Russell Cunha | Page 30

Excellent experience in buying, financing and service. I love my purchase and Flood Mazda made the experience enjoyable and relaxing. I highly recommend them for all of your needs! love my purchase and Flood Mazda made the experience enjoyable and relaxing. I highly recommend them for all of your needs! More

by cyoung0908 Verified Customer Verified Customer

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Recently purchased a used Honda Odyssey. The vehicle only had one key. But Dave and the rest of the team at Flood Mazda coordinated with a Honda dealer to get me a new remote. Great dealership. Great team had one key. But Dave and the rest of the team at Flood Mazda coordinated with a Honda dealer to get me a new remote. Great dealership. Great team! More

by Krystoffer Verified Customer Verified Customer

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No gotchas Straight forward process, up front about price and incentives. Explained vehicle features well. Financing process easy. Salesman contacted us every Straight forward process, up front about price and incentives. Explained vehicle features well. Financing process easy. Salesman contacted us every couple of days during the process, not every day like most annoying dealerships. When we went in to buy after shopping around, no gotchas. Deal was what they had said by email and in person. 2nd car we have bought from Flood Mazda, would go back again. More

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Flood Mazda is the best! Great experience from walking into the showroom, looking around, no hassle, just help. Leasing was also easy and seamless. I love my Mazda3, Nick, Ste Great experience from walking into the showroom, looking around, no hassle, just help. Leasing was also easy and seamless. I love my Mazda3, Nick, Steve, Cody and Russell went out of their way to make you feel right at home. It was the first dealer I went to, so I left and looked elsewhere... couldn't wait to go back the next day and finalize the deal on my beautiful car! Thank you Flood!!! More

by MARIALEES Verified Customer Verified Customer

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Nobody does it better!!! The title sums up Flood Mazda! From the Sales Staff to the Finance Director to the Management but above all the Service Department, Flood's Staff is The title sums up Flood Mazda! From the Sales Staff to the Finance Director to the Management but above all the Service Department, Flood's Staff is courteous, knowledgeable and professional Everyone there goes above and beyond to make sure the the Flood experience is without any problems whatsoever!! Steve Furtado always ensures that my vehicles are serviced in a timely and professional manner! He is the reason why I continue to make the drive to Flood to have my vehicles serviced. I always trust implicitly his advice and recommendations as he genuinely cares about Flood's customers and the reputation of the entire dealership... More

by A. G. Palazzo Verified Customer Verified Customer

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Everyone makes me feel right at home there! Flood Mazda is great! Professional, friendly, helpful, and fair. I have been with them for years and am on my third vehicle (second lease)... And wou Flood Mazda is great! Professional, friendly, helpful, and fair. I have been with them for years and am on my third vehicle (second lease)... And would come back if not moving to FL. More

by ECHOACRE Verified Customer Verified Customer

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They employee service technicians who can not fix things. They will break things and rig them with gunk and you never know until you go somewhere else to have the same problem fixed. If you want to leave you They will break things and rig them with gunk and you never know until you go somewhere else to have the same problem fixed. If you want to leave your car there for extended periods of time for the same issue, then this is your place. I would not recommend them!!! Owner does not care about his customers and refuses to return phone calls to them. More

by Spider Verified Customer Verified Customer

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Bad tempered manager This dealership canceled the deal with me the next day after I paid $500 deposit and agreed them to check my credit report. The reasons they said a This dealership canceled the deal with me the next day after I paid $500 deposit and agreed them to check my credit report. The reasons they said are: 1. There is one mistake on my proof of income so that they met problems when applied for auto loan for me. 2. They saw my bad review about them on Google(my original review is attached below) and thought I am not happy. For the first reason, I told them that I am able to pay cash. No need for loan then. For the second reason, I told them I am happy about the deal, especially after I wrote the review. They still wanted to cancel the deal with me, so I believe that the true reason is, they are not happy with my review. I understand they have the right to cancel the deal, I respect that, also they returned the $500 deposit back to me. But I saw their reply to my original review on Google. I just want to point out: 1. My original review is real and objective. The dealership also admitted. We can just leave people judge. 2. They can cancel the deal because they didn't let me sign the purchase contract. What they let me sign is just an intent and an agreement for credit checking, they also didn't give me any copies of those documents. I lacked of experience so I failed to noticed this. I don't know if the dealership forgot to give me or they did it on purpose. 3. I am not a fraud(the dealership replied to my original review saying I am a possible fraud). After Flood Mazda canceled the deal with me, I visited another dealership and bought same model car by cash. It is a lovely 2017 Mazda Grand Touring AWD, the another dealership offered me excellent service and saved me $800 compared to Flood Mazda. So my suggestion is, you can visit Flood Mazda when you want to buy or lease a car. They have an amazing building and an excellent receptionist Jason. Try going with salesman Anthony Deangelis, you will receive perfect service. The finance director Cody is also professional even though he still need to work on his communication skill in complicated situation. But be careful with the General Manager Russell Cunha, you'd better serve him as he is the consumer. Otherwise he will fire you:"You are not my consumer when you are unhappy". And also watch out what you have signed, don't forget asking the copies. I can prove everything I said here. I have the receipt that I bought my new car from another dealership. I have a phone recording when talking to Flood Mazda people(I had asked for their permission before recorded). If Flood Mazda still want to argue with me, I don't mind sending this to Mazda headquarters and Rhode Island consumer protection attorney. Happy New Year! ---------------------------------------------------------------------------------------------- My original review:   The dealer who went test drive with me was cold and not prepared. When I asked him the details of the car, he replied “it is posted on our website, why don’t look at it by yourself?” And many other things that made me feel uncomfortable.   Even though I was quite angry, I decided to buy the car because I have visited a couple of dealerships for a month, and I already got tired of this. When I started the buying process, the manager came to me to comfort me. But I refused to talk to him because I was still angry with their service. Then the manager suddenly got angry and yelled to the other dealers “Don’t sell the car to her!” I apologized to him for my ignorance to him. Then he said “Young lady, I gonna teach you a lesson. You drove 1.5 hours here, but I am not going to sell you the car.” Then he left.   I ran outside, it was raining, and the manager was starting his car. I stood in front of his car and apologized to him again then he agreed to sell me the car.   It was my fault not to reply to the manager’s comforts due to another dealer’s arrogance. But I think the manager still overreacted to their customers. I didn’t say any bad words to him, I just didn’t want to talk to him. So I think he is very unprofessional and arrogant.   The other dealers came to comfort me later, they are kind, thank you guys. More

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Wonderful Experience We looked all over for a Mazda mx9 and found one at Flood Mazda that we fell in love with. The price was right as well. Zachary our dealer was patien We looked all over for a Mazda mx9 and found one at Flood Mazda that we fell in love with. The price was right as well. Zachary our dealer was patient, kind and went the extra mile to make sure we had enough time to test drive the vehicle. Thank you. More

by KTGIRL20 Verified Customer Verified Customer

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Enjoyable Experience! Leasing my new CX-5 was such an enjoyable experience! Zachary took the time to listen to what I really wanted in a car. He was always honest and never Leasing my new CX-5 was such an enjoyable experience! Zachary took the time to listen to what I really wanted in a car. He was always honest and never tried to up sell me something I couldn't afford. I appreciate his patience in helping me select the perfect car! This is my 2nd Mazda from Flood and I will definitely be back! More

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