Ryan George | Page 17

Ryan is awesome! He is friendly, knowledgeable and all around a great person. My dad and I have collectively purchased 6 cars from him and these are just some of the reasons why we reach out to him when i around a great person. My dad and I have collectively purchased 6 cars from him and these are just some of the reasons why we reach out to him when it’s time to find a new ride! More

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servic All worked out fine, but they did not take care of the Stop/ Start not working. It was working when he checked it but realize the battery should have All worked out fine, but they did not take care of the Stop/ Start not working. It was working when he checked it but realize the battery should have been replaced. 5 Years old.I waited while they did it and it all got resolved and manager gave me discount and no charge for replacing it. But it was frustrating to come pick it up and not have everything right. My maintenance warranty had run out but still have the Fidelity W. I was surprised it did not cover the electronic testing. More

by nixonaldrich Verified Customer Verified Customer

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Fantastic service. Waited late to get the paper work done sales staff was great. Good instruction on all the features of our clubman John cooper sales staff was great. Good instruction on all the features of our clubman John cooper More

by bullseyedean Verified Customer Verified Customer

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Easy and No Hassle! This is my 3rd Mini and working with Ryan George makes the entire process simple, even this third time when I chose all the options myself to design a This is my 3rd Mini and working with Ryan George makes the entire process simple, even this third time when I chose all the options myself to design a customized cooper just for me! More

by threedogdunedin Verified Customer Verified Customer

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Friendly and willing to help to find solutions to problems. Ryan was great and very efficient- his experience is definitely reflected in his work.Ron was easy to work with also, but it was a great price on the Ryan was great and very efficient- his experience is definitely reflected in his work.Ron was easy to work with also, but it was a great price on the vehicle, so it was easy all the way around. More

by m_geremia Verified Customer Verified Customer

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So far, this time around, everyone has been Johnny on the Spot. Very efficient, quick to answer my texts and phone calls. I have been through the buying and selling process with many minis many, many times. Spot. Very efficient, quick to answer my texts and phone calls. I have been through the buying and selling process with many minis many, many times. Always a pleasure! More

by LAURINJACO Verified Customer Verified Customer

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So shopping for a "new" used car and decided on a Mini. After a process determined what I wanted and to make a long story short found one within the price I wanted to pay. Only problem was it was 4 hrs awa After a process determined what I wanted and to make a long story short found one within the price I wanted to pay. Only problem was it was 4 hrs away. Spoke with Ryan George and he was great at making me feel comfortable in the buying experience and even helped lined up shipping of the vehicle to me. Actually taking possession of it this afternoon. It was an interesting process doing everything not in person but again, they made everything feel easy and comfortable. My experience with them has left me with nothing but positive comments all the way around. Highly recommend if you are in the market to give them at least a look. More

by Raymond Verified Customer Verified Customer

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Simply put... NOT Good Service Ferman Mini of Tampa Bay’s Service dept is not accessible or responsive to its customers – even its loyal customers. It took one week (5 business d Ferman Mini of Tampa Bay’s Service dept is not accessible or responsive to its customers – even its loyal customers. It took one week (5 business days) to finally connect with someone in Service to see if I should have our car brought up to Palm Harbor or get the 2.5-year battery replaced in Sarasota (btw, no one ever called me back despite numerous voicemail/other messages I left… I had to keep calling back). Once I learned the battery replacement would be under warranty for a 2017 Countryman, I then had to wait an add'l 3 days to finally connect with someone in Scheduling to learn that Ferman Mini could not pick up a "dead car" in Sarasota and that I had to use Roadside Assistance (who was very helpful). Once our car was picked up/ arrived at Ferman, Courtney in service assured me that car would be the first one in the following day and would be done by mid-day (as there were no other cars in the queue). The following day, Courtney call to let me know our battery replacement was NOT covered under warranty b/c the car has to be driven an average of 100 miles/week and we averaged 93 miles. Hmmm. Still, car was on-track to be finished by mid-day on December 31st. Based on that schedule confirmation with Courtney, I set up a complimentary Uber ride via Roadside Asst. Then I tried 12 times to connect with Service from 11:25am-12:55pm to confirm our car was ready – 12 times! Either no one at Ferman's Main Operator line answered or in the Mini Service dept -- NO ONE! Once I got ahold of Courtney after 1.5 hours of trying, she informed me they had run out of batteries and a truck that was supposedly delivering more batteries had not yet shown up... so my car would not be ready until Jan 2 (as Jan 1 was a holiday). However, Courtney assured me she would call me by the end of the day on Dec 31 to update me on the status of our car. No surprise, NO call from Courtney. On Jan 2nd - no one called to let me know our car was ready. I had to call Service to learn it was finally finished. Once I learned our car was ready, I then called Roadside Assistance to initiate another complimentary Uber to take us to Ferman Mini. Our previous complimentary Uber via Roadside Assistance had “expired” on Dec 31st because our car was not finished. I then learned Roadside Asst couldn't re-initiate another complimentary Uber so we paid $117.75 of our own money to get to Ferman Mini to pick up our car. Net, a terrible customer experience. And to think, this is our THIRD Mini we have bought from Ferman Mini of Tampa Bay. Strongly questioning if we will ever buy a fourth (despite how good Ryan George in Sales is ) PS: Raven in Scheduling really tried to help me… several times, she was the only “live” person I could get ahold of. More

by noshoes1 Verified Customer Verified Customer

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Outstanding experience! This is my 3rd Mini Cooper purchased from Ryan George. He is a consummate professional and goes above and beyond to listen, educate and help in any wa This is my 3rd Mini Cooper purchased from Ryan George. He is a consummate professional and goes above and beyond to listen, educate and help in any way he can. I would never go anywhere else to buy a Mini. More

by davisedg Verified Customer Verified Customer

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Excellent Overall Experience! Ryan was awesome and Michael! Great experience!!! Ryan is an excellent customer service professional and Motoring Advisor! Ryan has remarkable knowledge of the Mini brand, history, Great experience!!! Ryan is an excellent customer service professional and Motoring Advisor! Ryan has remarkable knowledge of the Mini brand, history, and features and took the time to initially explain and demonstrate all the features the Mini has to offer, and before I drove off the lot Ryan took the time to go over everything again and assist in setting up my Mini even after all the paperwork was done which was a very nice touch and proved Ryan's and Ferman's commitment to their customers even after the sale! No pressure sales tactics at Ferman Mini and Michael the Sales Manger worked with Ryan and I to make a deal possible without any pressure or hidden surprises, just fair and open communication absent the non-sense one may experience at other dealerships! Ryan, Michael and Ferman Mini will truly take all the time customer requires to have a full understanding of the Mini, and Ryan and Michael are willing to put in any effort necessary with no pressure to give the customer the best possible experience and opportunity to own or lease a Mini! Thank you and please keep up the great work! More

by zjbcla Verified Customer Verified Customer

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