Sam Chau
Sam Chau at Westside Lexus

Sam Chau | Page 33

Financial Services Manager

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

4.7
470 Reviews
4.7

470 Reviews

Write a Review

Dealership Experience

6 yrs, 11 mos

Languages Spoken

Cantonese Cantonese

English English

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470 Reviews of Sam Chau

December 01, 2021

Dealership Rating
Employee Rating

The salesman and staff were great. Everything was explained in detail. Very impressive! I will be returning! More

by MARVIN.WHITE74
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dominic Thornton

Dec 02, 2021

Westside Lexus responded

Marvin, thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely in your new vehicle, and we hope to see you back again down the road!

December 01, 2021

Dealership Rating
Employee Rating

My experience at Westside Lexus was positive overall. The process was streamlined and John Loving was awesome. That said the finance person, Sam, I believe was fake and turned rude when he realized we weren’ More

by JYMERCAD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Loving

Dec 01, 2021

Westside Lexus responded

Thanks for this feedback. While we're pleased that you had an overall positive experience, it's disappointing to know that it wasn't as seamless as it could have been. I regret that our team didn't deliver better customer service, as this is certainly what we'd expect. I will pass along your comments to our team and will use this review as an opportunity for improvement. If there's anything else we can do for you, let me know. Best, James Breaux - General Sales Manager - 1 (281) 558-3030

November 24, 2021

Dealership Rating
Employee Rating

Dallas was so awesome! Professional from start to finish. She always made herself available and went above and beyond to answer all of my questions, before, during and after my dream car purchase. Thank you, More

by emilyf5
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Davidson, Alex Owens , Dallas Chamberlain

Nov 24, 2021

Westside Lexus responded

It makes us happy that Dallas was professional, informative, and wonderful to work with. We appreciate your trust in our team's work and we'll see you again next time here at Westside Lexus.

November 20, 2021

Dealership Rating
Employee Rating

This is our third Lexus from Westside Lexus. Mary Margaret McGowan is always a pleasure to work with. The service after the sale is great as well. More

by BJLinKaty
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mary Margaret McGowan

Nov 22, 2021

Westside Lexus responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful purchase experience working with Mary and the Westside Lexus team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

November 14, 2021

Dealership Rating
Employee Rating

Nice guys in sales and finance. Easy process - got the car I wanted when I supposed to get it. Good information about car usage after the sale Quick and easy More

by cgehrels
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Gallagher

Nov 15, 2021

Westside Lexus responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

November 12, 2021

Dealership Rating
Employee Rating

Very professional and very clean As as ff gg he jj lo Very professional and very clean As as ff gg he jj lo zzxc by bb no qq we we tried to yyb net More

by ahetz
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Laura Brown, John Loving

Nov 14, 2021

Westside Lexus responded

Thank you for taking a moment to leave Westside Lexus positive feedback. We're grateful for your business and wish you safe travels on the road ahead!

November 06, 2021

Dealership Rating
Employee Rating

Friendly, knowledgeable and professional. This is were I go for a new vehicle. The best out there. More

by codysever
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Winnicki

Nov 07, 2021

Westside Lexus responded

Cody, thank you for the great review! We appreciate your business and are happy to hear that you had such a successful purchase experience working with the Westside Lexus team. Drive safely, and we hope to see you back next time!

October 22, 2021

Dealership Rating
Employee Rating

Jeffrey is the most knowledgeable polite and accommodating person. I am delighted with my car and working with him. More

by SMICLETTE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeffery Byers

Oct 22, 2021

Westside Lexus responded

We're pleased that Jeffrey was knowledgeable and wonderful to work with. We appreciate these kind words and look forward to taking care of you again down the line.

October 19, 2021

Dealership Rating
Employee Rating

Easy to work with and they prepared my new vehicle for delivery in a reasonable amount of time. More

by russellschroeder
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joey Broussard

Oct 19, 2021

Westside Lexus responded

Thanks for the five-star review and congratulations on your new vehicle! We are happy to hear that our team made the process smooth and hassle-free. Safe travels!

October 18, 2021

Dealership Rating
Employee Rating

The salesman is good but the guy from finance is buxxxx..he told me if I put more down payment my interest still high included I use reapproval from another bank. And then I went to another lexus d More

by binh_la
Recommend Dealer
No
Nov 01, 2021

Westside Lexus responded

This review is difficult to read, as we run our business with the purpose of doing what's best for our customers. I am sorry to hear your visit didn't go as planned, and I will address these issues with our team so we can continue to do all we can to assist our guests moving forward. If there is anything else you would like to discuss, I would be more than happy to take your call. Thank you, Christian Davidson - Lead Financial Services Manager - (281) 558-3030

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