Sam Heidel | Page 13

I took my 2016 Sequoia in for 125,000 mile service and my experience wasn't horrible, just not up to their usual standards. It looked like they replaced all of their service advisors because the one I usual experience wasn't horrible, just not up to their usual standards. It looked like they replaced all of their service advisors because the one I usually work with wasn't there and I didn't recognize anyone else. I take very good care of my vehicle so there wasn't much needed other than a tire rotation and safety inspection but I felt the new service advisor was trying to push unnecessary repairs and services. I accepted one of his recommendations and rejected the other as being totally unnecessary. It's not a big deal, but I sat for over 30 minutes after my vehicle was done because the new service advisor didn't know where to find me, even though I was sitting in the same place I always sit. My old service advisor would have known that. He also texted my wife to tell her the car was done instead of texting me. Again, a small thing, but my old service advisor always confirmed the number where he could reach me before I left his desk. The work done on my vehicle was otherwise good. I've been taking my vehicles to Toyota of Rockwall for service for almost five years and I won't change now, but it would be nice if they wouldn't change service advisors unnecessarily. More

by cbrady2 Verified Customer Verified Customer

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They were very knowledgeable and helpful. On time and took care of all my issues. Will visit again. On time and took care of all my issues. Will visit again. More

by mlafever Verified Customer Verified Customer

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Had a great experience here at Toyota rockwall, was informed and helped with the things my truck needed. And wait time was excellent informed and helped with the things my truck needed. And wait time was excellent More

by leobardo.rdz03 Verified Customer Verified Customer

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Sam is fantastic, he is welcoming, reminds you what your vehicle needs and very informative. vehicle needs and very informative. More

by Magriffiths26 Verified Customer Verified Customer

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Every efficient. Honest about what needed to be done. Loved the car wash. Will come back Honest about what needed to be done. Loved the car wash. Will come back More

by jwd2115 Verified Customer Verified Customer

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The car runs great now- looking forward to another 265,000 miles on my 2014 Camry. Thanks to Sam for working with me to keep another Toyota on the road. 265,000 miles on my 2014 Camry. Thanks to Sam for working with me to keep another Toyota on the road. More

by thejs4kz Verified Customer Verified Customer

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The maintenance department is wonderful. All the customer comforts worked. There was even fresh baked cookies. All the customer comforts worked. There was even fresh baked cookies. More

by Carpwes65 Verified Customer Verified Customer

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Had an appointment and got right in. Quick and attentive and makes sure that we are satisfied and leave Happy. Thank you Sam Quick and attentive and makes sure that we are satisfied and leave Happy. Thank you Sam More

by jnicholls05 Verified Customer Verified Customer

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Handled my car work in a timely and profession manner. Would recommend the dealership to others. Would recommend the dealership to others. More

by sally.magee Verified Customer Verified Customer

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Service was fine but you keep harassing me with emails and texts. Here’s your review. and texts. Here’s your review. More

by stephen.newman22 Verified Customer Verified Customer

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