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Sam Waddell
Sam Waddell at Honda of Kenosha

Sam Waddell | Page 44

Service Advisor

Honda of Kenosha

12180 77th Street
Bristol, WI 53104

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4.8
675 Reviews

I HAVE AN ARRAY OF SPECIAL SKILLS I HAVE LEARNED OVER A LIFETIME OF WORKING SERVICE. I CAN SAY THE ALPHABET BACKWARDS & TIE MY SHOES IN THE DARK.

Dealership Experience

6 yrs, 1 mo

4.8

675 Reviews

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675 Reviews of Sam Waddell

December 11, 2022

Dealership Rating
Employee Rating

Car was 10000 over warranty , experienced major engine failure, They, and Honda of America, offered no help. More

by gary96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 15, 2022

Honda of Kenosha responded

Gary, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 02, 2022

Dealership Rating
Employee Rating

Great service. Customer and service oriented. Very helpful and doesn't try to overcharge and provides helpful feedback. More

by Kyujin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Techs are awesome here

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Dec 04, 2022

Honda of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

November 21, 2022

Dealership Rating
Employee Rating

Great place to take your car for service. Friendly staff, good work, reasonable prices and wonderful service rep. More

by DLW1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2022

Honda of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 19, 2022

Dealership Rating
Employee Rating

He was told me everything that my car needed to be serviced in the future, even down to what exact time when it need to be serviced. More

by ERICBAYLORX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 20, 2022

Honda of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Eric, for choosing Honda of Kenosha!

November 19, 2022

Dealership Rating
Employee Rating

Knowlegdeable and friendly staff. Ive purchased 4 vechicles from here and its become like a family More

by RcgnzALdy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Rohrssen, Karmala Sutton, Joe Valente, Rodney Porter, Martin Silva , Marc Bardi, JEREMIAH ROSE, Gina Ruiz

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Nov 20, 2022

Honda of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 09, 2022

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Employee Rating

They removed shield from under car when doing oil change and didn’t return it, I didn’t notice until home, More

by n.escalera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 12, 2022

Honda of Kenosha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 08, 2022

Dealership Rating
Employee Rating

I have been with Honda of Kenosha for almost 10 years, they are the best. More

by CarrieR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 09, 2022

Honda of Kenosha responded

Carrie, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 01, 2022

Dealership Rating
Employee Rating

Always very happy with the service and results that we receive, everyone is always helpful and polite. Thank-you More

by s.collova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd Rohrssen

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Nov 02, 2022

Honda of Kenosha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 28, 2022

Dealership Rating
Employee Rating

I love coming here. Everyone is always so nice and helpful. I pass another Honda dealership and make the extra trip to come to Honda of Kenosha. Bought my last two cars More

by jessicarunge88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
Oct 30, 2022

Honda of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else.

October 14, 2022

Dealership Rating
Employee Rating

Deceptive maintenance recommendations. Recommended service not even applicable to my vehicle. Someone who did not know their vehicle could have authorized unneeded repairs. More

by wds1957
Recommend Dealer
No
Report | Print
Oct 19, 2022

Honda of Kenosha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

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