Sam Williams | Page 50

The dealership has been very nice and helpful. However, this is my second time bringing my car to the shop for the same issue. My lower infotainment screen was pushing its own buttons. 6 days afte However, this is my second time bringing my car to the shop for the same issue. My lower infotainment screen was pushing its own buttons. 6 days after purchasing the 2024 Outback, I started experiencing the issue. Upon the initial startup of the day, it would push its own buttons - change the vent selection, cut the air on/off, cut A/c on/off. When driving during this issue, it would quickly bounce around random selections - multiples per second. I reached out to Kevin within the dealership, with videos to show the first times it happened. He advised reached out to Service and showed them. When I took it into service, I showed my own video of what happened. The technician didn't "experience" the issue when they had it for the appointment, but they did a system update that may fix the issue. The issue stopped for 4 days. This was the second trip back for the same issue. I've had a Subaru rental for 6 days. I left my car for the technician to experience, because I didn't want to bring the car back home until it was fixed. After a couple days of the technician not experiencing the issue again, I was able to send a link of my video of the issue to Service (Mike.) The video was over a minute long and when he showed the technician, he said the screen would need to be changed. Thankfully, it was delivered overnight and could be fixed the next day. So although I'm very pleased with the dealership itself, it stinks that it's been over a month to get this fixed. More

by HEATHERMATUSEVICH Verified Customer Verified Customer

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The repair was detailed for me in a written format that was easy to understand...much appreciated. Teh service agents were courteous and respectful. was easy to understand...much appreciated. Teh service agents were courteous and respectful. More

by DENGLAND03 Verified Customer Verified Customer

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Service was completed in a timely manner and the staff was great. Told me everything was good and did not need any additional service at this time. was great. Told me everything was good and did not need any additional service at this time. More

by JSB71647 Verified Customer Verified Customer

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Awesome team and excellent service ! !!!! I am very very impressed Will buy my next car there too !!!! I am very very impressed Will buy my next car there too More

by linham1717 Verified Customer Verified Customer

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Very professional, listens well and passes info on to Greg Jennings, relays all Greg’s findings to me. Enjoy working with him. Greg Jennings, relays all Greg’s findings to me. Enjoy working with him. More

by SMLAMBERT47 Verified Customer Verified Customer

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The staff at Southern Team is always helpful and communicative. I appreciate how they were able to accommodate my needs late on a Friday. communicative. I appreciate how they were able to accommodate my needs late on a Friday. More

by LCOSTA1 Verified Customer Verified Customer

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Great service; very friendly representives. The waiting area was comfortable with a great coffee machine 😀 The waiting area was comfortable with a great coffee machine 😀 More

by Roanoke2001 Verified Customer Verified Customer

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Everyone is awesome at this dealership , from buying to all the services they offer. I will buy another car in the future. all the services they offer. I will buy another car in the future. More

by smdupont65 Verified Customer Verified Customer

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Everyone was . very friendly . Service was excellent. I always tell everyone about Subaru . Been with them for many years. very friendly . Service was excellent. I always tell everyone about Subaru . Been with them for many years. More

by DOTTYBROWN98 Verified Customer Verified Customer

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The service is great. The staff are friendly and knowledgeable. Very satisfied with all they do for us!! The staff are friendly and knowledgeable. Very satisfied with all they do for us!! More

by Cletus Verified Customer Verified Customer

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