Sandy Leamon

Capital Toyota, Inc. responded

Thank you for sharing your feelings with us. We never want any of our guests to feel unheard or discouraged from leaving an honest review. Your experience and feedback are very important to us, and we’d love the chance to better understand what happened so we can make it right. Please reach out to us directly at 423-892-0661 so we can listen and work toward a resolution.

Capital Toyota, Inc. responded

Thank you for your honest feedback. We’re glad to hear you appreciate our friendly staff and quality service. We also understand how important pricing is, especially on labor charges, and we strive to offer competitive rates while providing the best care for your vehicle. Please know we have many service coupons available on our website at capitaltoyota.com that can help make your next visit more affordable. We’d love the opportunity to serve you again and provide the excellent experience you deserve. Thank you for choosing Capital Toyota—we’re here whenever you need us!

Capital Toyota, Inc. responded

Brenda, thank you so much for your trust and kind words! We’re honored to be your go-to for service and proud that our team consistently provides kind, prompt, and top-notch care for your vehicle. We look forward to serving you for many miles to come!

Capital Toyota, Inc. responded

Thank you for sharing your feedback. We understand how important it is to feel confident with your purchase, especially when it comes to tires and alignment. Please reach out directly to Gwen or our Service Manager at your convenience—we’d love the opportunity to work with you and make sure your vehicle is perfectly aligned and cared for. Your satisfaction is very important to us!

Capital Toyota, Inc. responded

Hi Sam, Thank you so much for your wonderful feedback! We’re thrilled to hear that Richard and our service team provided such personalized and efficient care. Knowing that Richard remembers you by name and gets you in and out quickly is exactly the kind of experience we aim to deliver every time. We’ll be sure to share your kind words with Richard and the mechanics — they’ll be so encouraged to hear how much you appreciate their hard work! Thanks again for choosing Capital Toyota. We look forward to serving you and your 4Runner for many miles to come!

Capital Toyota, Inc. responded

Thank you so much for your kind words and for taking the time to share your experience with us! It was truly our honor to be of service to you during your travels. At Capital Toyota, we believe in treating every guest like family—whether you're from Chattanooga or just passing through. We're so glad we could give you peace of mind and get you safely back on the road to Florida! Your words of encouragement mean the world to our team. And hey, if you ever do need a vehicle in the future, we’d be absolutely delighted to welcome you back. Until then, safe travels and warm wishes from all of us here in Chattanooga!

Capital Toyota, Inc. responded

Thank you so much for your kind words and continued trust! 🙏 It means the world to us to know you feel in good hands every time you visit. Providing professional, courteous care is at the heart of everything we do—and it’s guests like you who make it all worthwhile. We truly appreciate you being part of the Capital Toyota family and look forward to serving you for many years to come!

Capital Toyota, Inc. responded

Hi Ducks, Thank you for the kind words! We’re so glad to hear that our team took great care of you and got your service done quickly—music to our ears! And thank you for the honest feedback about the waiting area. We always want your time with us to feel as comfortable and welcoming as possible, and you're absolutely right—better snacks and a fresh cup of coffee can go a long way. We’ll be looking into how we can step up our snack game and make the lounge experience even better. We appreciate you, Ducks, and look forward to seeing you next time!

Capital Toyota, Inc. responded

Thank you so much for your kind feedback! We’re thrilled to hear that our team was polite and kept you informed throughout the process. Providing timely service and clear communication is something we take pride in, and it’s great to know we met your expectations. If there’s anything else we can do for you in the future, don’t hesitate to reach out. We’re always here to help!

Capital Toyota, Inc. responded

Thank you for your feedback. We truly value your business and are sorry to hear about your experience. Our goal is always to provide exceptional service, and we’d love the opportunity to make things right. Please reach out to our Service Manager at your earliest convenience so we can address your concerns. We look forward to speaking with you and finding a resolution 423-892-0661