Sal Graziano | Page 79

Sal Graziano was extremely helpful and honest. The work seems to have been done properly. seems to have been done properly. More

by mjmarika Verified Customer Verified Customer

Report | Print

The mechanics at Ferman BMW are well skilled at the job they do everyday .my car had a problem with the software, the mechanic who worked on my car knew what to do to fix the car. I highly recommend Ferman they do everyday .my car had a problem with the software, the mechanic who worked on my car knew what to do to fix the car. I highly recommend Ferman BMW . More

by rafaelt0 Verified Customer Verified Customer

Report | Print

Professional experience from the greeting by the valet to working with the service representative. I will use Ferman for all of my service needs. working with the service representative. I will use Ferman for all of my service needs. More

by jvance2 Verified Customer Verified Customer

Report | Print

The entire staff sales service And parts department all very pleasant and helpful. Made me feel like I. Was a family member Large beautiful service waiting area. Taking my BMW here is a pleasure very pleasant and helpful. Made me feel like I. Was a family member Large beautiful service waiting area. Taking my BMW here is a pleasure More

by ggadow Verified Customer Verified Customer

Report | Print

Sal always goes above and beyond to make sure my service needs are taken care of. needs are taken care of. More

by John Pizarro Verified Customer Verified Customer

Report | Print

My BMW X2 with 19,500 miles was brought in for service and Sal tried to convey that I needed 4 sets of brakes and 4 rotors replaced totaling about $2400. He then needlessly suggested changing 2 tires pre and Sal tried to convey that I needed 4 sets of brakes and 4 rotors replaced totaling about $2400. He then needlessly suggested changing 2 tires prematurely to come to roughly a 3k repair. I serviced the vehicle at a shop that specializes in luxury German vehicles and accomplished the appropriate remedy for $510. I was advised that this seemed to be from a vehicle defect and unlikely to be a wear and tear issue.. The service department at Ferman disgusts me. More

by YVeks Verified Customer Verified Customer

Report | Print

The service manager was very polite and friendly. Sal made sure to ask me if I needed anything such has drinks and snacks. The over all visit gave me a feeling and warmth and at ease. made sure to ask me if I needed anything such has drinks and snacks. The over all visit gave me a feeling and warmth and at ease. More

by schatztongirl@aol.com Verified Customer Verified Customer

Report | Print

Horrible horrible horrible uneducated techs that couldn’t figure out that coils went bad , instead tried to charge me $300+ to do idrive update and that failed too, at the end they said come pic the car up w figure out that coils went bad , instead tried to charge me $300+ to do idrive update and that failed too, at the end they said come pic the car up we can’t fix it , went to a private shop they changed the coil pack and problem solved! If I could leave a -10000 start review I would , would never ever go there again and will tell everyone I know to never take their BMW there !!! More

by Pdusenko85 Verified Customer Verified Customer

Report | Print

Customer Service excellent. Snacks are fair add some fresh fruit. Waiting time is updated great customer Service i fresh fruit. Waiting time is updated great customer Service i More

by raverill379 Verified Customer Verified Customer

Report | Print

From the moment when I parked my car before the service to the moment after completing of scheduled service they all deserve 5 stars. Great job - thanks to the moment after completing of scheduled service they all deserve 5 stars. Great job - thanks More

by mike.kortas Verified Customer Verified Customer

Report | Print