Sam Heidel | Page 14

Sam is not a good service advisor. He is one individual with lack of knowledge about their product and service and mislead customers. Toyota of Rockwall need look into this and provide He is one individual with lack of knowledge about their product and service and mislead customers. Toyota of Rockwall need look into this and provided proper training to their employees. More

by Rick Verified Customer Verified Customer

Report | Print

Great Service, in and out, notify of any issues found quickly. Complete the job. Explain what took place. Check you out. Have a nice day!!!! Doesn’t get any better. quickly. Complete the job. Explain what took place. Check you out. Have a nice day!!!! Doesn’t get any better. More

Report | Print

Oil was over filled. Had to go back and get it redone. Was also told oil change is every 10k miles when my car has a warning to change oil after 5k miles Had to go back and get it redone. Was also told oil change is every 10k miles when my car has a warning to change oil after 5k miles More

by luisv214 Verified Customer Verified Customer

Report | Print

This ussa great dealership very professional amways on top of car needs friendly cost conscious helpful knowledgeable top of car needs friendly cost conscious helpful knowledgeable More

by cvpangburn Verified Customer Verified Customer

Report | Print

Quick service performed. Clean lounge and restrooms. It was a pleasant experience. Friendly customer service. Clean lounge and restrooms. It was a pleasant experience. Friendly customer service. More

by slarreinaga Verified Customer Verified Customer

Report | Print

Everyone was super professional and helpful. They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like tha They continued to keep me updated on the progress of my repairs. I feel like the prices were fair, and it’s nice to know that the dealership like that is just down the road from me so if I ever need anything else I have people that I can count on and trust for further service. I feel grateful to have the team that helped me. Thank you so much, have a nice day Sincerely Rick Beggs More

by beggsrichard Verified Customer Verified Customer

Report | Print

It was a great experience. A young lady came and checked on me twice. Very nice staff all around. A young lady came and checked on me twice. Very nice staff all around. More

by biancamunoz Verified Customer Verified Customer

Report | Print

Thank you for being patient enough to schedule me a last minute appointm to get me in a oil change after leaving work minute appointm to get me in a oil change after leaving work More

Report | Print

The only reason I rated the dealership 4 out of 5 stars is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it u is because while I was there I was told that I needed services that had previously been made. When I brought it up to Sam’s attention, he looked it up and found out that the mechanic put the information on a different form. God only knows how many people been told that they needed work that was previously completed. I like to think that this was human error and not intentional. Please give your employees a refresher course on the proper forms, and to look out for future human error. I do recommend this dealership especially Sam Heidel and Kaila the cashier. They were both very professional. Much appreciated. More

by Rodyfuentescolon Verified Customer Verified Customer

Report | Print

I needed a replacement key fob for my Toyota Highlander. The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process wou The parts lead confirmed the items were in stock and they booked my service appointment. Once I arrived, Mick carefully explained how the process would look and took care of having my new key set up. Overall it was a great experience. More

by charlottelogan Verified Customer Verified Customer

Report | Print