Scott Mertz | Page 11

Great personal service We went to the dealership in September, greeted promptly and courteously, and then met with Scott our sales rep. After telling him what we were intere We went to the dealership in September, greeted promptly and courteously, and then met with Scott our sales rep. After telling him what we were interested in, he brought us to test drive a vehicle. We ordered our car that same day. When the car came in, he again went through the options on our car, handled the paperwork efficiently, and introduced us to George who spent quite a bit of time with us in the car going over how everything operated. we were very pleased with our experience at W&L Subaru and will definitely recommend them. More

by lbstevens125 Verified Customer Verified Customer

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Would never go anywhere else. I just purchased my 7th Subaru at W&L. The whole process was pleasant and professional. Their new showroom is beautiful and the staff is both friendly I just purchased my 7th Subaru at W&L. The whole process was pleasant and professional. Their new showroom is beautiful and the staff is both friendly and professional. Shortly after we purchased the Subaru we were in the market for a used car for my husband and went right back to W&L. Two cars in 3 months... I think that says it all. More

by Jean Verified Customer Verified Customer

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Great Service I searched on line various dealerships inventory and pricing. W & L Subaru had the best of both. It was a little over an hours drive but well worth I searched on line various dealerships inventory and pricing. W & L Subaru had the best of both. It was a little over an hours drive but well worth it in the best weather, but of course this was our first big snowfall of 2018. I like the Subaru because of their high safety rating in accidents. I had an Outback for almost 7 years and totalled it the week before. The first person we met was George who goes over your vehicles at delivery with you. George was very friendly and told us he was not a salesman that he would get someone for us. Scott came to help us and we talked about the Outback and Impreza. After talking with Scott we decided to look at the Impreza which I had concerns since it was a small car, but Scott and another salesman reassured me that all SUbarus are very safe vehicles. Scott cleared the snow from the car and brought it around for us to look at and drive. We decided on the Impreza which we picked up over the weekend. When we picked the vehicle up George went over everything with us and asked if we had questions. We were told to call or email either Scott or George if we have any questions. The dealership building looks new. They had a lounge where they had coffee, tea, water, juices, snacks and tv available to everyone. Even had a nice play area for children. I would recommend them to anyone, in fact I have already. Nice job guys. More

by p18satt Verified Customer Verified Customer

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Least stressful car buying experience ever Salesperson very easy to talk to, worked to accommodate my requests. Easy to work with. Friendly. Explained Subaru services well. Orientation to veh Salesperson very easy to talk to, worked to accommodate my requests. Easy to work with. Friendly. Explained Subaru services well. Orientation to vehicle was good More

by TBPSU93 Verified Customer Verified Customer

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Subaru Crossteck Disappointed did not get a followup call after I bought my car and also that I was not offered the opportunity to return and go over the operation of Disappointed did not get a followup call after I bought my car and also that I was not offered the opportunity to return and go over the operation of the car. More

by ddesnana2 Verified Customer Verified Customer

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Fantastic customer service and vehicle service If you want both customer service and vehicle service W&L is the place to go. Whether on the phone or in person, each staff member has a smile in thei If you want both customer service and vehicle service W&L is the place to go. Whether on the phone or in person, each staff member has a smile in their voice and gives their best More

by klynn0 Verified Customer Verified Customer

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College daughter One of our daughters totaled her car( which was a 2009 Subaru Impreza) She was ok. We needed to replace her car and she still wanted to get another S One of our daughters totaled her car( which was a 2009 Subaru Impreza) She was ok. We needed to replace her car and she still wanted to get another Subaru. I’ve been told by my niece Ashley Ruiz and friend Brittany Pierce to check out W and L because they both got Subaru’s there. So I did and emailed and messaged Donna quite few times back and forth I originally had one picked out but the day I set up to go look at it it was sold. So I messaged Sonna and said we wouldn’t be coming out for now. It’s about an hour away from where we live. But my daughter found one she was interested in so although working 12 hours that day and yet to get any sleep, we drove out to W and L never having been there before but Donna set me up with Scott Mertz and he was waiting for us when we arrived. We checked out another Impreza and I’d say within an hour we were ready to do some paperwork. We own an Outback, Forester and now another Impreza. I. The future I’m looking forward to buying another Forester for myself and my wife is also thinking on buying another Forester as well. More

by jpolumb Verified Customer Verified Customer

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