Scott Kelly | Page 21

Scott handled my service appt expertly and my truck was ready for pickup EARLIER than promised. Great job Scott! ready for pickup EARLIER than promised. Great job Scott! More

by HBH3 Verified Customer Verified Customer

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Scott went out of his way to make sure I had what I needed to get back on the road safely. Thank you Scott! needed to get back on the road safely. Thank you Scott! More

by Edeola1979 Verified Customer Verified Customer

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Consistently over promise and under deliver, despite the service manager constantly reminding the service advisors to do the opposite. service manager constantly reminding the service advisors to do the opposite. More

by allamericanscape Verified Customer Verified Customer

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For it being so busy they were able to get us in and out in great time. in great time. More

by otchome Verified Customer Verified Customer

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Another GREAT experience with Palm Chevrolet! Scott and the service crew take care of all my concerns in a timely manner! Plenty of snacks and drinks available in the waiting room! Scott and the service crew take care of all my concerns in a timely manner! Plenty of snacks and drinks available in the waiting room! More

by ANNA BANANA Verified Customer Verified Customer

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Went in for an oil change that is covered under my Service Plan. Going to take 1.5 hours, says my Service Writer. OK, will wait. He comes out after about about 40 minutes and states that a Helix inser Service Plan. Going to take 1.5 hours, says my Service Writer. OK, will wait. He comes out after about about 40 minutes and states that a Helix insert has come out of the oil plug treads and the previous location that changed the oil stripped out the plug. His solution is to replace the oil pan for a total of $1818.37. And he suggested that I call the location that performed that last oil change to see if they will cover the repair. Long story shorter, Palm Chevrolet was the last location. I ask what is going to happen next, he states that the repair will commence, and it will take 4 hours to complete. I leave to try and donate blood at One Blood. Get a text about 30 minutes later: car is ready. ??? I call, leave msg. He calls back, they "repaired my vehicle by putting a larger plug into the car, and the $34 dollars that it costs will be covered by the Dealer. Try to talk to the Service Manager, he is too busy to talk, but the message to me is that they will replace the Oil pan if I pay the cost of the parts ($351). The Service Writer is only the messenger, so this is NOT on him. But the Service Manager position (Ollie was filling in) did not respond appropriately to the situation that was caused by their technician apparently damaging car, did an unapproved repair by inserting a Helix, and then putting it on the owner to cover the cost of the parts to do the repair as it should have been done in the first place. I will be looking for another location to perform my oil changes, and this location will DAMAGE your vehicle and not tell you, then let you pay for the repair. More

by STEELWHEELS99 Verified Customer Verified Customer

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Good service. Appreciate friendly people and interested in my problems. Good location easy o get to. Appreciate friendly people and interested in my problems. Good location easy o get to. More

by judgesidh Verified Customer Verified Customer

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Scott Kelly continues to amaze me with his expertise, professionalism, advice and understanding. He has been my service advisor for a while now and will continue to be!! The service I received to my ve professionalism, advice and understanding. He has been my service advisor for a while now and will continue to be!! The service I received to my vehicle was outstanding, I felt the difference as soon as I started driving. Thank you Palm!!! More

by calverleykathryn Verified Customer Verified Customer

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I gave a 2 star review go Scott because he wasn't the one taking care of me, he checked me out only and the keys had been on his counter for 30 mins. But I would go back no problem. taking care of me, he checked me out only and the keys had been on his counter for 30 mins. But I would go back no problem. More

by yolma30 Verified Customer Verified Customer

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Wry professionals, caring, honest. If I ever buy another vehicle it will be from Palm Chevrolet. John and David treated me with courtesy and respect. Salesman was not pushy. Took m If I ever buy another vehicle it will be from Palm Chevrolet. John and David treated me with courtesy and respect. Salesman was not pushy. Took my car for a factory recall. There was no hassle. Everything was resolved within time frame given to me. I am very happy with this dealer. Never meet a dealer to meet all these qualities and that will keep me coming back. Thank you guys!! Keep up you uniqueness. More

by MYNGUCOLO Verified Customer Verified Customer

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