Samantha Masuguchi | Page 15

We had a great service experience from mobile pick up to consistent updates on repair status via phone and text. consistent updates on repair status via phone and text. More

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Friendly knowledgeable staff. They go above and beyond to accommodate their customers and they guarantee their work. My car is running perfectly after extensive work with more tha They go above and beyond to accommodate their customers and they guarantee their work. My car is running perfectly after extensive work with more than fair prices. My resource for car care! More

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This dealership is fantastic, the service is quick and the porters and advisors are very helpful! the porters and advisors are very helpful! More

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Ramphis was very helpful and got my vehicle in and out of service very quick service very quick More

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REVIEW FOR SERVICE ADVISOR — SAMANTHA MASUGUCHI It’s not every day you come across someone in the automotive service world who genuinely redefines what customer care looks like — but that’s exactly what not every day you come across someone in the automotive service world who genuinely redefines what customer care looks like — but that’s exactly what Samantha has done for me. From the very first interaction, Samantha set herself apart with a rare combination of technical knowledge, patience, and emotional intelligence. She consistently goes above and beyond to ensure that my questions are answered thoroughly and that my concerns — no matter how small — are taken seriously. I’ve worked with many Service Advisors across different dealerships and brands over the years, and none have shown the same level of professionalism, follow-through, and human connection that Samantha brings to every visit. What’s especially impressive is that she makes you feel like more than just a name in the system. Whether I’m bringing in my Bronco for routine maintenance or something more nuanced, she treats the experience with care and attentiveness — never rushing, never dismissive, and always making sure I drive away confident and informed. Employees like Samantha don’t just represent a dealership — they elevate it. She is a true asset to the Gosch Ford team, and I would enthusiastically recommend her to anyone looking for a Service Advisor who leads with both heart and expertise. More

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Samantha was great. She was expedient, professional and went above and beyond for me. The best service I've received here. She was expedient, professional and went above and beyond for me. The best service I've received here. More

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People working in the service department are very helpful and they are right on time . and they are right on time . More

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Samantha was amazing. Great communication, very helpful. She made my experience very easy. She's very knowledgeable on how the insurance company works. Great communication, very helpful. She made my experience very easy. She's very knowledgeable on how the insurance company works. More

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The service advisors are great advocates of full inspection and warranty coverage. Thanks to the technicians at Gosch Ford, our household is able to continue driving safely when transmission issues inspection and warranty coverage. Thanks to the technicians at Gosch Ford, our household is able to continue driving safely when transmission issues are addressed effectively. More

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My service advisor Samantha is great, she really helps ease my nerves when I get My truck serviced here. I dont Go anywhere else, because I know With her it’s going to be fixed properly. ease my nerves when I get My truck serviced here. I dont Go anywhere else, because I know With her it’s going to be fixed properly. More

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