Roy Beck
Roy Beck at W&L Subaru

Roy Beck | Page 9

Service Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.8
1,167 Reviews
4.8

1,167 Reviews

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1167 Reviews of Roy Beck

October 27, 2024

Dealership Rating
Employee Rating

Good job got it done in a good time frame so far so good will keep going back More

by mikekristy12
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 28, 2024

W&L Subaru responded

Thank you for your review!

October 24, 2024

Dealership Rating
Employee Rating

Very courteous and knowledgeable Based on my experience I would recommend W&L service department to friends More

by dengel1053
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 24, 2024

W&L Subaru responded

Thank you for the 5-star ratings!

October 17, 2024

Dealership Rating
Employee Rating

Tony is the best. He is very helpful and kind. Thank you for your great service. We appreciate it very much. More

by yrnstock62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 17, 2024

W&L Subaru responded

Thank you so much for the 5-star ratings! Have a great day!

October 06, 2024

Dealership Rating
Employee Rating

Great dealership, excellent staff. You are treated like family. Services are fully explained. Will continue going there. More

by etdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 07, 2024

W&L Subaru responded

Thanks so much for the review! See you next time!

October 03, 2024

Dealership Rating
Employee Rating

Honestly the best vehicle service I've ever received. Everybody was kind and courteous and I was never let wondering what was going on or when the vehicle would be done as I was given updates and notific More

by dgoody84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Long, Keayon Williams , Tony Barrenechea, Gavin Faust

Oct 07, 2024

W&L Subaru responded

Thanks so much for sharing your thoughts online! We are delighted to have earned your 5-star ratings!

October 02, 2024

Dealership Rating
Employee Rating

Always welcome to call and. Bring in our vehicle. Explains what is needed after the we talk. Professional and more. A delight to to have confidence in Roy and will dealershi More

by Jimbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keayon Williams , Gavin Faust, Marge

Oct 07, 2024

W&L Subaru responded

Thank, Jimbo! We appreciate the feedback!

October 01, 2024

Dealership Rating
Employee Rating

As always, W&L exceeds all of my service expectations. So happy that we bought from W&L Subaru. More

by tovya2me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gavin Faust

Oct 07, 2024

W&L Subaru responded

Thanks for the 5-star review! It is always our pleasure helping you!

September 29, 2024

Dealership Rating
Employee Rating

Every time I have the oil changed, my oil change tag is never punched. Why give customers this tag when you fail to punch it so you don’t have to give a free oil change. Extremely disappointing More

by Curtis.cooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Owen Long, Keayon Williams , Tony Barrenechea, Gavin Faust

Sep 30, 2024

W&L Subaru responded

Hi Curtis, we're very sorry that we missed your oil change punch tag. We definitely want our customers to get the free 5th oil change. Anytime you are in for service, feel free to ask your service advisor where you stand oil-change-wise, and they will be happy to look up your records and let you know how close you are to the free one and update your punch tag. Here is what we have for you right now for your 2022 Impreza (4S3GKAB6XN3611031) 3/21/23 - 3635 miles - W&L paid, 1/12/24 - 11645 miles - customer paid, 9/10/24 - 16183 miles - customer paid. So it looks like you would pay for two more, and then the one after that would be the free one. Again, we are sorry we missed your punch tag. If you have any other questions, just let us know! Thanks and have a great day!

September 27, 2024

Dealership Rating
Employee Rating

Owen was fabulous in helping me. Turned out a new battery solved my problem even though the existing one showed good. More

by candage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Owen Long , Tony Barrenechea, Gavin Faust

Sep 27, 2024

W&L Subaru responded

Thanks for your review!

September 24, 2024

Dealership Rating
Employee Rating

We are so glad we have found WandL Subaru. The service department is top notch. Always straight forward with what work is needed and cost. To the sales personnel. Thank you so much More

by hutches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Christine, Owen Long, Keayon Williams, Dan Bennick Jr. , Tony Barrenechea, Gavin Faust

Sep 26, 2024

W&L Subaru responded

Thanks so much for taking the time to share your experience online!

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