Sam Weisman | Page 30

Quick professional and helpful. Explained I needed a few things done and didn't have time. I took the car to Jacksonville and hated the experience. So even though it's farther to go Explained I needed a few things done and didn't have time. I took the car to Jacksonville and hated the experience. So even though it's farther to go to Wilmington that is where I will go from now on. More

by malonem1234 Verified Customer Verified Customer

Report | Print

Excellent top notch best of the best service treated with respect and complete transparency thank you respect and complete transparency thank you More

by camoroyce123 Verified Customer Verified Customer

Report | Print

I took in my 2022 Kia Sorento back in April with a stalling issue. I was told if the check engine light wasn’t on (which it wasn’t) there wasn’t much that could be done for me. They still checked my c stalling issue. I was told if the check engine light wasn’t on (which it wasn’t) there wasn’t much that could be done for me. They still checked my car out and told me nothing was wrong. Fast forward to June and the issues continues. I call again and explain the issue is still happening, this time they ask for video proof (meanwhile all they had to do was actually drive the car) After waiting another week for an appointment the car finally goes in and the mechanic determines it is a bad transmission. At this point I am 47 miles OVER the factory warranty and have a trip schedule in just days. To say I was frustrated was an understatement. To make matters worse the service guy helping me - Gary - was extremely rude and flustered when he called to tell me this. He also offered no additional help or information about a loaner car. When I got to the dealership to speak to him and retrieve stuff out of my car he was still rude and flustered. I am an extremely patient person when it comes to service people and stood quietly until he could help, which he didn’t. Another service rep came to help and when we walked over to their desk Gary began shouting the information I was waiting on across the room. I would say maybe Gary was having a bad day when I stopped in, but the phone communication after my car was in the shop continued with me feeling like I was the burden for calling for updates. He also made me feel like once my car was done I had to immediately return my rental back. I was on vacation at this point and had expressed that to him several times before I left and before work was started on my car. The feeling of potentially having to pay for a rental car while on vacation was stressful. Overall a very different experience at Kia than other dealerships I have been with in the past. More

by ASHLEY.WOODBECK Verified Customer Verified Customer

Report | Print

Dealerships always clean and tidy. Customer service is always great no complaints in that department. Customer service is always great no complaints in that department. More

by HDF41204 Verified Customer Verified Customer

Report | Print

Great dealership work was completed on time and correct. Sam was a very knowledgeable and helpful person. Sam was a very knowledgeable and helpful person. More

by JE28411 Verified Customer Verified Customer

Report | Print

The service center employees are always so friendly and helpful. I had a wonderful experience! helpful. I had a wonderful experience! More

by KKELLY810 Verified Customer Verified Customer

Report | Print

Took my Sportage in for a recall. They were very efficient and had me out in no time. Even washed it for me They were very efficient and had me out in no time. Even washed it for me More

by DENIGIRL2007 Verified Customer Verified Customer

Report | Print

Service was great. I am very pleased with scheduling availability. Everyone is super nice. The only complaint I have is- I have paid for vacuuming three times and two t I am very pleased with scheduling availability. Everyone is super nice. The only complaint I have is- I have paid for vacuuming three times and two times- it was not vacuumed and I had to wait additional time for it to be vacuumed. More

by mradcl2000 Verified Customer Verified Customer

Report | Print

Great service and good communication. Timely and effective . I will go back again for service Timely and effective . I will go back again for service More

by brittanywest10 Verified Customer Verified Customer

Report | Print

We are grateful for the service that was provided on such short notice as we were from out of town. short notice as we were from out of town. More

by PAULDSCHRIK Verified Customer Verified Customer

Report | Print