Sami Boustani | Page 17

I've used the service dept for years and have always had exceptional service. This time working with sales, Tim Reischauer was great. He helped me find the exact car I wanted and worked with me to get the exceptional service. This time working with sales, Tim Reischauer was great. He helped me find the exact car I wanted and worked with me to get the best deal on my trade in. Bernett and Steve were patient and helpful in explaining all the financing options. More

by BLAKESTUART Verified Customer Verified Customer

Print

Sami was great. He listened to the problem and was able to explain what I told him in a way that helped the mechanic to find the problem and fix it. He listened to the problem and was able to explain what I told him in a way that helped the mechanic to find the problem and fix it. More

by MADRBURCH Verified Customer Verified Customer

Print

Sami is very helpful and courtesy. The service time is punctuated! the given information is clear and understandable. The service time is punctuated! the given information is clear and understandable. More

by HAKKILA Verified Customer Verified Customer

Print

Justin Gibbs was very helpful and super nice! Staff is friendly, honest, and helpful. Best service department. Staff is friendly, honest, and helpful. Best service department. More

by Joshua Kauffman Verified Customer Verified Customer

Print

Sami and Matt are the two best people I've ever dealt with at a dealership in my entire life. with at a dealership in my entire life. More

by EPHATCHFTW Verified Customer Verified Customer

Print

service was great Mr, Rockett was very nice and helpfull. would dedinatly refur Shottenkirk to friends and neighbors. would dedinatly refur Shottenkirk to friends and neighbors. More

by CINDYSPRUILL25 Verified Customer Verified Customer

Print

On time. Cost as quoted. Clean dealership with a wonderful waiting area. Very friendly staff. Cost as quoted. Clean dealership with a wonderful waiting area. Very friendly staff. More

by VICTORCAMPBELL1 Verified Customer Verified Customer

Print

I purchased a 2017 Honda Pilot for $22,000 on 9/16. On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it woul On the way home, the Emissions System Problem light came on. I messaged a picture of this to the salesperson the next day and he assured me it would be fixed under warranty. We live over an hour away so we scheduled an appointment for 9/28 because of our work schedules. During our visit, they replaced the fuel injectors, and told me that that would fix the problem. Eight days later, the light came back on again. I took it back to the service department, expecting them to fix the issue under warranty, but instead, I was told less than 30 minutes that the front catalyst was bad and that it was not covered under the warranty we had purchased. They wanted to charge me over $1600 to repair the front catalyst. Either the service department is incompetent, or they intentionally tried to deceive me while I could still return the vehicle by putting a Band-Aid on the problem when they replaced the fuel injectors. Had I known that the vehicle needed almost $2000 in repairs we would not have purchased the vehicle for $22,000! There is no way that the dealership did not know that this was a problem before we purchased the vehicle as the light turned on literally on our drive home. This is the most expensive vehicle purchase we have ever made and I cannot believe that Shottenkirk Honda will not stand behind the product they sold me. There is no way I would ever recommend this dealership to anyone again. This is a very poor and deceptive business practice. More

Print

Everyone was nice and easy to talk to and deal with. The work was done in a quick and efficient manner. The work was done in a quick and efficient manner. More

by COTTONHOME2018 Verified Customer Verified Customer

Print

Great customer service. And service was very quick. Was there for less than two hours And service was very quick. Was there for less than two hours More

by SMITHPATIECE Verified Customer Verified Customer

Print