Roy Fernandes | Page 5
Service Director
Chapman Ford Northeast Philadelphia
9371 Roosevelt Blvd
Philadelphia, PA 19114
63 Reviews
Write a ReviewDealership Experience
6 yrs, 8 mos
Industry Experience
21 yrs, 1 mo
63 Reviews of Roy Fernandes
March 31, 2020
The people at Chapman are always polite and courteous and have always answered my questions I brought my car in because of a recall issue it was taken cared of in half the time I was told the car would be at have always answered my questions I brought my car in because of a recall issue it was taken cared of in half the time I was told the car would be at Chapman and was returned to me without delay when I arrived More
March 30, 2020
Nice fast work I came there because of some recalls on my Ford Fusion and they did a great job. Everything was done fast and professional.Thank you for everything! I came there because of some recalls on my Ford Fusion and they did a great job. Everything was done fast and professional.Thank you for everything! More
March 27, 2020
Great service for the 10 years I have been coming there. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. Will continue to do so. Reasonable prices and communication is great. Friendly and responsive to me needs. More
Other Employees Tagged: Bob Keisler , Joe
March 25, 2020
After having an issues with my truck and service, the service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after service manager Roy, was extremely helpful in rectifying the situation and fixed the problem. I would highly reccomend, the service I received after dealing with the service manager. More
March 25, 2020
My truck was there a month and half for a torque converter My worst experience ever with Chapman,they gave me the truck back with a check engine light for an O2 sensor and said they will order it its been over My worst experience ever with Chapman,they gave me the truck back with a check engine light for an O2 sensor and said they will order it its been over a month an still nothing! only lies More
Other Employees Tagged: Christine
February 29, 2020
Prompt and courteous service. Waiting time was not too long, although the waiting area was not as comfortable as some other service centers. Overall, I was pleased with the service performed on my Escape. long, although the waiting area was not as comfortable as some other service centers. Overall, I was pleased with the service performed on my Escape. Good job! More
Other Employees Tagged: Julio Martinez
February 07, 2020
I had my truck serviced here for warranty work and the service is amazing. I dropped my car off Monday night and got a rental and my truck was serviced and ready for pick up Tuesday evening as promised. service is amazing. I dropped my car off Monday night and got a rental and my truck was serviced and ready for pick up Tuesday evening as promised. More
Other Employees Tagged: Bob Keisler , Christine Ball
February 07, 2020
This is a great place to have your vehicle serviced. I bought my vehicle here and bought tire and wheel insurance and they made it easy. I recommend anybody to always purchase this type of coverage you ne bought my vehicle here and bought tire and wheel insurance and they made it easy. I recommend anybody to always purchase this type of coverage you never know when you’ll need it. This is an excellent place to come if you need a new or used vehicle. All around a great family owned business. More
Other Employees Tagged: Blake Rosenberg, Mike Moyer, Don Biddle
February 06, 2020
Chapman Ford is the only dealer that I would purchase or have a car serviced. They are always professional and always deliver whether it a car purchase or I’m in for service have a car serviced. They are always professional and always deliver whether it a car purchase or I’m in for service More
Other Employees Tagged: Don Reed, Raleigh Dawson, Jim Stevenson, Bob Keisler, Alena Grassifulli, Danny Bhatti , Kirstie Maier
February 02, 2020
It's always easy to schedule a service appointment on line. The service employees are always friendly and my service was completed in a reasonable time frame. line. The service employees are always friendly and my service was completed in a reasonable time frame. More
Other Employees Tagged: Bob Keisler
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