Rosalie Isern | Page 6

Lexus service is always top notch. They make it right and never try to push anything not needed on the customer. They make it right and never try to push anything not needed on the customer. More

by gbcurry11 Verified Customer Verified Customer

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Great communication throughout the interaction. Fast service with constant updates. The car was returned extremely clean. Fast service with constant updates. The car was returned extremely clean. More

by Bhall Verified Customer Verified Customer

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I can't recommend this dealership based on my purchase experience. I purchased a car from them remotely, and the communication from the salesperson was very minimal. I never felt comfortable or assured t experience. I purchased a car from them remotely, and the communication from the salesperson was very minimal. I never felt comfortable or assured that they were working to get me the car I wanted. I felt in the dark most of the time and confused about many things. They were not informative or helpful unless I asked specific questions from my own research and then I only got short text answers back. I spoke to a manager who was more helpful with my questions, but I felt he got pushy with add-ons. The car is good, but even the delivery was challenging because they didn't let me know when it was scheduled, only a heads up that it was on the way, without an ETA. And even that was a short confusing text. The car arrived with a stain on the passenger seat and when I pointed it out, they only apologized for missing that in the detail. The service overall was far from the professionalism I would expect from a Lexus dealership. More

by Buyer Verified Customer Verified Customer

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Service is always top notch. I had a tire issue that was not corrected the first time but was taken care of in a timely manner. I had a tire issue that was not corrected the first time but was taken care of in a timely manner. More

by gbcurry11 Verified Customer Verified Customer

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Waited more than 30 minutes past the quoted time frame for my vehicle of an hour and a half to two hours. My car was sitting outside ready to go for at least 20 minutes before I went into the service advi for my vehicle of an hour and a half to two hours. My car was sitting outside ready to go for at least 20 minutes before I went into the service advisor’s office to ask about it being done. In the past, I have never waited on a vehicle for service; I have just requested a rental. They’ve always done a great job with my car, but if you don’t have several hours to spare, I don’t recommend waiting. More

by vick9180 Verified Customer Verified Customer

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Rosalie was absolutely amazing and made the out-of-state purchasing process quick, easy and efficient. She was very accommodating with our requests and addressed all of our concerns. She was patient and mad purchasing process quick, easy and efficient. She was very accommodating with our requests and addressed all of our concerns. She was patient and made the transaction seamless without me needing to ever step foot into the dealership. Great experience! More

by PHAM.KIMBERLEY Verified Customer Verified Customer

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I had a wonderful experience on a new vehicle purchase at Lexus of Wichita. Rosalie Isern was great to work with. The whole transaction was simple from start to finish and the delivery process was very conve Lexus of Wichita. Rosalie Isern was great to work with. The whole transaction was simple from start to finish and the delivery process was very convenient and accommodating. I look forward to future purchases at Lexus of Wichita and working with Rosalie again. Thank you! More

by TRDBro Verified Customer Verified Customer

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Rosalie was great! She never pressured us into something we weren't comfortable with. She answered all questions we had and was literally available at our fingertips af She never pressured us into something we weren't comfortable with. She answered all questions we had and was literally available at our fingertips after the sale for more questions. She truly made this a great experience for us! More

by TRACY071983 Verified Customer Verified Customer

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Rosalie and Tony were very professional and made my experience one that I will never forget. Rosalie was very genuine in her successful efforts of helping me find a car that was suitable for me., Tony experience one that I will never forget. Rosalie was very genuine in her successful efforts of helping me find a car that was suitable for me., Tony was also a great help. They both stayed late and worked on my paperwork into the next day to assure that everything went smooth for me. I wouldn’t recommend going anywhere else to purchase a vehicle. More

by KELLY.JONES116 Verified Customer Verified Customer

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Our sales people were great and fantastic to work with the general manager was a complete xxx and I’m not the first person to make a note of that! the general manager was a complete xxx and I’m not the first person to make a note of that! More

by JACK93 Verified Customer Verified Customer

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