Samantha Masuguchi

REVIEW FOR SERVICE ADVISOR — SAMANTHA MASUGUCHI It’s not every day you come across someone in the automotive service world who genuinely redefines what customer care looks like — but that’s exactly what not every day you come across someone in the automotive service world who genuinely redefines what customer care looks like — but that’s exactly what Samantha has done for me. From the very first interaction, Samantha set herself apart with a rare combination of technical knowledge, patience, and emotional intelligence. She consistently goes above and beyond to ensure that my questions are answered thoroughly and that my concerns — no matter how small — are taken seriously. I’ve worked with many Service Advisors across different dealerships and brands over the years, and none have shown the same level of professionalism, follow-through, and human connection that Samantha brings to every visit. What’s especially impressive is that she makes you feel like more than just a name in the system. Whether I’m bringing in my Bronco for routine maintenance or something more nuanced, she treats the experience with care and attentiveness — never rushing, never dismissive, and always making sure I drive away confident and informed. Employees like Samantha don’t just represent a dealership — they elevate it. She is a true asset to the Gosch Ford team, and I would enthusiastically recommend her to anyone looking for a Service Advisor who leads with both heart and expertise. More

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Samantha was great. She was expedient, professional and went above and beyond for me. The best service I've received here. She was expedient, professional and went above and beyond for me. The best service I've received here. More

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The service advisors are great advocates of full inspection and warranty coverage. Thanks to the technicians at Gosch Ford, our household is able to continue driving safely when transmission issues inspection and warranty coverage. Thanks to the technicians at Gosch Ford, our household is able to continue driving safely when transmission issues are addressed effectively. More

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People working in the service department are very helpful and they are right on time . and they are right on time . More

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Samantha was amazing. Great communication, very helpful. She made my experience very easy. She's very knowledgeable on how the insurance company works. Great communication, very helpful. She made my experience very easy. She's very knowledgeable on how the insurance company works. More

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My service advisor Samantha is great, she really helps ease my nerves when I get My truck serviced here. I dont Go anywhere else, because I know With her it’s going to be fixed properly. ease my nerves when I get My truck serviced here. I dont Go anywhere else, because I know With her it’s going to be fixed properly. More

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Raymond is a great service advisor, i appreciate how fast my service is with him! my service is with him! More

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Great customer service I had the pleasure of working with Samantha and she is a sweetheart . with Samantha and she is a sweetheart . More

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Amazing service and pleasure working with Samantha Masuguchi. Communication and professionalism was very much appreciated! Masuguchi. Communication and professionalism was very much appreciated! More

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Samantha is so wonderful and helpful. Kept in touch and let us know exactly whats going at all times! Kept in touch and let us know exactly whats going at all times! More

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