Sam Mercado

I recently had to take my car in for a warranty issue with the dash, Sam was excellent at taking care of having it checked and ordering the replacement parts needed to address the issue. My car is curren with the dash, Sam was excellent at taking care of having it checked and ordering the replacement parts needed to address the issue. My car is currently having the dash replaced after the parts arrived. Everyone at this dealership has been great to deal with. They are the best in customer service. More

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Outstanding customer service! Will never take my Lexus anywhere else! Knowledgeable and courteous staff, always on top of everything. Will never take my Lexus anywhere else! Knowledgeable and courteous staff, always on top of everything. More

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Great customer service, quick turnaround, good amenities. It is always a great experience at Jim Hudson Lexus It is always a great experience at Jim Hudson Lexus More

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I appreciate the thorough inspection. The receptionists need better training for scheduling appointments. I was there for FOUR hours. A courtesy car was never offered to me. There were pl The receptionists need better training for scheduling appointments. I was there for FOUR hours. A courtesy car was never offered to me. There were plenty of snacks to tide me over the lunch hour. More

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This is my 3rd Lexus I have bought from this gentleman. He is no longer my salesman but he is now ‘family’. He is courteous, knowledgeable and genuine. From the beginning he has been someone who I felt lik He is no longer my salesman but he is now ‘family’. He is courteous, knowledgeable and genuine. From the beginning he has been someone who I felt like I have known a long time. Each car he has delivered a step up from the last. He knows what I like. He has always treated me like I am special. He always has a sign greeting me at the door. He always acknowledges me for my military service. Any time someone compliments me for my car, I recommend him. You truly have someone special there. I hope you never lose him for he is really an asset to your company. Because of him I will always buy Lexus. Besides you guys really take care of your vehicles and I love that. Thank you Lalo. You are the best! More

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Very professional and friendly. Very service and product knowledgeable. Status snd completion on repairs were very tomely. Very service and product knowledgeable. Status snd completion on repairs were very tomely. More

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Ms. Deanna is GREAT!!! I want her to continue to be my service representative for life! service representative for life! More

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Service at Jim Hudson Lexus is always fast, courteous and done correctly the first time. done correctly the first time. More

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The staff as a whole in tje servive department always conduct them selves in a professional and caring manner Sam and Vince i give a shot out to..They went above and beyond to insure.that i was satisifi conduct them selves in a professional and caring manner Sam and Vince i give a shot out to..They went above and beyond to insure.that i was satisified with my service. More

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Was very satisfied with the service I received. The service representative was professional from beginning to end. The service representative was professional from beginning to end. More

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