Ryan Valadao | Page 23

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support over the years and are happy to hear that you are so confident in our team to get the job done. Drive safely, and we hope to see you back at Herb Chambers Lexus of Sharon!

Herb Chambers Lexus of Sharon responded

We are thrilled to see that our team is providing you with excellent experiences that have kept you coming back to us for the last 10 years. Thank you so much for your continued support of Herb Chambers Lexus of Sharon!

Herb Chambers Lexus of Sharon responded

Thanks for the great review of Herb Chambers Lexus of Sharon! It makes us so happy that our team kept you informed about the status of your vehicle. We'll see you again next time!

Herb Chambers Lexus of Sharon responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful service experience working with the Herb Chambers Lexus of Sharon team. Drive safely, and we hope to see you back next time!

Herb Chambers Lexus of Sharon responded

Louise - This is certainly not the wonderful feedback we hope to hear after you've purchased with us. I apologize that you didn't receive the communicative and personalized care that our team strives for at every visit. It sounds as though we could work on our internal communications, and I will be sure to address this with all departments. If you can offer any more details or if there's anything more I can do to better the outcome of your purchase, I urge you to reach out to me directly. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

Herb Chambers Lexus of Sharon responded

Delivering a smooth service visit from start to finish is Ryan's specialty! We're glad to hear he made your experience so positive and hope it's this same level of care that will bring you back to Herb Chambers Lexus of Sharon in the future, Lynne!

Herb Chambers Lexus of Sharon responded

Bob, Thank you for taking the time to leave us your feedback. The services we suggested were recommendations only, and I apologize for any miscommunication we may have caused. I would love to speak to you further about this matter, and come to a resolution. Please contact me at your earliest convenience. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com

Herb Chambers Lexus of Sharon responded

Thank you for the feedback! We understand how difficult it can be to encounter unexpected costs and we do all we can to keep our prices reasonable. We are always willing to discuss your service plan with you and assist you in finding solutions. We can't thank you enough for making such a journey to have your vehicle serviced with the Herb Chambers Lexus of Sharon team, and whenever you need us next, we'll be here!

Herb Chambers Lexus of Sharon responded

Steve and Ruthanne - We are grateful that you stopped by to share your positive feedback! Thank you for supporting Herb Chambers Lexus of Sharon, we hope to have the opportunity to assist you with your future service needs.

Herb Chambers Lexus of Sharon responded

I regret to hear of the experience you dealt with while visiting our dealership. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. At your earliest convenience, please reach out to me so we may speak further about this matter and work towards a resolution. We would greatly appreciate the opportunity to earn back your business. Thank you, Johnny Dang - General Manager - jdang@herbchambers.com