Rosalie Isern | Page 7

Walser service department is fantastic to work with. The service department is always professional and prompt. Very courteous and helpful. The service department is always professional and prompt. Very courteous and helpful. More

by Kirby Vernon Verified Customer Verified Customer

Report | Print

They are great there! Service is awesome. I love the video they send going over everything. Service is awesome. I love the video they send going over everything. More

by tashrene Verified Customer Verified Customer

Report | Print

Our purchasing experience with this dealership was exceptional. Rosalie & Scott were so helpful and professional. exceptional. Rosalie & Scott were so helpful and professional. More

by todd.juliaa Verified Customer Verified Customer

Report | Print

Erick and Rosalie are great. Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not th Tony is not. I have bought 9 cars for this dealership. It used to truly carry the fundamental aspect of what made Lexus great. Service. That's not the case now. The last car I bought (LC 500) was delivered dirty and we got NO help with infotainment. I watched YouTube to learn most of it. Lexus always makes good cars. That's why I buy them, but the dealer experience is more like a Kia or Nissan dealership. I had heard that he ownership had never owned a luxury dealership before and man does it show. I will still buy Lexus vehicles, but probably from Tulsa or Oklahoma City. 6 of my Lexus purchased here were from when I lived out of town and even out of state. I didn't have to come here, but I did because the service was that good. I can get the current level of service from way less dealerships. Ask the sales team about the leadership. If they're honest, they will tell you what they have shared with me. This place is bleeding loyal customers. I hope this helps. More

by cnapolk Verified Customer Verified Customer

Report | Print

Very helpful and informative of TX. Directed us in making decisions and guided us thru our second purchase of a Lexus. Directed us in making decisions and guided us thru our second purchase of a Lexus. More

Report | Print

salesman was great and dealership was good . finance on the other hand was less so, had a wire transfer done because you don't accept cashiers checks and one from wife's credit union was returned finance on the other hand was less so, had a wire transfer done because you don't accept cashiers checks and one from wife's credit union was returned to her credit union for some reason not explained. while the one from mine using the exact info was good to go' delayed our delivery by a day to get a cash withdraw instead More

by cwiles2 Verified Customer Verified Customer

Report | Print

My wife and I are always treated very well by the service staff, especially James. Our Lexus’s are very well taken care of. staff, especially James. Our Lexus’s are very well taken care of. More

by Zipzap_Z Verified Customer Verified Customer

Report | Print

Lexus service is always top notch. They make it right and never try to push anything not needed on the customer. They make it right and never try to push anything not needed on the customer. More

by gbcurry11 Verified Customer Verified Customer

Report | Print

Great communication throughout the interaction. Fast service with constant updates. The car was returned extremely clean. Fast service with constant updates. The car was returned extremely clean. More

by Bhall Verified Customer Verified Customer

Report | Print

I can't recommend this dealership based on my purchase experience. I purchased a car from them remotely, and the communication from the salesperson was very minimal. I never felt comfortable or assured t experience. I purchased a car from them remotely, and the communication from the salesperson was very minimal. I never felt comfortable or assured that they were working to get me the car I wanted. I felt in the dark most of the time and confused about many things. They were not informative or helpful unless I asked specific questions from my own research and then I only got short text answers back. I spoke to a manager who was more helpful with my questions, but I felt he got pushy with add-ons. The car is good, but even the delivery was challenging because they didn't let me know when it was scheduled, only a heads up that it was on the way, without an ETA. And even that was a short confusing text. The car arrived with a stain on the passenger seat and when I pointed it out, they only apologized for missing that in the detail. The service overall was far from the professionalism I would expect from a Lexus dealership. More

by Buyer Verified Customer Verified Customer

Report | Print