"I am thoroughly impressed with how well I was taken care..."
I am thoroughly impressed with how well I was taken care of when I traded in my 2013 Veloster for a 2020 Santa Fe. I didn't realize that a Santa Fe was what I would drive off the lot with that day, my plan was to trade in my beloved Veloster for a vehicle that can take my family on outdoor adventures that my previous vehicle could not. Mission accomplished, this Santa Fe is going to take us on many adventures! Folsom Lake Hyundai is always a pleasure to work with, I absolutely love the staff. The team is nothing but good people!
"The Kia I purchased from Folsom Lake Hyundai was exactly..."
The Kia I purchased from Folsom Lake Hyundai was exactly what I needed. Langston was extremely helpful and kind and I would refer him to any of my friends or family interested in buying a new (or used) vehicle.
"Langston was a very effective salesman! He was clearly..."
Langston was a very effective salesman! He was clearly knowledgeable about the car I was in to look for. A very personable guy who is eager to answer any questions and treat customers with respect. All of the fine people worked with us to get a price in our range. I really felt valued at Folsom Lake Hyundai! Thanks for the good car buying experience.
"A great team of salesman. Shon greeted me upon arrival,..."
A great team of salesman. Shon greeted me upon arrival, asked what I was looking for and was pretty straight forward through the sales process.
"Customer service was amazing. We will be back next time..."
Customer service was amazing. We will be back next time we are in the market for another car. Our experience was very pleasant. There was no pressure. Every thing was smooth.
"Amazing service. It was great. Really enjoyed my time..."
- Danika Reyes
Amazing service. It was great. Really enjoyed my time there. Zee was so nice and so patient. He was a great guy. Good job guys
"jamal was exceptional! by far one of the best salesman..."
jamal was exceptional! by far one of the best salesman ive ever come across. He was very organized and patient which i loved, great service!
"Amazing! Great service, great deals and everyone I was..."
Amazing! Great service, great deals and everyone I was involved with was helpful, kind, treated me with respect despite my age (fairly young and every dealer I went to treated me poorly and not seriously) and they really listened to my needs. Definitely recommend.
Other Employees Tagged:
"The salesperson, Sheetal Osterhoudt, was helpful. She..."
The salesperson, Sheetal Osterhoudt, was helpful. She didn’t force me to buy anything I didn’t want. I bought my Santa Fe back in October 2018.
Other Employees Tagged:
, Sheetal Osterhoudt
"Great Sale staff! Horrid sales Managers"
Rachael is a super sales person! She is courteous, professional, and learned about the products she represents. Purchasing is another story. The sales people are not directly involved.
Instead of this being a simple straight forward process, the store uses a closer and a sales 'approver' to make the deal. They are high pressure and unprofessional. They exercise the wear you down business model. They actually rescinded an offer THEY made to me. I left the store and was so unhappy with the run-around, I wrote a email lodging my displeasure at the lack of decorum and professionalism. Within 1 minute I was called and they said they would do a deal, BUT, was not what I proposed/wanted. Sales team is great. If you can handle the unprofessional angst of the folks who execute the sale consider this store. Else, go elsewhere. Why should a buyer have the tolerate this? Never have I ever had to deal with this non sense at any other dealership. I did buy the car. The detail was poor. After several attempts to get the delivery correct, I still had to take the car and remove stickers at my home and complete other details I should not have had to do.