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Russell Karli
Russell Karli at Bryan College Station Toyota

Russell Karli | Page 7

Service Advisor

Bryan College Station Toyota

728 Earl Rudder Fwy
Bryan, TX 77802

Contact Me
4.9
136 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

7 yrs

Languages Spoken

English English

4.9

136 Reviews

Write a Review

136 Reviews of Russell Karli

December 05, 2025

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Employee Rating

Russell is a great guy who knows his stuff when it comes to cars. Always a pleasure to take my car in for scheduled service. They actually take a video of the car while its being inspected so you see ever More

by SGMENEGAZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad Russell’s expertise and the video inspection process make your service visits informative and enjoyable. We appreciate you sharing your experience! Customer Relations Manager customerservice@purdygroupusa.com

December 02, 2025

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Employee Rating

EXCELLENT service with Heather and the rest of the team at the Bryan/College Station Toyota.👍🏼 More

by kirkj24
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Beran

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Dec 03, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are thrilled to hear that Heather and the team provided excellent service. We appreciate your support and look forward to serving you again in the future! Customer Relations Manager customerservice@purdygroupusa.com

November 25, 2025

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Easy to make an appointment and drop off my van. Great job! The entire group is fantatic. More

by rkpotter0614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad the appointment process was easy and that our team took great care of your van. We appreciate your kind words. Customer Relations Manager customerservice@purdygroupusa.com

November 25, 2025

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The dealership has been very helpful repairing my son’s vehicle while he has been away at college More

by ccarey7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 26, 2025

Bryan College Station Toyota responded

Thank you for your feedback. We are glad we have been able to assist with your son’s vehicle while he is away at college. See you next time! Customer Relations Manager customerservice@purdygroupusa.com

November 12, 2025

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Employee Rating

Russ, was very helpful and attentive. The service team did quality work in a timely manner. More

by GABRIEL.PETEREK
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Print
Nov 13, 2025

Bryan College Station Toyota responded

Thank you for sharing your experience! We are glad that Russ was helpful and attentive, and that the service team completed the work promptly and to a high standard. We appreciate your feedback and look forward to assisting you again. Customer Relations Manager customerservice@purdygroupusa.com

October 30, 2025

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Employee Rating

Russ was on top of things as soon as I arrived. Really appreciate that! Good internal referrals, too More

by deball8817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark

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Oct 31, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad Russ was attentive from the moment you arrived and that our team provided helpful referrals. We appreciate you sharing your experience. Customer Relations Manager customerservice@purdygroupusa.com

October 28, 2025

Dealership Rating
Employee Rating

Had a warranty issue, took sometime to deliver the parts but overall it was fixed and was offered a loaner until it got fixed. Would do 5 starts but had to wait for the parts More

by MJ.ALBANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 29, 2025

Bryan College Station Toyota responded

Thank you for your feedback! We are glad the issue was resolved and that you were provided with a loaner vehicle while waiting for the parts. We appreciate your patience and understanding during the process. Customer Relations Manager customerservice@purdygroupusa.com

October 22, 2025

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Employee Rating

This was a surprisingly complicated problem that took longer than I expected. Throughout the process the service staff were supportive, respectful, and kept me informed. More

by Page208dellwood
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Print
Oct 23, 2025

Bryan College Station Toyota responded

We are glad our service team provided support and clear communication throughout the process. It’s great to hear their professionalism helped make a complicated situation more manageable. See you next time! Customer Relations Manager customerservice@purdygroupusa.com

September 30, 2025

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Employee Rating

The staff are all competent, but more than that, they are friendly and treat people with respect. The waiting area is clean and comfortable. The work is done quickly. I actually look forward to taking my More

by Page208dellwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 01, 2025

Bryan College Station Toyota responded

We are happy to hear our team made your service experience so positive. It’s great that our friendly staff, comfortable waiting area, and efficient work make your visits something to look forward to! Customer Relations Manager customerservice@purdygroupusa.com

September 12, 2025

Dealership Rating
Employee Rating

Russ was professional but with a warm personal touch. And my vehicle service was finished in a timely manner. More

by GrammyofJax1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 15, 2025

Bryan College Station Toyota responded

Thank you for the positive review. We are glad to hear that Russ provided professional and personable service, and that your vehicle was taken care of efficiently! Customer Relations Manager customerservice@purdygroupusa.com

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