Samantha Masuguchi | Page 30

Great customer service! Taking my vehicle to Ford was such a smooth process from beginning to end. When i pulled in the service drive i was greeted immediately. Samantha was Taking my vehicle to Ford was such a smooth process from beginning to end. When i pulled in the service drive i was greeted immediately. Samantha was my service advisor and she was AMAZING. She was personable, informative, knowledgeable and Extremely professional. Definitely will be recommending her to friends and family :) More

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The staff at Gosch Ford Temecula is awesome! !! I was very happy with my car purchase I will only by my vehicles from this dealership. !! I was very happy with my car purchase I will only by my vehicles from this dealership. More

by Imjschneids Verified Customer Verified Customer

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The team at Gosch Ford is great! I had a factory mishap while driving off the lot in my brand new Lariat and they were efficient at fixing the issue. Made me a priority and had me ba I had a factory mishap while driving off the lot in my brand new Lariat and they were efficient at fixing the issue. Made me a priority and had me back in my truck the very next day! More

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This place is awesome! ! Service department rocks!! Everyone is friendly and professional. I recommend them to everyone!!!! ! Service department rocks!! Everyone is friendly and professional. I recommend them to everyone!!!! More

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Samantha in service is awesome. Always calls back and always willing to help. Truck was ready as promised and less than the estimate. Always calls back and always willing to help. Truck was ready as promised and less than the estimate. More

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Samantha Masuguchi is fantastic! With phone apps and QR codes for everything from Dr. visits to ordering dinner it's no surprise old school customer service is no longer a priority f With phone apps and QR codes for everything from Dr. visits to ordering dinner it's no surprise old school customer service is no longer a priority for many companies. I was stoked to have been paired with Samantha during my last visit to Gosh Ford. Car problems can be stressful (one notch below having to go to the DMV). Samantha's ability to be proactive and communicate openly was refreshing. She is a real outlier and a true asset to the Gosch Ford team. More

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Had an extensive engine warranty repair done. I was pretty apprehensive to have the dealer tear our engine apart to replace this water pump. Kenn communicated very well to us, and even though th I was pretty apprehensive to have the dealer tear our engine apart to replace this water pump. Kenn communicated very well to us, and even though the repair took longer than expected, everything was handled well. Samantha was always quick to help if Kenn was away from his desk. Engine bay was pretty clean afterward, looks like good care taken. I would recommend being a bit more careful of black cars and draping pads over the fender; I have some new scratches that'll I'll have to buff out. But overall, a great experience. More

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Samantha Masuguchi has excellent customer service every time we visit this dealership. We always make sure to ask for her when we bring our car in. time we visit this dealership. We always make sure to ask for her when we bring our car in. More

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Chris has always taken care of us, answers all of our questions and really goes the extra mile for his customers. We appreciate it questions and really goes the extra mile for his customers. We appreciate it More

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My adviserKenn Olson is the best treat’s me like family. The best service dept ever. The best service dept ever. More

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