Ryan George | Page 18

Simply put... NOT Good Service Ferman Mini of Tampa Bay’s Service dept is not accessible or responsive to its customers – even its loyal customers. It took one week (5 business d Ferman Mini of Tampa Bay’s Service dept is not accessible or responsive to its customers – even its loyal customers. It took one week (5 business days) to finally connect with someone in Service to see if I should have our car brought up to Palm Harbor or get the 2.5-year battery replaced in Sarasota (btw, no one ever called me back despite numerous voicemail/other messages I left… I had to keep calling back). Once I learned the battery replacement would be under warranty for a 2017 Countryman, I then had to wait an add'l 3 days to finally connect with someone in Scheduling to learn that Ferman Mini could not pick up a "dead car" in Sarasota and that I had to use Roadside Assistance (who was very helpful). Once our car was picked up/ arrived at Ferman, Courtney in service assured me that car would be the first one in the following day and would be done by mid-day (as there were no other cars in the queue). The following day, Courtney call to let me know our battery replacement was NOT covered under warranty b/c the car has to be driven an average of 100 miles/week and we averaged 93 miles. Hmmm. Still, car was on-track to be finished by mid-day on December 31st. Based on that schedule confirmation with Courtney, I set up a complimentary Uber ride via Roadside Asst. Then I tried 12 times to connect with Service from 11:25am-12:55pm to confirm our car was ready – 12 times! Either no one at Ferman's Main Operator line answered or in the Mini Service dept -- NO ONE! Once I got ahold of Courtney after 1.5 hours of trying, she informed me they had run out of batteries and a truck that was supposedly delivering more batteries had not yet shown up... so my car would not be ready until Jan 2 (as Jan 1 was a holiday). However, Courtney assured me she would call me by the end of the day on Dec 31 to update me on the status of our car. No surprise, NO call from Courtney. On Jan 2nd - no one called to let me know our car was ready. I had to call Service to learn it was finally finished. Once I learned our car was ready, I then called Roadside Assistance to initiate another complimentary Uber to take us to Ferman Mini. Our previous complimentary Uber via Roadside Assistance had “expired” on Dec 31st because our car was not finished. I then learned Roadside Asst couldn't re-initiate another complimentary Uber so we paid $117.75 of our own money to get to Ferman Mini to pick up our car. Net, a terrible customer experience. And to think, this is our THIRD Mini we have bought from Ferman Mini of Tampa Bay. Strongly questioning if we will ever buy a fourth (despite how good Ryan George in Sales is ) PS: Raven in Scheduling really tried to help me… several times, she was the only “live” person I could get ahold of. More

by noshoes1 Verified Customer Verified Customer

Print

Outstanding experience! This is my 3rd Mini Cooper purchased from Ryan George. He is a consummate professional and goes above and beyond to listen, educate and help in any wa This is my 3rd Mini Cooper purchased from Ryan George. He is a consummate professional and goes above and beyond to listen, educate and help in any way he can. I would never go anywhere else to buy a Mini. More

by davisedg Verified Customer Verified Customer

Print

Excellent Overall Experience! Ryan was awesome and Michael! Great experience!!! Ryan is an excellent customer service professional and Motoring Advisor! Ryan has remarkable knowledge of the Mini brand, history, Great experience!!! Ryan is an excellent customer service professional and Motoring Advisor! Ryan has remarkable knowledge of the Mini brand, history, and features and took the time to initially explain and demonstrate all the features the Mini has to offer, and before I drove off the lot Ryan took the time to go over everything again and assist in setting up my Mini even after all the paperwork was done which was a very nice touch and proved Ryan's and Ferman's commitment to their customers even after the sale! No pressure sales tactics at Ferman Mini and Michael the Sales Manger worked with Ryan and I to make a deal possible without any pressure or hidden surprises, just fair and open communication absent the non-sense one may experience at other dealerships! Ryan, Michael and Ferman Mini will truly take all the time customer requires to have a full understanding of the Mini, and Ryan and Michael are willing to put in any effort necessary with no pressure to give the customer the best possible experience and opportunity to own or lease a Mini! Thank you and please keep up the great work! More

