Sam Guerra | Page 3

My name is Liz Mangan, and I just purchased a used Toyota Camry. The purchase of my new car from Toyota of Naperville, was by far the best experience I have ever had with Customer Service. I have worked in t Camry. The purchase of my new car from Toyota of Naperville, was by far the best experience I have ever had with Customer Service. I have worked in the customer service industry for many years now, so I am able to identify good and poor customer service when received. Customer service these days unfortunately has gone out the window in most cases, but not at Toyota of Naperville. Zeke is a phenomenal salesman. He was very patient with me, asked a lot of questions about what I was looking for, and was able to fulfill my needs on every level with my new car purchase. I was very nervous doing this by myself as I do not have a lot of knowledge when it comes to purchasing a new car. He made this experience exactly what it needed to be for me. He found me the best deal and the best car for my needs, he helped ease my mind that I was making the right decision, he even offered follow up contact for future maintenance or questions regarding my car. I also had a wonderful experience with the finance manager, Richard. He also spent a lot of time with me and made sure it understood everything we went over. He also offered me follow up contact care with refinancing my car down the road. It was a very difficult six weeks for me trying to find a new car after the transmission went out on my old one, and I only wish that I went to Toyota sooner. I’ve told all of my friends and family about how wonderful my experience was and I already have a referral for Zeke. Zeke and Richard displayed a perfect example of genuine customer care and Toyota is very lucky to have both of them both! I thank both Zeke and Richard for not only restoring my faith in purchasing a car from a dealership, but for helping me end my stressful car search and sending me home with the perfect new and reliable car! More

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Kind and knowledgeable sales representative. No pressure to purchase anything other than what I need. Smooth process from ordering to delivery of car. No pressure to purchase anything other than what I need. Smooth process from ordering to delivery of car. More

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mike ant the whole team made the experience painless and smooth. he took time to answer any questions and was informative. smooth. he took time to answer any questions and was informative. More

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Wow. Best new car buying experience EVER. Allan was awesome. Sherri top notch. Tim O'Connell easy to work with. And kudos to Tom Clancy for showing us how Best new car buying experience EVER. Allan was awesome. Sherri top notch. Tim O'Connell easy to work with. And kudos to Tom Clancy for showing us how to load the app. !!!!! And don't want to forget Sam and Steve in used cars, as they were also easy to deal with on my trade in😀 More

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I really appreciate what Toyota of Naperville did for me by going the extra mile and meeting my standards. by going the extra mile and meeting my standards. More

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The staff was very polite got the job done great experience with sale person and finances person as well they are awsome experience with sale person and finances person as well they are awsome More

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Naperville Toyota one of the best dealerships to do business with. Profeoto the core. Mike Beck is the man. Was honest and straight forward. Appreciate it. business with. Profeoto the core. Mike Beck is the man. Was honest and straight forward. Appreciate it. More

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I had a great experience with this dealership! Everyone is very patient, kind, and knowledgeable. Everyone is very patient, kind, and knowledgeable. More

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Great dealership and this my second vehicle purchase here. Ask for Bobby if your looking for a Toyota product. here. Ask for Bobby if your looking for a Toyota product. More

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I like the fact that you guys were willing to work with me even though my credit wasn't the best. I really like the vehicle that I found, It was just the kind of vehicle I was looking for, Meraj was r me even though my credit wasn't the best. I really like the vehicle that I found, It was just the kind of vehicle I was looking for, Meraj was really cool in that he gave me flexibility in testing the suv. Dealing with Eddie was great, it was awesome to finalize the deal with a fellow redbird (ISU), and Samantha, was pretty cool too and freindly. I had a real good experience with Toyota of Naperville, and I would highly recommend it to any one else. More

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