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Ryan Thoele
246 Reviews
Hi My name is Ryan. I work with servcing Nissan's and Volkswagen's, Feel free to call me at 314-892-8200 ext-150 if I can ever help with your vehicles service needs!
Read moreDealership Experience
12 yrs, 10 mos
Industry Experience
11 yrs, 10 mos
Specialties & Trainings
Automobile Service Adviser
246 Reviews
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246 Reviews of Ryan Thoele
October 14, 2025
I'm very disappointed with the customer service approach taken by the Service Manager, as well as the lack of EV knowledge on the part of the service advisors and the only EV service technician. There is a taken by the Service Manager, as well as the lack of EV knowledge on the part of the service advisors and the only EV service technician. There is a charge of $210 for 1 hour of diagnostic time and the technician spent an hour with my 2013 Leaf only to determine that my issue could not be resolved, there is no fix because the car has 2G internet which no longer exists. This should have been immediately recognized given the age of the car, no diagnostic time required. In this case, even though diagnostic time was spent, good customer service would have been to not charge the diagnostic fee for a problem that the dealership determined it could not fix. Thing is, there is a way to fix the problem. It took me 10 minutes on Google to find the fix, and after getting the car home it took me 5 minutes to implement the fix. Yes, I should have done the research before taking the car in for service, but based on the lack of knowledge and lack of empathy exhibited by the Suntrup Nissan service department I will not be going back there. More
by JEff
Other Employees Tagged: Scott Kostecki , The one EV service technician.
August 16, 2025
The entire team is great. Specifically Beth Davis, she took great care of me. Tyler and Ryan were amazing as well. Specifically Beth Davis, she took great care of me. Tyler and Ryan were amazing as well. More
by mecabrown323
Verified CustomerOther Employees Tagged: Beth Davis
August 15, 2025
Everyone at Suntrup is always so nice and helpful. It is a great experience every time. It is a great experience every time. More
by l.harwell
Other Employees Tagged: Aaron Voege, Jill Schellhase, Beth Davis , Christian Moore
August 09, 2025
Just got a 2025 Nissan Rogue. Mundo was very kind, knowledgeable, truly listened and understood what was important to me and helped me achieve my goals. Highly recommend! Mundo was very kind, knowledgeable, truly listened and understood what was important to me and helped me achieve my goals. Highly recommend! More
by meaghanclodius
Other Employees Tagged: Jill Schellhase , Mundo Alanis
August 05, 2025
They are super friendly and polite they keep you informed about your vehicle. They have trained technicians to service and make sure they vehicle is safe to drive informed about your vehicle. They have trained technicians to service and make sure they vehicle is safe to drive More
by bigjen73
Other Employees Tagged: Edward Cowboy Jones
January 26, 2025
Alex made our car buying experience very enjoyable. He’s very knowledgeable in every aspect and everything went smoothly. He’s very knowledgeable in every aspect and everything went smoothly. More
by tracypauli
Other Employees Tagged: Todd Roth, Steve Toppins, Jill Schellhase, Desiree Trapp , Alex Pauli
January 26, 2025
Very nice with friendly professional staff Alex Pauli was not pushy which made it a pleasant transaction. I will definitely recommend Suntrup to my family and friends not pushy which made it a pleasant transaction. I will definitely recommend Suntrup to my family and friends More
by jeffp2000
Other Employees Tagged: Todd Roth, Steve Toppins, Desiree Trapp , Alex Pauli
January 26, 2025
I went to Suntrup Nissan to shop for a car. Alex was the salesman that walked up to me and we immediately hit it off. He listened to all of my requests and concerns. I appreciate that fact t Alex was the salesman that walked up to me and we immediately hit it off. He listened to all of my requests and concerns. I appreciate that fact that I never felt pressured. Alex took a lot of time showing me cars. I am very excited about the purchase I made and had a great experience with everyone at Suntrup. More
by Kathyp0520
Other Employees Tagged: Todd Roth, Steve Toppins, Desiree Trapp , Oz Osman, Alex Pauli
December 14, 2024
The dealership seemed to do well . Repairs were readily finished on time. The sales person was easy to work with. Repairs were readily finished on time. The sales person was easy to work with. More
by mnorth2006
Other Employees Tagged: Jill Schellhase, Beth Davis
December 06, 2024
My experience at Suntrup Nissan was amazing! From the time I walked in the door till I went home in my new ride, everyone was super friendly and very efficient. This dealership was very low pre From the time I walked in the door till I went home in my new ride, everyone was super friendly and very efficient. This dealership was very low pressure and I feel I got a great deal on my vehicle. I highly recommend Suntrup Nissan! More
by AJ P
Other Employees Tagged: Todd Roth, Steve Toppins, Desiree Trapp , Alex Pauli
