Russell Hyatt

I originally struck a deal with them for a 2014 Subaru Forrester with only 8000 miles on it. Upon delivery and me making the final payments, they tried to sell me on the noise coming from underneath the h Forrester with only 8000 miles on it. Upon delivery and me making the final payments, they tried to sell me on the noise coming from underneath the hood being normal so I told them to take three similar cars that were newer with over 100,000 miles and start them up because if it was normal, I should hear it on those also. Of course, none of the cars had that noise. I was about to walk out on the deal and have the money refunded when they pivoted to a newer car with more miles on it, which it turns out we liked a lot more than the other car anyway while finalizing this deal I get a phone call from the salesman asking if we had the keys still on us (we were at home already). I came in the next day to make my final payment and signed the remainder of the paperwork when they told me they only remembered they’re being one key. I reminded them that not only did the finance person give me a set and tell me that it was a spare, but if there was only one key you wouldn’t be calling me up asking me if I had it. My salesman also made it very clear that he would really appreciate it if I could finalize the documentation and payment because he really needed to get paid and use that money from a completed deal. Now on the positive side, I will say that I’ve never been to a car dealership before where they were as transparent as they were at this one. I could look past everything that I mentioned previously because this in itself is worth its weight in gold. They showed me for both vehicles, all of the maintenance and inspection report from when the car was brought in. This is something that no car dealership would ever do which definitely got my respect and made me more apt to want to help the salesman out and get this deal finalized. All in all the cars is in great shape. They got me in a 2017 Subaru outback with 75,000 miles but in great condition if it wasn’t for the fact that I just bought a 2025 Nissan rogue I would probably be buying a Subaru with them also. More

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We were met with friendliness and professionalism when we arrived at the dealership. Dealership was very clean and organized. arrived at the dealership. Dealership was very clean and organized. More

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This was the best car buying experience in all of Florida. I will buy all of my cars here. Florida. I will buy all of my cars here. More

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Subaru of Jacksonville was by far the best dealership I have ever visited. Initially, I reached out to gather some basic information about a vehicle I was interested in. From the very first phone call, I w have ever visited. Initially, I reached out to gather some basic information about a vehicle I was interested in. From the very first phone call, I was impressed by the professionalism and genuine care of my salesperson, Caleb. Unlike many other experiences I’ve had, Caleb wasn’t pushy or aggressive. Instead, he took the time to listen attentively to my needs and preferences and answered all of my questions with honesty and patience. Caleb’s approach made me feel completely at ease and confident in my decision to schedule an appointment. When I arrived at the dealership, I was delighted to see that Caleb had already pulled the car around and had it ready for a test drive. It was such a thoughtful touch that truly enhanced my overall experience. Beyond just the initial interaction, the dealership itself was immaculate and welcoming. The staff was courteous and attentive, and I felt that they genuinely wanted to ensure I had the best possible experience. Subaru of Jacksonville exceeded my expectations in every way—providing exceptional customer service, a transparent and respectful sales process, and a team that truly cared about finding the right car for me. By the time I left, I had not only found the perfect vehicle but also had complete trust in the dealership. I wholeheartedly recommend Subaru of Jacksonville to anyone in the market for a new or used vehicle—they set a new standard for excellence in the automotive industry. More

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Process was easy and everyone was very helpful. I didn’t feel pressured which was nice. I didn’t feel pressured which was nice. More

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Subaru of Jacksonville has been my dealership of choice for 9 years. Their sales & service teams have provided solid service & support for my vehicle. Recently, I bought my 2nd Outback through them. They m for 9 years. Their sales & service teams have provided solid service & support for my vehicle. Recently, I bought my 2nd Outback through them. They made it a simple experience from start to finish & were always available to promptly answer all my questions. I highly recommend Subaru of Jacksonville. More

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Good variety of vehicles to test drive, very patient and not pushy. They did an excellent job with my purchase and staff have wonderful personalities. not pushy. They did an excellent job with my purchase and staff have wonderful personalities. More

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Everyone was awesome! ! Juan really knew his product and was very informative, he was also very nice and respectful of our time. We really felt like family when we left and ! Juan really knew his product and was very informative, he was also very nice and respectful of our time. We really felt like family when we left and would recommend this dealership to friends and family. More

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The most pleasant service experience Mike is really attentive and cares about your car, as if it was his own. attentive and cares about your car, as if it was his own. More

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Excellent service advisor Danny Cain along with service manager Russell, and polite young man that performed my alignment and communicated to me what he did. Service promptly let me know anything additiona manager Russell, and polite young man that performed my alignment and communicated to me what he did. Service promptly let me know anything additional needed. More

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