Russell Karli | Page 7

Russ was on top of things as soon as I arrived. Really appreciate that! Good internal referrals, too Really appreciate that! Good internal referrals, too More

by deball8817 Verified Customer Verified Customer

Report | Print

Had a warranty issue, took sometime to deliver the parts but overall it was fixed and was offered a loaner until it got fixed. Would do 5 starts but had to wait for the parts but overall it was fixed and was offered a loaner until it got fixed. Would do 5 starts but had to wait for the parts More

by MJ.ALBANNA Verified Customer Verified Customer

Report | Print

This was a surprisingly complicated problem that took longer than I expected. Throughout the process the service staff were supportive, respectful, and kept me informed. longer than I expected. Throughout the process the service staff were supportive, respectful, and kept me informed. More

by Page208dellwood Verified Customer Verified Customer

Report | Print

The staff are all competent, but more than that, they are friendly and treat people with respect. The waiting area is clean and comfortable. The work is done quickly. I actually look forward to taking my friendly and treat people with respect. The waiting area is clean and comfortable. The work is done quickly. I actually look forward to taking my car in for service. More

by Page208dellwood Verified Customer Verified Customer

Report | Print

Russ was professional but with a warm personal touch. And my vehicle service was finished in a timely manner. And my vehicle service was finished in a timely manner. More

by GrammyofJax1 Verified Customer Verified Customer

Report | Print

Got my car all fixed thank you. Had it tinted and they fixed my undershield Had it tinted and they fixed my undershield More

by RUSSKARLI86 Verified Customer Verified Customer

Report | Print

I was there all day. But Kari kept me informed. The only problem I had was when they were done. My engine light was on and it wasn’t when I brought it in. The tech said h But Kari kept me informed. The only problem I had was when they were done. My engine light was on and it wasn’t when I brought it in. The tech said he saw it on but I know it wasn’t if it was he should have told me. When he cleared it with the computer my smart start was beeping and he did not inform me while I was waiting so it locked me vehicle out. I had to call to get it unlocked. I then had to drive across town and have the device cleared so I could drive home it cost me $68 But all in all I guess I’m satisfied More

by reginaoliver99 Verified Customer Verified Customer

Report | Print

Russ was amazing! ! he was extremely kind, professional, efficient took great care of my daughter‘s truck and had a smile the entire time he did it.. ! he was extremely kind, professional, efficient took great care of my daughter‘s truck and had a smile the entire time he did it.. More

by janniemcclellan Verified Customer Verified Customer

Report | Print

Great experience. Russel took excellent care of me. I was up and going in less than an hour. Thanks Russel!! Russel took excellent care of me. I was up and going in less than an hour. Thanks Russel!! More

by THOMASBUNCH1 Verified Customer Verified Customer

Report | Print

BCS Toyota is the ONLY Toyota dealership I deal with! Everything is great from the management team all the way to the service department! Top notch service all the way around! Everything is great from the management team all the way to the service department! Top notch service all the way around! More

Report | Print