Scott Mertz | Page 10

Excellent customer service The staff at the service center are extremely knowledgeable, professional, and customer oriented. They are very helpful and go out of their way to ens The staff at the service center are extremely knowledgeable, professional, and customer oriented. They are very helpful and go out of their way to ensure the customer fully understands all products and services available. More

by docginnik365 Verified Customer Verified Customer

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2nd time around My legacy lease would be up in a few months. I looked to take advantage of the incentives W&L was offering. Glad I did. Really enjoying the Foreste My legacy lease would be up in a few months. I looked to take advantage of the incentives W&L was offering. Glad I did. Really enjoying the Forester! More

by penguinjoey Verified Customer Verified Customer

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Straight forward They are easy to work with and true to their word. Absolutely willing to go out of their way for you. A+ service. Great people. Thank you. They are easy to work with and true to their word. Absolutely willing to go out of their way for you. A+ service. Great people. Thank you. More

by anthonykuestner Verified Customer Verified Customer

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Wonderful experience This is the 2nd car we’ve purchased from W & L and would recommend to anyone ! The dealership is spotless and everyone we came in contact with was per This is the 2nd car we’ve purchased from W & L and would recommend to anyone ! The dealership is spotless and everyone we came in contact with was personable, patient , helpful and knowledgeable. I love my new Crosstrek and know that W and L will be there for and questions or problems I may have. Thank you W and L Subaru! More

by jaaltom529 Verified Customer Verified Customer

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Second time around This is our second time going to W and L. Similar situation as last time. Me on 12 hours and my other needing a car due to a car accident 😔. I called This is our second time going to W and L. Similar situation as last time. Me on 12 hours and my other needing a car due to a car accident 😔. I called our prior salesman ( Scott Mertz) and explained the situation and that we would be coming out to the dealership in about 2 hours. He was happy to hear from me and me from him. My wife and I got there and we were greeted by Scott, who is now a sales manager and he directed us to Kyle Bennar. We explained our situation with Scott and Kyle and we came up with the cars we were interested in. Kyle showed us many vehicle options and pulled up front the two we were most interested in. He pulled them up front and we took the first one for a ride. No pushy salesman talk. We came back and were satisfied with that one. We went in did some paperwork and off we went. Spent maybe a total of 2 hours there. We highly recommend W and L Subaru just like our family and friends More

by jpolumb Verified Customer Verified Customer

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Excellent staff and dealership Sales members were very helpful and accommodating. Service staff was very knowledgeable and provided information about upcoming services. All around Sales members were very helpful and accommodating. Service staff was very knowledgeable and provided information about upcoming services. All around excellent experience at W and L. More

by IYOUNG1176 Verified Customer Verified Customer

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Outstanding Group The staff is extremely professional, knowledgeable and personable and makes purchasing a vehicle an ok experience. All of the folks that we dealt wi The staff is extremely professional, knowledgeable and personable and makes purchasing a vehicle an ok experience. All of the folks that we dealt with were very helpful,flexible and reasonable to work with-couldn't ask for much more.. More

by Bob Verified Customer Verified Customer

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Excellent Great place and professional staff. Couldnt have asked for a better experience. I highly recommend visiting W and L, superb sales and service staff. Great place and professional staff. Couldnt have asked for a better experience. I highly recommend visiting W and L, superb sales and service staff. K More

by IYOUNG1176 Verified Customer Verified Customer

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everyone was very friendly Very understanding of our needs and knowledgeable in what we were looking for. Everyone worked together well to make our experience a very pleasant Very understanding of our needs and knowledgeable in what we were looking for. Everyone worked together well to make our experience a very pleasant one. More

by lissaosnyder Verified Customer Verified Customer

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Great personal service We went to the dealership in September, greeted promptly and courteously, and then met with Scott our sales rep. After telling him what we were intere We went to the dealership in September, greeted promptly and courteously, and then met with Scott our sales rep. After telling him what we were interested in, he brought us to test drive a vehicle. We ordered our car that same day. When the car came in, he again went through the options on our car, handled the paperwork efficiently, and introduced us to George who spent quite a bit of time with us in the car going over how everything operated. we were very pleased with our experience at W&L Subaru and will definitely recommend them. More

by lbstevens125 Verified Customer Verified Customer

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