Ron Smith

Grand Prairie Ford responded

Thank you for sharing your positive experience with us! We are thrilled to hear that you had such a wonderful time working with your salesman during your second car purchase. It's fantastic to know that the service you received made your experience enjoyable. We truly appreciate customers like you who take the time to recognize excellent service. Your feedback means a lot to us and helps us continue providing the quality experience our customers deserve. We're grateful for your business and look forward to serving you again in the future.

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that Cruz, Ron, and Karla provided you with excellent and helpful service during your visit. Your feedback about our team members being wonderful means a great deal to us. We take pride in having dedicated staff who go above and beyond to ensure every customer has a positive experience. We appreciate your business and look forward to serving you again at Grand Prairie Ford.

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us. We are thrilled to hear that everything went smoothly and that Ron and Lawrence provided you with excellent service during your visit. Your recognition of the improvements in our sales department means a great deal to our team. We appreciate your feedback regarding the service department and are continuously working to enhance all aspects of our customer experience. Your input helps us maintain our commitment to providing outstanding service across all departments. We look forward to serving you again and demonstrating our dedication to excellence in every interaction.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that our team created such a welcoming environment and that you felt the positive energy throughout your visit. Your feedback about us being the top dealership in the DFW area truly means the world to us. We work hard every day to provide exceptional service, and knowing that we succeeded in making your experience outstanding motivates our entire team. We appreciate your trust and look forward to serving you again in the future.

Grand Prairie Ford responded

We are happy to hear that you had a good experience through the buying process. We understand your frustration regarding the post-sale experience and that the sales manager dropped the ball. Your feedback is valuable to us as we strive to provide excellent service throughout the entire customer journey. We take your concerns seriously and want to ensure we deliver the same level of care after the sale as we do during it. If you would like to discuss your experience further, please feel free to reach out to Maricela Vera at Mvera@grandprairieford.com.

Grand Prairie Ford responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience and love your new F-150 Lariat. Our team works hard to make the process smooth and efficient. Enjoy your new ride!

Grand Prairie Ford responded

Thank you for your feedback. We're glad to hear you had a positive experience with our salesman. We apologize for the delays you experienced with the sales manager and appreciate your understanding. Your comments help us improve our service. We hope to serve you better in the future!

Grand Prairie Ford responded

We appreciate your feedback, Kimmie. We're committed to providing value and transparency in our programs. Your insights are important to us, and we'll take them into consideration as we strive to improve the customer experience. If you would like to discuss your comment further, please reach out to Maricela Vera at Mvera@grandprairieford.com. Thank you for sharing your thoughts!