Sam Heidel
Sam Heidel at Toyota of Rockwall

Sam Heidel | Page 14

Assistant Service Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75032

Contact Me
4.8
530 Reviews

I've been working in the automotive industry my whole life and professionally since 2007. My hobbies are hunting/fishing/cars and spending time with my family. Toyota of Rockwall is the place to be!

Dealership Experience

5 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Specialties & Trainings

ASE Master certified technician

Toyota Certified Service Professional

4.8

530 Reviews

Write a Review

530 Reviews of Sam Heidel

June 20, 2025

Dealership Rating
Employee Rating

Service was good, I have no complaints, thank you for keeping my car up to date More

by kirsten.l.mba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jun 20, 2025

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

June 18, 2025

Dealership Rating
Employee Rating

Very efficient and friendly staff! Wait time was actually early. Restrooms are very clean with private stalls! I will continue to have my Lexus serviced there! More

by LynnFLowry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott

Jun 19, 2025

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 18, 2025

Dealership Rating
Employee Rating

Staffs were professional and friendly. I got my car serviced and I would recommend this location. More

by jextras1989
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jun 18, 2025

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

June 11, 2025

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Sam the assistant manager is amazing! The professionalism, kindness and over all experience is great! I trust Sam which is big when it comes to auto repair! More

by sylvialansing
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Recommend Dealer
Yes
Jun 11, 2025

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 10, 2025

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Good customer service with a quick waiting period. I will definitely recommend this dealership to others More

by philmlip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jun 10, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 10, 2025

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Employee Rating

Courteous, polite and clean. Service was explained and using the text app outstanding on timing - thank you again for on time and excellent service. More

by bretncyndiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw , Lonnie Wade

Jun 10, 2025

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

June 09, 2025

Dealership Rating
Employee Rating

Quick and thorough service! I was a walk in and they had my oil changed in less than an hour. Always friendly and attentive staff. Thank you Sam! More

by Danea55
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 09, 2025

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

June 08, 2025

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This is by far the best and fastest dealership for service around. Would highly recommend to anyone. More

by derekhawthorne16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jun 08, 2025

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 07, 2025

Dealership Rating
Employee Rating

I waited almost a hour for an oil change never got a answer about sensor More

by cooperkyle
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jun 11, 2025

Toyota of Rockwall responded

Providing a positive experience is our top priority, Kyle, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jun 11, 2025

Toyota of Rockwall responded

Providing a positive experience is our top priority, Kyle, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 06, 2025

Dealership Rating
Employee Rating

The overall service was good. I had an appointment for an oil change, and the wait time was about an hour. I had a coupon which they honored which was great. However, when I went More

by rosebutler777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, Kasey Boysaw

Jun 06, 2025

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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