Sam Fakhouri
Sam Fakhouri at Mark Christopher Auto Center

Sam Fakhouri | Page 85

Finance Manager

Mark Christopher Auto Center

2131 E Convention Center Way
Ontario, CA 91764

4.8
1,088 Reviews
4.8

1,088 Reviews

Write a Review

Dealership Experience

17 yrs, 2 mos

Industry Experience

24 yrs, 7 mos

1088 Reviews of Sam Fakhouri

June 25, 2020

Dealership Rating
Employee Rating

Best dealer I have ever dealt with in all my dealers experience. Would recommend to anyone looking for a vehicle or service their own vehicles! More

by mbash
Recommend Dealer
Yes

Other Employees Tagged: Greg Hess, Joe Gonzalez, Jeff Rizzi , Mike Cagey, Vincenzo Catalano, Matt Torres, Frank Villalobos, Gerald Waters, Jeff Rizzi is the best this dealership has ever had !

Jun 25, 2020

Mark Christopher Auto Center responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Mark Christopher Auto Center special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kind regards, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

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Employee Rating

They don’t keep their promises... they play games with you and when you ask to speak with the manager he doesn’t want to speak with you. Uses the salesman as a middleman. At the end the truck didn’t even More

by EDMART1738
Recommend Dealer
No

Other Employees Tagged: Gil Gonzalez

Jun 25, 2020

Mark Christopher Auto Center responded

We appreciate you taking the time to share your experience. The vehicle-buying experience should be an exciting one, and it appears that we managed to fall short of that with you. We would like to learn more about your visit, so please feel free to reach out at your convenience. We look forward to working with you on this soon. Sincerely, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Dealership Rating
Employee Rating

Service was not don’t right on my truck ,truck is still jerking and was told they did a update what’s does an update have anything to do with jerking More

by RUFINO.ARTEAGA
Recommend Dealer
No

Other Employees Tagged: Joe Gonzalez, Jeff Rizzi , DAS Admin, Mike Cagey, Tony Catalano, Vincenzo Catalano, Matt Torres, Frank Villalobos, Gerald Waters

Jun 25, 2020

Mark Christopher Auto Center responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Jeff Rizzi | jrizzi@markchristopher.com | 909-975-3932

June 25, 2020

Dealership Rating
Employee Rating

Alex has great customer service.. even though I was their after hrs, all the staff was happy to still be there.. thank you guys for making the process so easy 🙏🏽🙏🏽🙏🏽 I’ll def becoming back in the futur More

by ERIKSWINDOWTRIM
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Alex Sarabia, Jeff Rizzi , Mike Cagey, Matt Torres, Frank Villalobos, Gerald Waters

Jun 25, 2020

Mark Christopher Auto Center responded

Hello Erik, and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Alex was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Dealership Rating
Employee Rating

The staff was friendly and welcoming. They worked with what we wanted and what we could afford. We will recommend them to family and friends More

by SHANE95JB
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Jeff Rizzi , Mike Cagey, Brian Noble, Matt Torres, Frank Villalobos, Gerald Waters

Jun 25, 2020

Mark Christopher Auto Center responded

Thank you for the great review, Shane. Please come visit us if you need anything else, be it service or sales. Regards, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Dealership Rating
Employee Rating

The salesman Jerry was fantastic and very helpful. Very well knowlegable in his job. He pointed us in the right direction. His after sale follow up was excellent More

by joanniefmoore
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez, Jeff Rizzi , Mike Cagey, Matt Torres, Frank Villalobos, Gerald Waters

Jun 25, 2020

Mark Christopher Auto Center responded

Joannie, we loved reading this review! Happy customers are our aim, and it appears Jerry really hit the bullseye. We’ll make sure to share your experience with [HIM/HER], and if you have any further questions, we’re always available to help. All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 25, 2020

Dealership Rating
Employee Rating

Cadillac is what I purchased. It wasn’t listed as an option. My experience was top notch. Mark Christopher has yet to disappoint. I have purchased 4 cars from this dealership since 1989. My first and f More

by DAIR61
Recommend Dealer
Yes

Other Employees Tagged: Brian Noble

Jun 25, 2020

Mark Christopher Auto Center responded

Thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! All the best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 20, 2020

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Employee Rating

These guys are great I would buy from them again. I bought a new 3500 HD and just love it I couldn’t be happier More

by Justin herbert
Recommend Dealer
Yes

Other Employees Tagged: Joe Gonzalez , Gerald Waters, Gerald is a great guy super helpful and knowledgeable in all aspects of the vehicles

Jun 22, 2020

Mark Christopher Auto Center responded

Justin, thank you for the feedback! We are happy to hear about your positive experience at Mark Christopher Auto Center, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

June 17, 2020

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Employee Rating

It’s bad they charge for material and labor and not need to change but they do it just because need to charge they are hungry about money not about do the right thing More

by CARLOSJEMENEZ20
Recommend Dealer
No

Other Employees Tagged: Joe Gonzalez, Jeff Rizzi , DAS Admin, Mike Cagey, Cassandra Meier, Rodney Reid, Matt Torres, Frank Villalobos, Gerald Waters

June 16, 2020

Dealership Rating
Employee Rating

The staff I dealt with here, at Mark Christopher Cheverolet were very friendly. They provided a pleasant, easy and quick car buying experience. Thank you! More

by KRYSIABOLANOS3
Recommend Dealer
Yes

Other Employees Tagged: Jason Ho, Alex Sarabia

Jun 18, 2020

Mark Christopher Auto Center responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your vehicle purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, Mike Cagey | General Manager | mcagey@markchristopher.com | 909-390-2900

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