by zjbcla Verified Customer Verified Customer

Print

Personable, no pressure, and easy-going We began our inquiry on Ferman’s website as we were interested in more information on a particular used Mini convertible. Ryan George became our conta We began our inquiry on Ferman’s website as we were interested in more information on a particular used Mini convertible. Ryan George became our contact person through texting, and then our salesperson when we came to the dealership. His low-key yet personable disposition made our experience very positive, not to mention his vast knowledge of Minis as it relates to model years and features. And he was highly competent in showing and explaining all the bells and whistles on this car. More

by cfjacobs Verified Customer Verified Customer

Print

A seamless transaction This is my second Mini purchase with both Ferman and Ryan. Once again Ryan made the process seamless and painless. Nobody wants to go to spend a Satur This is my second Mini purchase with both Ferman and Ryan. Once again Ryan made the process seamless and painless. Nobody wants to go to spend a Saturday afternoon at a dealership and buy/lease a car but Ryan made the time well spent. He provides you with a full tutorial to better understand the technology of the car. I would recommend both any time. I’ll see you guys in 3 years! More

Print

MINI for Life! Ryan and the Ferman MINI team were fantastic to work with. Friendly, knowledgeable, honest. They made the buying experience so easy. I had a long wait Ryan and the Ferman MINI team were fantastic to work with. Friendly, knowledgeable, honest. They made the buying experience so easy. I had a long wait for my MINI and Ryan kept me updated every step of the way. I LOVE my new MINI. It's my second Cooper and I can't imagine driving another car. It's fun and fast and solid. I drive the interstate everyday and I know I am in a car built for safety as well as performance and that's all wrapped up in the most adorable package! I get compliments every where I go. If you are thinking about buying a new car (or a certified per-owned car) do yourself a great big favor and go and see Ryan at Ferman MINI. You will not regret it and I bet you will become a MINI driver for life, just like me!!! More

Print

Good Car Buying Experience This was my second purchase from Ferman Mini and Ryan George. It was a very good car buying experience. I recommend Ferman and Ryan. Ryan is very kno This was my second purchase from Ferman Mini and Ryan George. It was a very good car buying experience. I recommend Ferman and Ryan. Ryan is very knowledgeable and knows the product. More

Print

AMAZING Ryan George was extremely knowledgeable and informative. He took the time listen to what we wanted and wasn’t the typical car salesman. We would recom Ryan George was extremely knowledgeable and informative. He took the time listen to what we wanted and wasn’t the typical car salesman. We would recommend Ryan to friends and family for sure! Dealership overall went above and beyond our expectations. Sara Griffith was amazing as well, she helped to finish up our Mini adoption. Also, Dan McCloy in financed helped up with getting the numbers right to fit into our household budget! More

Print

One of the best car buying experiences anyone could ask fo Ryan is a pleasure to work with. He is pleasant and professional. We are consistrently impressed with Ryan’s knowledge of the product.. He is patie Ryan is a pleasure to work with. He is pleasant and professional. We are consistrently impressed with Ryan’s knowledge of the product.. He is patient and works diligently to make sure that the customer ‘s concerns are answered and addressed . This is the 3rd Mini we have purchased from Ryan. It will not be the last. Thank you Ryan for all your dedication and hard work. More

Print

Terrific dealership, great customer service This is my fourth MINI, second from Mini of Tampa Bay and Ryan George. Ryan is so personable that you instinctively trust his knowledge and experience This is my fourth MINI, second from Mini of Tampa Bay and Ryan George. Ryan is so personable that you instinctively trust his knowledge and experience. He kept me informed about the progress of my new MINI. All the way. I particularly appreciate the time spent with me showing me all the bells and whistles on my new JCW convertible. Can’t wait to take her for a run to see what she can really do now. Thank you. More

Print