No pushy selling but well supported. Fair price. Shorter time for final close would be nice but several hours may be inevitable with mandatory docs, finance details, and detailing before handoff.
"What a delightful surprise!"
Precise, accurate, caring, thorough, knowledgeable, thoughtful, and kind. No hassle, no pressure, just pure plain simple family experience. After chrysler, buick, nissan, jeep, and ford experiences ~ this dealership wins the trophy!
"Low pressure buying experience but lengthy"
My wife liked the Mazda 6 after one test drive. We came back a week later and met a different salesman because our original was not in. we were met by Mr. Wells was very friendly and offered us on a second test drive in the exact car my wife wanted. He was relaxed, easy-going, not rushed and professional. The dealing of the price took a while since we were offering a trade in for appraisal. After a few back and forth negotiations with the sales manger we agreed on a final price which I thought was a good deal due to the end of month clearance incentive. My wife was impressed that though our salesperson was not involved in the final price negotiations, he was smoothly processing all the necessary paperwork for the credit checks, financing and vehicle preparation paperwork . Mr. Wells thoroughly explained everything in detail and kept a cordial conversation going at the same time. Even though the process was longer than anticipated (we stayed well after closing to complete the deal), the salesperson, sales manager and finance manger were all upbeat and accommodating. The finance manager was especially professional, friendly, fast and efficient in his transactions. We will highly recommend this tem and wish them well as they move to a larger, much needed facility.
We had a great experience with Andre at Mazda Bel Air! We traveled 2 hours and we wouldn’t do it any differently. He was very informative and answered all of our questions. We would highly recommend!
"Going back to the Mazda6"
After trying a different make vehicle for 3 years, I knew I wanted to get back to a Mazda6. The team at Heritage were very helpful as I was working through the terms of ending my current lease and with test driving the 2018 Mazda6. Andre made the process very seamless and not time consuming at all, allowing me to do much of the legwork ahead of time. The night I picked up the new car, I was only in the showroom a couple hours. Andre, Jason and Ryan were very efficient and had everything ready for me to turn in my current leased vehicle and get into the new Mazda.
"New Car Purchase"
I purchased a 2018 Mazda 5 from Andre Coleman and the experience was pleasant and painless from start to finish. He was the epitome of professionalism and we couldn’t be happier with our purchase.
"excellent customer service all around."
MR. WIL WELLS WAS MY CAR SALESMAN AND HE DID EVERYTHING HE SAID IN A REASONABLE TIME. NOTHING WAS DONE WRONG. VERY GOOD AND WONDERFUL SALESMAN. I HAVE BOUGHT 3 CAR FOR THIS DEALERSHIP AND HE WAS MY SALESMAN EACH TIME.
"Great, No Stress buying experience "
By far the best car buying experience I have had! Steve and Ryan were very pleasant and extremely informative and Jason worked diligently to make the purchase easier before we even arrived
"A wonderful place to buy a car."
Steven Ward was my salesperson and he was fantastic. He put me at ease on the test drive when I had not used a stick in 15 years. He got me a great deal and even picked me up at my home and gave me a ride to the dealership to pick up my car. If that is not above and beyond, I don't know what is!
Before I left the lot with my new Miata, Chris explained everything I needed to know to drive my new car safely. He even set up my cell phone and radio so I could use them right away. I highly recommend Heritage Mazda of Bel Air.
"Great friendly staff!"
We drove from Pennsylvania to buy a great used car that me and my girlfriend love, Andre Coleman our salesman was so friendly! He worked with us for hours and never once pressured us into buying the car. And Ryan that helped get us the finance for the car was great and funny he worked for hours on the phone and wouldnt give up until he had the got us what we needed. We really felt like they were both on our side the whole way I would suggest this dealership to anyone. Their staff is awesome!