Russell Gineo | Page 15

Air bag light on Air bag light was on, service department got my car right in and did a great job. Parts had to be ordered but came in next day. Air bag light was on, service department got my car right in and did a great job. Parts had to be ordered but came in next day. More

by mwhiteman1987 Verified Customer Verified Customer

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Fantastic oil change First time in a long time that with my MC oil change that the dash settings were returned to the setting it was when I came in. It has been left in an First time in a long time that with my MC oil change that the dash settings were returned to the setting it was when I came in. It has been left in another setting the last 3 times. Now if only the lights had been returned to auto, it would have been an absolute perfect service. More

by barryd332 Verified Customer Verified Customer

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Scheduled Maintenance Organized and Timely. I enjoy the waiting room amenities and the friendly Service Staff. Excellent Recommendations on Service with cost savings for Organized and Timely. I enjoy the waiting room amenities and the friendly Service Staff. Excellent Recommendations on Service with cost savings for customers in mind. More

by MCARD Verified Customer Verified Customer

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Raptor Maintenance Professional staff. Service was performed in an hour. Great service department. Waiting area was clean and comfortable. Service manager went over Professional staff. Service was performed in an hour. Great service department. Waiting area was clean and comfortable. Service manager went over the vehicle check score report. More

by DRAINO79 Verified Customer Verified Customer

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Keyless entry and faulty battery monitoring system I as pleased I was able to get the subject issues repaired under warranty with no hassles other than inconvenience and having to take time to go into I as pleased I was able to get the subject issues repaired under warranty with no hassles other than inconvenience and having to take time to go into the dealer. I am a bit dismayed and disappointed in Ford Quality of design or manufacturing issues or possibly component supplier issues that I had this issue at all and had to deal with it. It does not speak well to overall Ford Quality that this problem happened in less than 2 years of purchase of my new 2016 Edge. I also requested ESP Protect information from Service Manager Russel. He took time to sit down with me in his office and personally give me the information and price for an ESP plan for my Edge. Russel went out of his way to get this information for me. I am disappointed that I even need to consider and extended warranty plan at significant expense to keep my major and expensive purchase issue free and operational. I would like to see a more robust factory warranty to cover the vehicle for 5 years and 60,000 miles. Other auto manufacturers offer more extensive warranties for their cars and that will certainly be a major consideration in my next new car purchase. David Smity More

by Smith_317 Verified Customer Verified Customer

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Outstanding Service Department The Service Department has been Outstanding from Service Leadership to mechanic! I have a 2011 Ford and it has never had any other service department The Service Department has been Outstanding from Service Leadership to mechanic! I have a 2011 Ford and it has never had any other service department & always been pleased! More

by glazehwg66 Verified Customer Verified Customer

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The service department is top notch, best in town!!! The service department managment was very helpful, Russell G., Randy M., Joe S. Are the best managers the service industry has ever seen, the quick la The service department managment was very helpful, Russell G., Randy M., Joe S. Are the best managers the service industry has ever seen, the quick lane was just that QUICK!!!! The staff was friendly, and I would recommend this place to everyone, tech 302 was the greatest I've ever experienced, too bad he is retired, but they have several other techs that do amazing work, I can't wait for my next service and seeing this amazing team!!! Thanks for stellar service M.C.F More

by bkmcintyre994 Verified Customer Verified Customer

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Purchased certified used SUV Had a very good experience in the purchase of my vechicle. Randy was very thorough in explaining all about our affordable options. Made recommendation Had a very good experience in the purchase of my vechicle. Randy was very thorough in explaining all about our affordable options. Made recommendations and was not “pushy”. An excellent salesman and would refer him to others . More

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Oil change, headlight check As always the service was great! Kurt Kossman is so pleasant and always goes above and beyond what’s necessary. Russell, the service mgr. is almost a As always the service was great! Kurt Kossman is so pleasant and always goes above and beyond what’s necessary. Russell, the service mgr. is almost always available for a conversation. More

by doublel503 Verified Customer Verified Customer

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Treated a Good Customer of 5 years Very Badly. I used to Love the Service Dept at Matthews Currie Ford I bought Tires, Brakes, flushes, batteries, Parts from the parts dept, etc I Live in Venice an I used to Love the Service Dept at Matthews Currie Ford I bought Tires, Brakes, flushes, batteries, Parts from the parts dept, etc I Live in Venice and its close and convenient and they always did right by me until recently. one Saturday I had a problem with an employee being very rude to me I had been waiting for like 2 hours for my car to get in for a simple A/C recharge and I was getting impatient and then he yelled at me in front of other customers for not making an appt-walk ins are supposed to be welcome-they weren't even busy in the afternoon. his tone was disrespectful and completely rude I was mad I left very upset and in the customer lounge is Russell Gineos Picture and phone# if you ever have a problem so I called and left a message for him he did call back I never talked to him I was at work but a few months later went back to service for something else ordered a part and left it they would call when it came in and talked to Russell about that incident not even an apology. Russell calls the next day and says I think you should go to another dealer we can't meet your expectations when I simply asked what he meant he said he didn't want to argue and cancelled my part order I have no idea why, no explanation whatsoever. my only expectation as any customers is to treat the customer with respect and kindness, fix the car in a timely manner at a reasonable price/simple. If they can't do that why would I want to go there anyway-what a Joke-I have 2 uncles that will not be taking their cars there anymore because of how I was treated. just wrong!!! More

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