Ryan Thomas | Page 10

6k Service at Falcone Subaru Setup my 2016 Legacy's 6k service online. It was very easy and I received a reminder a day or so before. My appointment was early in the morning and Setup my 2016 Legacy's 6k service online. It was very easy and I received a reminder a day or so before. My appointment was early in the morning and they asked for additional issues and took the car on time for the service. The staff was very courteous and helpful and the business center let me keep up with work while waiting. It was also nice that Bert Nicklesberg, or sales person, came up and talked to me for a while. The service department looked into my issues and completed service in a timely way and washed the car before sending me on my way. Nice touch at the end. More

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We are about to buy our 4th car from Falcone!! My mom has purchased two Saabs, I have one and today we took out a new Subaru Legacy. Although we'd love to be shopping for a Saab, we've learned to l My mom has purchased two Saabs, I have one and today we took out a new Subaru Legacy. Although we'd love to be shopping for a Saab, we've learned to like something new! I'm looking forward to my mom buying one because I'm sure I'll follow and get one in a year or so. More

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These people are beyond great! Cannot say enough about the good people at Falcone. I recently purchased my 8th Subaru from an out of state dealership due to the unavailability of a Cannot say enough about the good people at Falcone. I recently purchased my 8th Subaru from an out of state dealership due to the unavailability of a manual transmission within trading distance of Falcone. Thank you John Franks, for finding exactly what I was looking for! Unfortunately my post sale experience was abysmal. It took the combined efforts of Meagan, Ryan, Bob Falcone, and an email to the GM of the North Carolina dealership to secure my missing equipment. I honestly believe that without Falcone's assistance I would still be receiving nothing but platitudes and empty promises. The people at Falcone have definitely set the bar for stellar customer service. They not only take care of the vehicles they sell, but more importantly they take care of their customers. So much so that when my new Forester was in today for replacement tires (long story) Ryan took care of a minor service bulletin before I was even aware of it. Not only does our family love our Subaru's (we have 3), we love the wonderful, caring, responsible people at Falcone Subaru! More

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Fantastic Staff - Fantastic Service We're now on Subaru #3 with Falcone. The people and the serve is the reason we keep coming back. My salesman (Bert) deals with us straight and is very We're now on Subaru #3 with Falcone. The people and the serve is the reason we keep coming back. My salesman (Bert) deals with us straight and is very responsive. The service department is reasonable and often has very good specials that make them competitive. On all of our purchases we've sat face-to-face with Bob Falcone. We've been treated very, very good on our trades and the bottom lines on all three of our purchases. I can't recommend Falcone Subaru and their staff enough. More

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Excellent and reliable service! The service at Falcone Saab is superb! They clearly explain and estimate the service and costs accurately and the service is complete the first time. The service at Falcone Saab is superb! They clearly explain and estimate the service and costs accurately and the service is complete the first time. Never had a return trip for the same issue. Highly recommend both the service and dealership! More

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Above and Beyond! I simply cannot stop telling everyone I know to go Falcone and buy a Subaru. It's a great car, but the service at this dealer is THE BEST! I was just I simply cannot stop telling everyone I know to go Falcone and buy a Subaru. It's a great car, but the service at this dealer is THE BEST! I was just in for a simple oil change, and wow! I was blown away by the attention to detail when it comes to making sure their customers are happy and well informed. I pulled into the service drive, and Brady greeted me within seconds. He walked around the car with me and talked with me while doing so. It is very clear that he knows his Subaru's inside and out. I had an appointment, and he already had my paperwork in hand and I was checked in quickly yet efficiently. I walked around the dealership and enjoyed the amenities, including Longs donuts (fantastic!) I even had a great interaction with a dog named Cooper! I had a nice talk with Ryan who sits near Brady, about production numbers on 2015 Subaru Impreza's as well. Again, I can tell he is another well educated employee that is truly passionate about the brand. Before I knew it, my car was brought up, washed and clean! Brady informed me of my upcoming 12k mile service and told me exactly what the cost would be. The cost of the oil change was quoted before the service was started and it was exactly as quoted. The staff is what makes this dealer great, the dealership up north has too much of a "corporate" feel, yet at Falcone, I feel right at home! More

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Fifteen years and counting. We purchased our first Falcone automobile in 2000; a Saab 9-3 from from John Franks. Two Saabs, five Subarus (both new and used), and a VW later, we c We purchased our first Falcone automobile in 2000; a Saab 9-3 from from John Franks. Two Saabs, five Subarus (both new and used), and a VW later, we can't imagine purchasing, servicing or repairing a vehicle anywhere else. A typical dealership, this is not. Everyone at Falcone from the boss down is familiar, friendly, courteous and professional. We experience none of the unpleasantness so often associated with the automobile purchasing or servicing process. Falcone has never attempted to sell us anything that we did not need or want and has always offered a very fair and transparent price. This dealership has always gone out of its way to ensure that our purchases and service experiences completely fulfilled our requests and requirements. On a five star scale, Falcone is a six star dealership. More

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