Samantha Trepczyk
Samantha Trepczyk at Russ Darrow Honda

Samantha Trepczyk

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.3
15 Reviews
4.3

15 Reviews

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15 Reviews of Samantha Trepczyk

July 16, 2025

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The service I receive is always top notch! Thank you for being great at what you do More

by KJACK8208
Service Price Transparency
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Recommend Dealer
Yes
Jul 16, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

July 08, 2025

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Mel keeps you updated as your car receives service. She is smart, honest, & thoughtful. She contacted corporate office about a failed recall and did her best to make it all right. She works hard and i More

by JANNALEENURSE
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Recommend Dealer
Yes

Other Employees Tagged: Gerald Johnson

Jul 08, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

June 29, 2025

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She was great and informed me of my needs without being to pushy. Very professional I would recommend her More

by DARYLROB37
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Recommend Dealer
Yes
Jun 29, 2025

Russ Darrow Honda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Honda, we look forward to having you as a valued customer for many years to come! George Matthews george.matthews@russdarrow.com

June 27, 2025

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Over charging for something I’m supposed to be paying one price and got charged double More

by tamika_criss4
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Recommend Dealer
No

Other Employees Tagged: Adriana Perez, Yazen Saleh

Jul 02, 2025

Russ Darrow Honda responded

Thank you for your review, Tamika. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. George Matthews george.matthews@russdarrow.com

June 26, 2025

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Great customer service and I didn’t have to wait long for them to do my car More

by ARLENECURRY33
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Recommend Dealer
Yes
Jun 26, 2025

Russ Darrow Honda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

May 08, 2025

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Samantha was very professional in her explanation of my warranty information and her timings of wait time More

by Mynewhrv
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Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski

May 08, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

April 21, 2025

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Didn’t like the way she got upset when I wouldn’t purchase extra things More

by vivi123anna123
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Recommend Dealer
Yes
Apr 21, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

April 18, 2025

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Service was great, will return in the future for vehicle maintenance, staff was easy to work with and very professional More

by schneiderbrad
Service Price Transparency
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Recommend Dealer
Yes
Apr 18, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

April 15, 2025

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Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow. More

by ROSETRIPOLI123
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Recommend Dealer
Yes
Apr 15, 2025

Russ Darrow Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. George Matthews george.matthews@russdarrow.com

April 02, 2025

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Employee Rating

Samantha was awesome in reaching out and explaining things. She makes up for a previous bad experience years ago with the service department. That experience is the reason for 3 stars for Russ Darrow More

by DIWOJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 06, 2025

Russ Darrow Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

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