Sabrina Tolley

"Nice and clean facility with clear communication, but overpriced service." The facility itself is nice and clean, and the staff provided clear communication throughout the process. However, I am not s overpriced service." The facility itself is nice and clean, and the staff provided clear communication throughout the process. However, I am not satisfied with the service pricing. I own another luxury SUV that is more expensive than my Elantra. When I’ve had similar services performed at that brand's dealership, the total was actually less than the estimate Hyundai provided. Because of the high cost, I had to decline some of the recommended services and only proceed with what I wanted to proceed at Hyundai. It makes no sense why servicing an Elantra would be more expensive than a higher-end vehicle. While I am happy with the quality of service provided and will continue to visit for certain needs, I will be taking my car to a different local shop for other required fluid exchange services due to these high costs. More

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Have trouble with my engine burning oil on my Sonata and have dealt twice (two different cars)with Sabrina. Always follows up with me timely to keep me posted, and gets the job done. Highly recommend ! have dealt twice (two different cars)with Sabrina. Always follows up with me timely to keep me posted, and gets the job done. Highly recommend ! More

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Was directed to the Catonsville Hyundai dealer by Antwerpen’s used car platform. They brought the car from the original location for a test drive. Eben was a great salesperson and helped foster a sol Antwerpen’s used car platform. They brought the car from the original location for a test drive. Eben was a great salesperson and helped foster a solid deal and relationship. They were in the midst of changing locations so we had a couple hiccups as they moved, but Scott Simering came aboard to make sure we had a great close and follow up after the purchase. Appreciated all of Scott’s help to make this an easy and seamless purchase while being new and during a location change. The team followed up for a couple weeks after to ensure a great relationship was built. Shout out to Chris and his service team for their help getting the vehicle ready. Jack says yes! More

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Fantastic service! God bless you all for the services provided. Nice and clean environment, fabulous God bless you all for the services provided. Nice and clean environment, fabulous More

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My help from Sabrina Tolley was excellent. She helped me with my extended warranty and answer all my questiion. She is extremely nice to deal with helping me get the work done on my car. T She helped me with my extended warranty and answer all my questiion. She is extremely nice to deal with helping me get the work done on my car. Thank you so much Sabrina More

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Every time I’ve visited this dealership, something has gone wrong — whether it’s poor communication between teams, overworked staff due to constant overbooking, or a complete lack of follow-up. During gone wrong — whether it’s poor communication between teams, overworked staff due to constant overbooking, or a complete lack of follow-up. During my most recent visit, I scheduled a recall and oil change with the understanding that I would be waiting on-site. After three hours of waiting with no updates, I finally asked for a status update and was told I had been scheduled for a drop-off — completely incorrect, as my confirmation clearly stated it was a wait appointment. At that point, my car hadn’t even been touched. I then waited another three hours for the service to be completed. Over that time, I was promised updates that never came, and twice the service manager told me the car would be ready in “10 to 15 minutes” — which turned into another hour the first time, and 40 more minutes the second. This visit was the final straw. SIX HOURS is completely UNACCEPTABLE. Stop overbooking. Stop burning out your workers to the point that service becomes an afterthought. And most importantly, communicate better with your PAYING customers. It’s honestly disgusting that this is the only Hyundai service center in the area, and this is how it operates. I’ve been loyal to the Hyundai brand for years because I love the vehicles — but the service experience here is consistently the worst part of ownership. I sincerely hope things improve when you move to your new location. Leave this poor service and bad reputation behind — because this is not it. At all!!! More

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Forget all the service perks they dangle in front of you when selling you a car. You will NEVER talk to the service department and yes, they will hang up on you. I'm a 3 time Antwerpen buyer and just had to when selling you a car. You will NEVER talk to the service department and yes, they will hang up on you. I'm a 3 time Antwerpen buyer and just had to pay elsewhere for my first oil change. Not to mention tire issues. More

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very satisfied with the service and attention i got. They went above and beyond to satisfy my wife. They went above and beyond to satisfy my wife. More

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