Rolando Pardo

This is a new Cadillac Escalade. I have taken it 2 times for service for the oil changes. both times i have had to return to the dealer because they did Not do the service correctly. I have taken it 2 times for service for the oil changes. both times i have had to return to the dealer because they did Not do the service correctly. The first time they invoiced me for topping off the DEF fluid since it is a diesel. And they forgot to add the Def fluid. In that same visit I took the car in because of a check engine light and when they told me to pick up the car because it was ready. The check engine light was still on. The second time I took the car in for service and some warranty issues. They called me that the car was ready. When I check the service invoice. They did Not do the oil change. So i came back the next day to pick up the car. Again, they did not top off the Def fluid at service. My experience with Service at Williamson Cadillac has been non other than Awful. I do not recommend this dealer to anyone. More

by GHERRERO Verified Customer Verified Customer

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Thanks to Mr. Pardo and Richard for their prompt service. They kept me informed of the progress of the repair. Excellent!! Pardo and Richard for their prompt service. They kept me informed of the progress of the repair. Excellent!! More

by Augie Verified Customer Verified Customer

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The My service advisor, Mike McKesson, is always very helpful and accommodating. He solves any issues or concerns without hesitation. very helpful and accommodating. He solves any issues or concerns without hesitation. More

by rudysr30 Verified Customer Verified Customer

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Eric is a pleasure to deal with and so is his manager Rolando. You always get great customer service here and it’s a comfortable environment while you wait. Rolando. You always get great customer service here and it’s a comfortable environment while you wait. More

by M.Holzli Verified Customer Verified Customer

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Carmen was great, I was ready to lose it and she calmed me down and took care of things. Cudos to Carmen. me down and took care of things. Cudos to Carmen. More

by VAZQ97 Verified Customer Verified Customer

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Amazing staff and amazing service my go to every time I need to service my vehicles. need to service my vehicles. More

by mikev11 Verified Customer Verified Customer

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Very friendly. Always call you back. Will complete your service as soon as they can. super friendly and polite. Would recommend them as a dealership. Always able to Always call you back. Will complete your service as soon as they can. super friendly and polite. Would recommend them as a dealership. Always able to solve your problems. Rate them a A More

by PDONOVAN43 Verified Customer Verified Customer

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Richard was great, he communicated well and the technician was able to diagnose a tricky electrical problem. technician was able to diagnose a tricky electrical problem. More

by ericshary Verified Customer Verified Customer

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Williamson is the best Cadillac dealer, it has the best service professionals, the best salespeople, and the best receptionists, and for what and even for changing the oil and washing the car, Williamson i service professionals, the best salespeople, and the best receptionists, and for what and even for changing the oil and washing the car, Williamson is worth it. For me, there is no other dealer. I just bought an all-electric Cadillac, it is beautiful, gorgeous, and I love it, and the service from Cadillac and especially from Celida, my saleswoman, is magnificent, incredibly good, and incredibly irreplaceable. More

by DESIREE6 Verified Customer Verified Customer

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Me Varela is very attentive and efficient in Hia work . Satisfied with Hia attention . Thanks Satisfied with Hia attention . Thanks More

by ROBERTOBROCHE Verified Customer Verified Customer

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