Sasha Solá | Page 3

Excellent service with courteous staff and a relaxing, welcoming waiting area. Everyone loves house hunters and popcorn. Coffee and bottled water to boot. welcoming waiting area. Everyone loves house hunters and popcorn. Coffee and bottled water to boot. More

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First service today and everything went well, oil change, rotation and multi point inspection. Sasha the advisor was a pleasure to deal with. Text messages kept me updated and the tech JC sent a video of rotation and multi point inspection. Sasha the advisor was a pleasure to deal with. Text messages kept me updated and the tech JC sent a video of the car in the shop keeping me informed. So far. So good. More

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Excellent work by Mr. Delbin, his customer service is very good, he explains the entire operation process completely. Delbin, his customer service is very good, he explains the entire operation process completely. More

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She was very helpful and knowledgeable about the cars I was looking at. I never felt any pressure only a willingness to help. was looking at. I never felt any pressure only a willingness to help. More

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Jose was super helpful and he clearly communicated what steps they will be taking to to take care of my car. He explains everything and he answered all of my questions regarding the service and the costs. steps they will be taking to to take care of my car. He explains everything and he answered all of my questions regarding the service and the costs. More

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I went in for an oil change and that was it. I decided to get an appraisal and Patricia was presented to me. Not needing a new car, I asked her to show me the available options. I was impressed I decided to get an appraisal and Patricia was presented to me. Not needing a new car, I asked her to show me the available options. I was impressed by her knowledge on the various vehicles. After careful thought and not being pressured to buy anything, it was Kara's help that helped me make the decision to buy something new. I highly recommend her. More

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Sasha was very friendly, helpful and overall great customer service. I very much appreciate everyone and all of the support. customer service. I very much appreciate everyone and all of the support. More

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I wanted to share my disappointment with my recent attempt at using the Sport Mazda South service department. I brought my car in (August 15, 2023) for an oil change and to have the AC drain line cle attempt at using the Sport Mazda South service department. I brought my car in (August 15, 2023) for an oil change and to have the AC drain line cleared. While speaking with the service advisor I was told that they needed to charge me a diagnostic fee of $165 and then it would be another $175 to actually clear the line, so it was probably going to be over $300 for the service which probably would have taken all of 30 minutes. I did manage to get the advisor to agree to not perform the diagnostic as you guys had cleared the line for me earlier this year and I was sure that was the issue, but she said it was still going to be about $175 again for a service which probably would have taken all of 30 minutes. What is really frustrating is she didn't seem to care whether I had the work done or not, didn't bother to see if there was anything she could do to get the price down. We bought the CX9 from you guys (before you moved) and have always tried to bring it to you for service. Unfortunately, this wasn't my first negative experience with this service department, but it will be my last. For reference I dropped my CX9 off at a local mechanic and he was able to clean and clear the ac drain line and sunroof drain lines for $110. More

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The service department was absolutely amazing. The staff’s customer service was outstanding. The mechanic explained everything in detail through video which I loved. My car was in and out in about The staff’s customer service was outstanding. The mechanic explained everything in detail through video which I loved. My car was in and out in about 3 hours. Great experience. More

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Sasha did a great job of taking care of my first service on my 2023 CX5. on my 2023 CX5. More

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