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Sally Lao
Sally Lao at Mercedes-Benz of West Covina

Sally Lao | Page 2

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

Contact Me
4.4
26 Reviews

Dealership Experience

5 yrs, 10 mos

Industry Experience

5 yrs, 10 mos

Languages Spoken

Cantonese Cantonese

English English

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4.4

26 Reviews

Write a Review

26 Reviews of Sally Lao

February 22, 2026

Dealership Rating
Employee Rating

This was defintely the place to get your dream car in a matter of minutes. Nick, the manager was very welcoming and on top of his game•he and his team made our buying exprience very smooth, he promised tha More

by jayishak2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nick manager

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Feb 22, 2026

Mercedes-Benz of West Covina responded

We’re delighted our team delivered your new Mercedes-Benz AMG C 43 so seamlessly. Thank you for sharing your five-star experience and trusting us with your dream car. If you have any questions or needs, Sally will be happy to assist.

February 21, 2026

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Employee Rating

The process of service was super easy convenient and they were a very accommodating and took care of all my issues in a very timely prompt manner. I definitely recommend West Covina More

by JASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Feb 21, 2026

Mercedes-Benz of West Covina responded

We’re delighted the service process for your Mercedes-Benz GLS 580 was smooth and convenient. Thank you for recommending us after we addressed your concerns promptly and accommodated your needs.

February 21, 2026

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Employee Rating

The service was excellent and superior and a very knowledgeable, young man. My car was finished in record time More

by MSRUTHWILLIAMS1941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Feb 21, 2026

Mercedes-Benz of West Covina responded

We appreciate your feedback and are glad our service on your Mercedes-Benz stood out. Jason is thrilled his expertise made a difference and that the work was completed so quickly. We look forward to helping you again.

February 12, 2026

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Employee Rating

Was awesome experience and the person I meet his name is George. He was very nice and cool guy and he helped me a lot. More

by Mimilightt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , George

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Feb 12, 2026

Mercedes-Benz of West Covina responded

Thank you for sharing your positive experience with our service team. We’re delighted to hear your GLB 250 visit was so helpful. We look forward to welcoming you back soon.

February 11, 2026

Dealership Rating
Employee Rating

Hope next time this dealer will go through the contract details with customer before final signing More

by Eh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
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Feb 15, 2026

Mercedes-Benz of West Covina responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn we didn't meet your expectations, we'd love to try to turn things around and make sure this doesn't happen again.

Feb 17, 2026

Mercedes-Benz of West Covina responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn we didn't meet your expectations, we'd love to try to turn things around and make sure this doesn't happen again.

Feb 17, 2026

Eh responded

Eric Hu huguangdi@hotmail.com

February 09, 2026

Dealership Rating
Employee Rating

Everyone is friendly and courteous. It always was a pleasure dealing with West Covin Mercedes Benz service center More

by WESTPALMDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Rian Liu

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Feb 09, 2026

Mercedes-Benz of West Covina responded

Thank you for recognizing our team’s friendly and courteous service. We’re delighted every visit was a pleasure and appreciate you trusting us with your Mercedes-Benz.

February 07, 2026

Dealership Rating
Employee Rating

Very good. It's just a bit pricey; the price could be lowered. The price can be reduced More

by MINGYU00912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar

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Feb 08, 2026

Mercedes-Benz of West Covina responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thank you for choosing Mercedes-Benz of West Covina, we look forward to having you as a valued customer for many years to come!

February 06, 2026

Dealership Rating
Employee Rating

Thank you for the nice surprise! I really appreciated the car wash. That was very thoughtful. More

by dianachen2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Peter lee

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Feb 06, 2026

Mercedes-Benz of West Covina responded

We’re glad the complimentary car wash after servicing your Mercedes-Benz EQB 300 was a pleasant surprise. That extra detail is our way of showing appreciation for your visit. Thanks for the five-star rating, and we look forward to assisting you again.

February 02, 2026

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Employee Rating

I had a great experience. From start to finish, the staff was professional, knowledgeable, and genuinely helpful. They took time to answer all my questions. More

by lpznancy1633
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Chevelle de la Torre

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Feb 02, 2026

Mercedes-Benz of West Covina responded

We’re grateful for your feedback about our service on your Mercedes-Benz C-Class. Our team was glad to provide professional, knowledgeable support and clear answers to your questions. We look forward to assisting you again.

January 31, 2026

Dealership Rating
Employee Rating

Vahe is the best he always goes out of his way to help ke with and service problems I have More

by Mattmatt248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Roberto Quiroz, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar , Vahe

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Jan 31, 2026

Mercedes-Benz of West Covina responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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