Sam Chau
Sam Chau at Westside Lexus

Sam Chau | Page 34

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
487 Reviews
4.7

487 Reviews

Write a Review

Dealership Experience

7 yrs, 1 mo

Languages Spoken

Cantonese Cantonese

English English

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487 Reviews of Sam Chau

December 28, 2021

Dealership Rating
Employee Rating

The sales consultant was very professional and very helpful. The finance manager was also very helpful. More

by ebm1
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Shekhar Shroff

Dec 29, 2021

Westside Lexus responded

We're glad you had an excellent experience with our entire sales team. Thank you for sharing and for taking your business to Westside Lexus!

December 27, 2021

Dealership Rating
Employee Rating

Sale went very smooth. Nice facility. After the sale follow up service left much to be desired More

by dhherrington
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff

Dec 28, 2021

Westside Lexus responded

We strive to provide excellent care at every phase of the purchase process, including after, and I'm disappointed to hear we've fallen short. If you are willing, I'd like to better understand what has gone wrong and how we can assist. I will look for your contact information, but would you please consider giving me a call? I am eager to help. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

December 24, 2021

Dealership Rating
Employee Rating

Lurie our salesman was very kind and understood what we were looking for and needed. He helped us from the beginning to the end. The process of getting the Lexus SUV was not lengthy at all. Sam helped us o More

by sharaegreen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lurie Keener

Dec 27, 2021

Westside Lexus responded

We're glad Lurie was such an asset throughout your buying experience, and we're even happier you got into a new Lexus SUV! Enjoy it - and thank you for allowing Westside Lexus to make it happen! Safe travels!

December 22, 2021

Dealership Rating
Employee Rating

Exemplary service, outstanding costumer service, reliable, knowledgeable and all the above! Thank you for all! To Everyone: Have a Happy Merry Christmas and a Happy New Year! Elena Dragan PhD, R More

by Elena Dragan PhD RN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Wasaff, Doug Phillips

Dec 22, 2021

Westside Lexus responded

Thank you for the great review, Elena! We appreciate your business and are thrilled to hear that the Westside Lexus team earned your five stars. Happy holidays and we hope to see you back again down the road!

December 20, 2021

Dealership Rating
Employee Rating

Louis Blackmon has helped us buy three cars. He is terrific! The service at this dealership is also great. More

by HW
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fred Hernandez, Scott Bissonett , Louis Blackmon

Dec 21, 2021

Westside Lexus responded

Thank you for the great review! We appreciate your continued support and are happy to hear that you had a successful purchase experience working with Louis. Drive safely, and we hope to see you back again at Westside Lexus!

December 17, 2021

Dealership Rating
Employee Rating

The people that work at the dealership are all very friendly and personable. They are also efficient and when they say they are going to do something they call you or do what they promised More

by CC10DANCINGLADY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Guerra, John Parish

Dec 18, 2021

Westside Lexus responded

Staying true to our word and meeting your expectations is so important to our team, and we're so pleased to hear you appreciate our efforts. Thank you for taking a moment to share some positive feedback about the Westside Lexus team, and we hope we'll have the chance to work together again soon!

December 08, 2021

Dealership Rating
Employee Rating

Courteous salesman remained with me through out the process of going thru inventory through passoff to financial office. However since I am still waiting for second key and floor mats I cannot give ver More

by credel
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Phillips

Dec 08, 2021

Westside Lexus responded

Thank you for reaching out. I am pleased to hear that the Westside Lexus team was able to provide such a great buying experience for you. I would also like to step in and see what I can do to help you with your secondary key and floor mats. Since I am unable to find your contact information from this review, please give me a call at your earliest convenience. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

December 01, 2021

Dealership Rating
Employee Rating

The salesman and staff were great. Everything was explained in detail. Very impressive! I will be returning! More

by MARVIN.WHITE74
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Thornton

Dec 02, 2021

Westside Lexus responded

Marvin, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

December 01, 2021

Dealership Rating
Employee Rating

My experience at Westside Lexus was positive overall. The process was streamlined and John Loving was awesome. That said the finance person, Sam, I believe was fake and turned rude when he realized we weren’ More

by JYMERCAD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving

Dec 01, 2021

Westside Lexus responded

Thanks for this feedback. While we're pleased that you had an overall positive experience, it's disappointing to know that it wasn't as seamless as it could have been. I regret that our team didn't deliver better customer service, as this is certainly what we'd expect. I will pass along your comments to our team and will use this review as an opportunity for improvement. If there's anything else we can do for you, let me know. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

November 24, 2021

Dealership Rating
Employee Rating

Dallas was so awesome! Professional from start to finish. She always made herself available and went above and beyond to answer all of my questions, before, during and after my dream car purchase. Thank you, More

by emilyf5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson, Alex Owens , Dallas Chamberlain

Nov 24, 2021

Westside Lexus responded

It makes us happy that Dallas was professional, informative, and wonderful to work with. We appreciate your trust in our team's work and we'll see you again next time here at Westside Lexus.

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