Sam Goevert | Page 9

I was in contact with Tony before the purchase because I was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some was looking online at my options for a used late model vehicle. Tony kept in contact with me and told me he was there for my support. I shared some pre-sale information with him about my obstacles and he gently fielded those in our conversation at the xxx. During the process, Tony overcame all the obstacles that my husband (our family car go-to) threw out. He was transparent, forthcoming, and provided facts about the car that we understood. We came in unannounced. Vito greeted us and asked what we were looking for. I gave him the details and said that I was working with Tony. He said that Tony came in on his day off to help with an event, but would check to see if he was available. In the meantime, Vito had two cars ready for test-drive while he checked with Tony. He could have taken the sale right there, but he went out of his way to check to see if Tony was able to jump in. Tony (unlike another sales associate at another dealership-not Subaru) stayed over that evening we simply showed up. The Dean Team was throwing a Trunk or Treat event and it became quite busy. Tony's family showed up and he explained to them he was caring for a customer. He did not know they were coming to the event, but still could have easily closed up shop and said, let's do this tomorrow. Sam (in finance) also stayed that evening to secure our sale and allow us to drive away with a new used 2024 Forester. It was all I hoped for and with the kindness and grace that Sam and Tony provided during the process. We drove off the lot with our new car at 8:15pm that night. My husband was very impressed (which he is not very often) with the entire team at Dean Team. He said that every step of the way was done with clear communication and care along the way. Tony followed up in a couple days to schedule a clean up of my car, since it was late on a Friday night that we closed the sale. He asked if there was anything I needed them to look at and I had a couple very minor things. They fixed them and it took no time at all. The service team did a fine job. There was a very small ding in the windshield and they fixed it so well we had to really look closely to try to find it. They cleaned the car inside and out - it was spotless! Annie was clear, accurate and kind in her communication delivery. She kept in touch with me over the day and a half it took to service the car to detail. Annie answered all my questions in detail with thorough knowledge of the car and supported the Subaru mission to serve their customers. I will buy again from the Dean Team, should I need to. It was the best experience at a car dealership that I've ever had. More

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My salesperson, Joel, and the sales manager, Mary, were outstanding. They were highly knowledgeable, resourceful, and respectful. They didn't see me as just another potential sale - instead they apprecia outstanding. They were highly knowledgeable, resourceful, and respectful. They didn't see me as just another potential sale - instead they appreciated and honored my request for zero pressure during an already difficult time in my life. They made my research stress-free no matter how many times I visited to learn more and ultimately the process of the sale seamless and simple. I never felt pushed but rather valued. They patiently let me figure out what I felt would be best especially with my trade-in, and they put together a competitive, personalized deal to consider - which I accepted. I am extremely happy with my new Taos, and I have Joel, Mary, and Keevin to thank for the exceptionally positive experience. I look forward to recommending the dealership to others, and I look forward to returning even just to keep in touch once in a while. Thank you, Dean Team! More

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Thank you Shane Nethercott for sharing your knowledge helping us select our new to us Subaru Outback. You made the process a pleasure. We love our new Subaru! helping us select our new to us Subaru Outback. You made the process a pleasure. We love our new Subaru! More

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I recently purchased a vehicle from Dean Team Subaru Volkswagen, and I cannot express enough how exceptional my experience was, thanks to Shawn. From the very beginning, Shawn was incredibly quick to re Volkswagen, and I cannot express enough how exceptional my experience was, thanks to Shawn. From the very beginning, Shawn was incredibly quick to respond to emails, making communication seamless and efficient. He was very accommodating with scheduling times, ensuring that the process worked around my timetable. Shawn's approach to negotiating the price was fair and transparent, which made the entire experience stress-free and straightforward. Moreover, his overall attitude was friendly, professional, and genuinely caring. I highly recommend Shawn and the team at Dean Team Subaru Volkswagen for anyone looking for a top-notch car buying experience More

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We always wanted our first car to be Subaru and we were at the right place, Steve did an amazing job in helping us get the right numbers we wanted. And as first time car buyers we were nervous, Steve made at the right place, Steve did an amazing job in helping us get the right numbers we wanted. And as first time car buyers we were nervous, Steve made sure we were happy with what he offered and he is very accommodating and friendly. We are happy with our purchase and Dean Team :) More

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The Dean team did a great job with keeping me informed and helping to locate the vehicle I was looking for. and helping to locate the vehicle I was looking for. More

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Long time customer at this dealership. Service and sales are responsive. we have bought several cars through Paul . Service and sales are responsive. we have bought several cars through Paul . More

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Shawn Nethercott was exceptional. My husband and I purchased two cars from him. He was very friendly and professional from start to finish and went above and beyond. He was extreme My husband and I purchased two cars from him. He was very friendly and professional from start to finish and went above and beyond. He was extremely thorough, patient and answered every question no matter how minor. He understood any concerns I might have especially with all the new technology. A highly positive experience. Everyone there was very welcoming. More

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I had an amazing experience getting my new Tiguan from Dean Team Volkswagen! Dave was incredibly helpful and made the entire process smooth and stress-free. I absolutely love my new car and highly recomme Dean Team Volkswagen! Dave was incredibly helpful and made the entire process smooth and stress-free. I absolutely love my new car and highly recommend them! More

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I felt they were professional and not a high pressure dealership. If I get any kind of high pressure, or a hint of dishonesty I’m out of there. Communication was at an acceptable level, not over the top. dealership. If I get any kind of high pressure, or a hint of dishonesty I’m out of there. Communication was at an acceptable level, not over the top. More

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