Roy Fernandes
Roy Fernandes at Chapman Ford Northeast Philadelphia

Roy Fernandes | Page 5

Service Director

Chapman Ford Northeast Philadelphia

9371 Roosevelt Blvd
Philadelphia, PA 19114

4.4
63 Reviews
4.4

63 Reviews

Write a Review

Dealership Experience

6 yrs, 8 mos

Industry Experience

21 yrs, 1 mo

63 Reviews of Roy Fernandes

March 31, 2020

Dealership Rating
Employee Rating

The people at Chapman are always polite and courteous and have always answered my questions I brought my car in because of a recall issue it was taken cared of in half the time I was told the car would be at More

by johngreco8326
Recommend Dealer
Yes
Mar 31, 2020

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 30, 2020

Dealership Rating

Nice fast work I came there because of some recalls on my Ford Fusion and they did a great job. Everything was done fast and professional.Thank you for everything! More

by VITDUBROU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Mar 31, 2020

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 27, 2020

Dealership Rating
Employee Rating

Great service for the 10 years I have been coming there. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. More

by QMSGT28PA
Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler , Joe

Mar 27, 2020

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 25, 2020

Dealership Rating
Employee Rating

After having an issues with my truck and service, the service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after More

by jjm5539
Recommend Dealer
Yes
Mar 26, 2020

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

March 25, 2020

Dealership Rating
Employee Rating

My truck was there a month and half for a torque converter My worst experience ever with Chapman,they gave me the truck back with a check engine light for an O2 sensor and said they will order it its been over More

by venice.sk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christine

February 29, 2020

Dealership Rating
Employee Rating

Prompt and courteous service. Waiting time was not too long, although the waiting area was not as comfortable as some other service centers. Overall, I was pleased with the service performed on my Escape. More

by DENNIS414
Recommend Dealer
Yes

Other Employees Tagged: Julio Martinez

Mar 02, 2020

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

February 07, 2020

Dealership Rating
Employee Rating

I had my truck serviced here for warranty work and the service is amazing. I dropped my car off Monday night and got a rental and my truck was serviced and ready for pick up Tuesday evening as promised. More

by Jacob
Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler , Christine Ball

Feb 07, 2020

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

February 07, 2020

Dealership Rating
Employee Rating

This is a great place to have your vehicle serviced. I bought my vehicle here and bought tire and wheel insurance and they made it easy. I recommend anybody to always purchase this type of coverage you ne More

by aliensdna
Recommend Dealer
Yes
Feb 07, 2020

Chapman Ford Northeast Philadelphia responded

It is so nice of you to provide positive feedback to us at Chapman. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

February 06, 2020

Dealership Rating
Employee Rating

Chapman Ford is the only dealer that I would purchase or have a car serviced. They are always professional and always deliver whether it a car purchase or I’m in for service More

by Steve K
Recommend Dealer
Yes
Feb 06, 2020

Chapman Ford Northeast Philadelphia responded

Thank you very much for sharing your experience at Chapman. We certainly appreciate your patronage, and welcome you to the Chapman Family. Thank you for the recommendations, they do mean so much to our dealership!

February 02, 2020

Dealership Rating
Employee Rating

It's always easy to schedule a service appointment on line. The service employees are always friendly and my service was completed in a reasonable time frame. More

by sharr52
Recommend Dealer
Yes

Other Employees Tagged: Bob Keisler

Feb 03, 2020

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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