Samantha Trepczyk

I love the video that you send so we can know what was done thanks! done thanks! More

by COBBSREGINA Verified Customer Verified Customer

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My visits to Russ Darrow Honda are always pleasant and worry free. The staff is professional courteous and knowledgeable. The service department does excellent work and is top notch. None better. worry free. The staff is professional courteous and knowledgeable. The service department does excellent work and is top notch. None better. More

by EGANAUDIO Verified Customer Verified Customer

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Samantha was great to work with. She was very friendly and professional. Her communication was excellent and she was always willing to answer questions. She was very friendly and professional. Her communication was excellent and she was always willing to answer questions. More

by Chooks1965 Verified Customer Verified Customer

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The staff are always very helpful and courteous. I trust Russ Darrow. I am a long time and continuing customer. I trust Russ Darrow. I am a long time and continuing customer. More

by CMCCARTHY30 Verified Customer Verified Customer

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Pricing for maintenance is price gouging. Rotate tire $63.71 Change air filter $65.24 + tax. This was all done under the guise of a free oil change. You gouged my bill with usurious charges Rotate tire $63.71 Change air filter $65.24 + tax. This was all done under the guise of a free oil change. You gouged my bill with usurious charges to recover your oil change cost. Like the old adage there is not a free lunch well at Russ Darrow the adage is no such thing as a free oil change. I will never take my car back to Darrow for service. I still have one free oil change, but I can't afford their free oil changes. Samantha in service was nice and helpful, not mad at her, just think the dealership is not honest about their fees. Oh I forgot to add their automated scheduling process made me put in all this information, but they never transferred it to the service department. When I arrived we had to add all the information again. Also their AI system is now hounding me for a service I said I would defer to my next oil change. 96% of my miles are expressway 70 MPH. I don't wear out brakes or other disposable parts. My saying I'll do it at 40,000 miles instead of 30,000 is logical. Something AI doesn't have yet, Logic. More

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Samantha always do me right with perfect customer service! She’s honest and on point with all the information I need! I never have to worry when I visit Russ Darrow and I see that smiling face! 5 Sta service! She’s honest and on point with all the information I need! I never have to worry when I visit Russ Darrow and I see that smiling face! 5 Star service! More

by DANXXDESIGNS20 Verified Customer Verified Customer

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My Honda had a factory recall issue which Russ Dartow fixed, and when there was a slight issue with the follow up the excellent service exceeded my expectation! I’m going to start having my oil changes d fixed, and when there was a slight issue with the follow up the excellent service exceeded my expectation! I’m going to start having my oil changes done at the dealership instead of the big box competitor. More

by DWTNLBROWN Verified Customer Verified Customer

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Thorough, fast and friendly. Samantha and the Russ Darrow Honda team are very professional. Recommend this dealership to anyone with a Honda! Samantha and the Russ Darrow Honda team are very professional. Recommend this dealership to anyone with a Honda! More

by vflores Verified Customer Verified Customer

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Samantha is an excellent advisor as was Mike in explaining and repairing the extensive service explaining and repairing the extensive service More

by JTNORFOLK2 Verified Customer Verified Customer

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Love the online scheduling. Employees are always polite and courteous. Work completed is done well and timely. Employees are always polite and courteous. Work completed is done well and timely. More

by Van Zoom Verified Customer Verified Customer

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