- Poblano Family
From first contact with internet sales to closing the deal with finance the whole experience was very enjoyable. We got there and Lisa took care of us right away, we knew what we were looking for thanks to Samantha and the car was ready for us to test drive. Lisa worked hard to get us the price we wanted and Anthony helped us even more at the end. Amazing service!
"great experience, with Ryan ,Lisa at Phillips "
Well great experience with the whole Phillips team . Would do it again.Ryan and Lisa understood what we where looking for and where able to get the exact deal I was looking for.
Walked in late on the last day of a 20% incentive. Was notified that another party had walked in before me. I expressed interest in a trade, so they were nice enough to be honest with me about the situation at hand and at least do an appraisal for me. I was patient and then met with Walter who worked with me and was a realist on the situation. Chris was a cool dude and Robert in finance was quick to get me out of the door. He had a neat setup with a projector and electronic signatures on his desk. Samantha was nice enough to keep calling and keep my interest about getting in the door.
This dealership actually worked with me. I went to another with the same interest, and they wouldn't even look at my current vehicle. Thanks Phillips in Frankfort.
"I knew in advance the pricing and car I wanted thru the net"
I did not have to wait to place my order. Employees were quick to respond. The road test, pricing, and features of the car were explained to me as I asked questions. My GM card points were applied toward my purchase too. The Chevrolet Impala has improved over the years and I wanted a new one after having my last new one in 2003. Salesman Joe Luque was my salesman and help me with accessories for my new Impala. Joe followed thru and I was able to pickup the new Impala precisely the day he told me. Thanks Joe. Also appreciated the help getting my two cars back home.
"Superb Service with New & Uses Vehicles"
I gave Phillips Chevrolet 5 stars because they are simply fabulous!!! I just purchased my 3rd vehicle from them! Each experience surpasses the previous one!!! I knew what I wanted when I went & they made sure I got what I wanted! My salesman was Mark Hardman. He was patient & thorough! The manager Sam is just fantastic! He’s a straight shooter and works with you to get you the best deal! I am thrilled to be a loyal customer and fan of Phillips Chevrolet!!!
"Such an Awesome Experience!"
I was Purchasing a new car, I researched online and decided what car I wanted,I was Very apprehensive about going to the dealer due to past experiences. From the first encounter online with Samantha, who answered all my questions by email, and gave me a very nice quote to Paul the salesperson who walked me through the entire sale, I was put at ease. They treat you like you are the only customer in the place! Paul was extremely informative, no high pressure, he was not at all condescending, like I have seen at other dealerships, and Friendly. Paul was excellent at putting together the features I wanted and some add-ons, the price I was quoted,was the price I got for the exact car I wanted, They gave me a very good price on my trade-in also! Everything was very high tech,a little intimidating for me, But Paul walked me through all the features(very patiently). I can't say enough good things about Paul, He is Awesome! All the staff there were so nice,the place is neat & clean and very welcoming! I worked also with Ryan in finance. Excellent service! Very Friendly! He knows his stuff! I had a short encounter with Dan C who set up my appointment for getting my auto start, He also was a pleasure to work with. The time I spent there wasn't long and the Team works like a well oiled machine! My Mother and I both feel that going to Phillips Chevy was a pleasant surprise and changed my thinking about going to a car dealer! We are extremely Happy with our purchase and the entire experience! Laura S.
My experience started out with a few emails back and forth with Samantha Landeroz very friendly.
I walked in and was greeted by Konrad Chatys he's a very personable young man and easy to get along with…
This was my first time buying vehicle from Phillips and Konrad and the entire Phillips Chevrolet family made my whole experience super easy, thanks everybody!
"IDEAL Car Buying Experience "
- Danny Mason
Pros: Volume Dealer, Sales Consultants and Staff are Personable, Reasonable, Enthusiastic, and well-versed in the business (Knowledgeable)
Cons: Long Wait (understood with this process), Didn't get the car for free (lol)
I am more than pleased to write a review for Phillips Chevy in Frankfort. I would like to highlight Samantha from Internet Sales, GAGE(my Sales Consultant), and Sam from finance. This process was as smooth as I could have hoped. I had an awesome experience from the initial inquiry via the internet, where Samantha walked with me each step of the way to keep me informed of the process, the deals available, and linking me with a knowledgeable Sales Consultant, to an incredible presentation by GAGE.
I will admit that we gave Gage a "run for his money", as previous experiences with "Car Salesmen" have left me a bit jaded. He withstood our barrage of questions with a wealth of knowledge about the process. He did this so well, I truly believe that he had my best interest at heart while finding the vehicle that was right for me in my price range. He went to bat for me with his managers and ensured that I moved along the process as timely as one could. I would recommend this gentleman to each and everyone who wants a genuine, pleasant car-buying experience. He best helped me navigate the process and continued to ensure that I dealt with the right people to end at my desired outcome.
Finally, "money-man" Sam continued this pleasant experience with proper assistance while helping me complete the paperwork. He did not "strong-arm" (lol) me at all. I plan to return to this dealer in the future and expect nothing less than the experience granted on this past weekend. I am not one to write a review for an establishment, ever. Thank you Samantha, Sam, and GAGE for this experience. Please see this as a token of my appreciation.
"Rami is an excellent salesman!"
My husband and I came to Phillips to purchase our third Chevy and could not be more pleased. Rami was so helpful, courteous, professional and an all around genuine person. He was able to help us get exactly what we wanted at our price point. As a third time Phillips customer, I can definitely say we will come back for another Chevy whenever that time comes and will continue to return! Excellent service (Would highly recommend Rami) from every angel & great competitive pricing! Love Phillips! Every employee was professional and very courteous!!
want to give a special thanks to samantha and lisa for making my car buying experience so awesome. So glad to be out of my chevy cobalt and into a brand new vehicle. thanks ladies!