Roy Fernandes | Page 5

My vehicle was taken in for service on May 29 2022 and I was told after day 1 that the issue was a loose bushing in the rear subframe connector and that the rear shocks were leaking oil and that the work wo was told after day 1 that the issue was a loose bushing in the rear subframe connector and that the rear shocks were leaking oil and that the work would be covered under warranty. I was given a repair order showing everything covered and zero cost to the customer. After a few days I was then told that the bushings couldn't just be replaced and that the entire subframe would have to be replaced and that Roy Fernandes at Chapman Ford service was going to deny my warranty for their vehicle failing. They alleged abuse by a previous owner with zero evidence. They then sat my perfectly drivable vehicle for two weeks before repairs started without my knowledge. The repair took over 4 weeks and then they refused to release my covered under warranty repaired vehicle to me unless I paid over $4500 for the repairs just in case corporate denied the warranty. They held the car for close to a week several business days locked up behind the shop even though I had a repair order in hand showing everything covered under warranty which they tried to walk back as paperwork that could be changed after the fact. So they admitted to falsifying documents. At the same time I had another Mustang of mine in for body shop repairs. I received both vehicles back in the same week and neither is fixed properly. The rear still squeaks on the one and the drivers side window is rattling on the impact side of the one that was hit. After taking one back for further diagnostics and telling them that I want the window checked after the first one is done they are denying to fix or work on either vehicle because I left a negative corporate review when sent a survey. So I asked the individual Jason who called me "I'm being punished for leaving a proper review on your work? Is that what you're saying?" And he said "Yes." Let's name names. Roy and Jason in service. Jim Casey the manager. Avoid them all at all costs. They do not care about you at all. I was able through this entire ordeal to reach out and speak to several current workers there and also former employees who all has similar things to say. Their customer service skills are horrific. They don't care behind closed doors. Denying to cover your own work which you pledged was covered for life including the body work because you did not like an honest review is beyond pathetic and cowardly. More

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I was given the run..around!!! First they told me my work was covered under warranty. 4 me 2 drive # 30 mins. 4 them 2 day it wasn't. Then they said part was there. Now it's not.!!! Never buying a FORD work was covered under warranty. 4 me 2 drive # 30 mins. 4 them 2 day it wasn't. Then they said part was there. Now it's not.!!! Never buying a FORD again.!!# or going 2 Chapman Ford. Bad advice. Poor service!!# Don't go there. WARNING!!🥵🥵🥵💯 More

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The whole service team is great. Much Kudos to keeping it going during the pandemic! Thank you again for getting it done quickly and efficiently. going during the pandemic! Thank you again for getting it done quickly and efficiently. More

by mmartin2093 Verified Customer Verified Customer

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Chapman's service Dept. were very prompt, professional, competent, courteous and took care of everything. They took me in for am oil change very timely. competent, courteous and took care of everything. They took me in for am oil change very timely. More

by BLESSED.LINDA77 Verified Customer Verified Customer

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Very helpful and did a great job servicing my vehicle. Called me with everything my car needed before doing anything. 100% would recommend to family and friends and will definitely take my car back there Called me with everything my car needed before doing anything. 100% would recommend to family and friends and will definitely take my car back there More

by macdoodle99 Verified Customer Verified Customer

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On time. Polite. Very cautious in following state regulations to give customers the best experience in this trying time. Thank you so much for your service regulations to give customers the best experience in this trying time. Thank you so much for your service More

by KaleenaR Verified Customer Verified Customer

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The people at Chapman are always polite and courteous and have always answered my questions I brought my car in because of a recall issue it was taken cared of in half the time I was told the car would be at have always answered my questions I brought my car in because of a recall issue it was taken cared of in half the time I was told the car would be at Chapman and was returned to me without delay when I arrived More

by johngreco8326 Verified Customer Verified Customer

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Nice fast work I came there because of some recalls on my Ford Fusion and they did a great job. Everything was done fast and professional.Thank you for everything! I came there because of some recalls on my Ford Fusion and they did a great job. Everything was done fast and professional.Thank you for everything! More

by VITDUBROU Verified Customer Verified Customer

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Great service for the 10 years I have been coming there. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. More

by QMSGT28PA Verified Customer Verified Customer

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After having an issues with my truck and service, the service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after dealing with the service manager. More

by jjm5539 Verified Customer Verified Customer

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