Thanks to business manager Chris for helping with the documentation and extended warranties. More

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We bought our 3rd Honda from Valley Honda, and it was Roland who helped us again. Very happy with the service by Roland and his manager Andrew. He was very professional and was regularly updating us on t Roland who helped us again. Very happy with the service by Roland and his manager Andrew. He was very professional and was regularly updating us on the vehicle status which was in transit. A funny side note - first time we purchased a car while sitting in the parking lot due to my dog's recent surgery and our inability to go inside the show room. Overall, a great buying experience! More

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He was very nice, friendly, and helpful. I want to thank him, that he did a great job and wish him the best of luck in the future. I want to thank him, that he did a great job and wish him the best of luck in the future. More

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"Valley Honda Teamwork Made Our Dream Work" My wife's 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport Touring from Valley Honda, and I felt "absolutely no way" could our family afford a second new vehicle, meeting my wife's criteria, at our price-range, in our already strained budget, within a 50-mile radius...anywhere. My first thought: return to Valley Honda of Naperville, to the Sales & Leasing Consultant (S&LC) (and hopefully the same Sales Manager). This was THE Team that had "pulled off a minor miracle" and met me within budget, at a down payment and a monthly payment price, I could afford, leasing me my "Dream Vehicle," the aforementioned CR-V. Maybe they could help? Via email my S&LC informed me they were on a family vacation - they replied to me while on vacation?! - and would I be willing to work with someone they recommended from their S&LC Team? I agreed. Reluctantly, but hopefully. Referred to a second S&LC, via email: here is my wife's criteria, our numbers, and here is the Honda model/trim I think would work for us, tick off all our boxes...can you help? Them, "Let me see what I can do." Time passed: model/trim research occurred, price negation went back and forth, and confirmation of understanding was achieved. And then, unfortunately, as they were not in the following day, this second S&LC had to pass me on to another, third S&LC. The next day: enter the third S&LC, Mr. Roland Gomez. Could he get me to come in for a test drive? Yes, me and my wife, child. When? That night? He said would be ready for us. Me and my family showed up later that evening. After we were introduced to Mr. Gomez via his Sales Manager partner, I essentially said, "This is for my wife. I trust you." True to his word, he had a vehicle ready to go and my wife and child were led away to experience Valley Honda Customer, Sales Service. With my wife, Mr. Gomez went over the details of the make/model I had recommended to the Team. He answered her questions to her satisfaction. He took her, and my child, for a test drive. She was "sold"...but there were three (3) trims available. So many choices, so little time to decide, and would our budget numbers be sufficient, for ANY model trim? Unfortunately, we had to turn down Mr. Gomez's offer to stay a bit longer to discuss numbers, negotiate a bit more, etc. that evening, as we just didn't have time/energy/a comfort level yet. Surprisingly, to our relief, we heard "No problem." No pressure?! Mr. Gomez gave us, most helpfully, a "Make/Model 'Summary Sheet'" to review in our own time. The next day I was passed back to the second S&LC. We came to an agreed upon set of numbers. They provided me with possible solutions/options, scenarios regarding funding - nothing firm but "it was 'close enough.'" We decided. Another day, passed back to Mr. Gomez. "Mr. Gomez, sir, I have numbers agreed upon with your Team Member...." Mr. Gomez: "Can you come in today?" "Yes, but we have a very tight window of opportunity, and it's at night." Mr. Gomez: "No problem. I'll get the car ready for you. I'll just need some information ahead of time...." That evening, under the careful, considerate, and patient guidance of Mr. Gomez, my wife and I successfully navigated the Honda Finance application site. Did we qualify? Yes. Was the negotiated price, the numbers the same? Yes. Next, the Business Manager: "Here's your paperwork. Oh, weren't you just here? Let me refresh you with that paperwork too! You don't remember seeing a document? No problem! If you need it, just call me. Here's my card...."   A 2024 Honda Accord EX - silver, with heated seats - was ready for my wife. Raining outside? No problem. The Valley Honda prep team let us use their garage for pictures and drive out. And Mr. Gomez? He. Stayed. Late. Long after his shift was over, ensuring every detail was attended to. "Minor Miracle...TWO!" More

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I had the pleasure of working with Roland Gomez at Valley Honda recently, and I couldn't be more impressed with the service I received. From the moment I walked in, Roland greeted me warmly and made me feel Honda recently, and I couldn't be more impressed with the service I received. From the moment I walked in, Roland greeted me warmly and made me feel right at home. His knowledge and expertise about the 2024 Honda Accord Hybrid Sport L were truly remarkable. He took the time to understand my needs and preferences, guiding me through the various features and options available without ever making me feel pressured. He went above and beyond to ensure that I got exactly what I wanted and helped me with my purchase If you're in the market for a new car, I highly recommend reaching out to Roland Gomez at Valley Honda. His exceptional customer service, expertise, and passion for what he does, makes him a true standout in the industry. Thank you again for everything! More

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Roland was very patient and had (or got) answers for all our questions. He made himself available and encouraged us to come back with more questions after "trying out" the car for a while. He also was ver our questions. He made himself available and encouraged us to come back with more questions after "trying out" the car for a while. He also was very kind and concerned when he found out the car had to come back for minor repair. He did impart one piece of important information that I later found to not be entirely accurate, which kind of bothered me, but we love the car he sold us. :) More

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Roland was very helpful and a understanding salesman. At no point did we ever feel pressured by buying a car we didn’t want and was very patient with us when we couldn’t decide between 2 cars. He made my At no point did we ever feel pressured by buying a car we didn’t want and was very patient with us when we couldn’t decide between 2 cars. He made my first car buying experience very enjoyable and will definitely recommend him if the opportunity comes up. More

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