Scott Mertz | Page 10

Mixed feelings I have mixed feelings so far. Buying originally at the old location was easy and without hassle. The new location has a nice waiting area/amenities, f I have mixed feelings so far. Buying originally at the old location was easy and without hassle. The new location has a nice waiting area/amenities, friendly staff and easy appt set-up. The option of a loaner car is great as well as complimentary vehicle rtn to Danville for Geisinger employees (not sure if other places are involved). I have not visited for basic services/car maintenance so can't comment on that but am extremely frustrated to be taking my vehicle back yet again for 'repair' of the same exact issue in a short period of time. Even though it is covered under warranty, its recurrence is frustrating. I just want my new-ish car fixed once and for all. More

by Khbgrg13 Verified Customer Verified Customer

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proffessional, timely and organized Mr. Mertz helped in giving me a very good deal in speedy informed fashion. I was most appreciative that I did not have to spend hours going back and Mr. Mertz helped in giving me a very good deal in speedy informed fashion. I was most appreciative that I did not have to spend hours going back and forth over pricing. He was very helpful and respectful of my time. Everything was ready and organized with sales and the "paperwork" team. They even made the call to my insurance company while I waited for a last minute addition that I made. They spent all the time I needed in showing me all the functions and operations on the new car. Everyone was courteous, friendly and very helpful. I would definitley recommend the dealership. More

by glorybe5912 Verified Customer Verified Customer

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Best dealership around I just leased my third Forester -, they have me for life! Best vehicle I have ever driven. Great sales and service, beautiful facility, and prices c I just leased my third Forester -, they have me for life! Best vehicle I have ever driven. Great sales and service, beautiful facility, and prices can't be beat...worth the 2 1/2 hour drive! More

by sboak44 Verified Customer Verified Customer

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Ok Service Everything I asked to have serviced was done. My only complaints are hat when I went in the car to go home the radio was blaring, the air conditioning Everything I asked to have serviced was done. My only complaints are hat when I went in the car to go home the radio was blaring, the air conditioning was blasting, and I had to readjust the seat and steering wheel. No one introduced themselves, so I don't know with whom I worked. More

by spruaz34 Verified Customer Verified Customer

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Excellent customer service The staff at the service center are extremely knowledgeable, professional, and customer oriented. They are very helpful and go out of their way to ens The staff at the service center are extremely knowledgeable, professional, and customer oriented. They are very helpful and go out of their way to ensure the customer fully understands all products and services available. More

by docginnik365 Verified Customer Verified Customer

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2nd time around My legacy lease would be up in a few months. I looked to take advantage of the incentives W&L was offering. Glad I did. Really enjoying the Foreste My legacy lease would be up in a few months. I looked to take advantage of the incentives W&L was offering. Glad I did. Really enjoying the Forester! More

by penguinjoey Verified Customer Verified Customer

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Straight forward They are easy to work with and true to their word. Absolutely willing to go out of their way for you. A+ service. Great people. Thank you. They are easy to work with and true to their word. Absolutely willing to go out of their way for you. A+ service. Great people. Thank you. More

by anthonykuestner Verified Customer Verified Customer

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Wonderful experience This is the 2nd car we’ve purchased from W & L and would recommend to anyone ! The dealership is spotless and everyone we came in contact with was per This is the 2nd car we’ve purchased from W & L and would recommend to anyone ! The dealership is spotless and everyone we came in contact with was personable, patient , helpful and knowledgeable. I love my new Crosstrek and know that W and L will be there for and questions or problems I may have. Thank you W and L Subaru! More

by jaaltom529 Verified Customer Verified Customer

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Second time around This is our second time going to W and L. Similar situation as last time. Me on 12 hours and my other needing a car due to a car accident 😔. I called This is our second time going to W and L. Similar situation as last time. Me on 12 hours and my other needing a car due to a car accident 😔. I called our prior salesman ( Scott Mertz) and explained the situation and that we would be coming out to the dealership in about 2 hours. He was happy to hear from me and me from him. My wife and I got there and we were greeted by Scott, who is now a sales manager and he directed us to Kyle Bennar. We explained our situation with Scott and Kyle and we came up with the cars we were interested in. Kyle showed us many vehicle options and pulled up front the two we were most interested in. He pulled them up front and we took the first one for a ride. No pushy salesman talk. We came back and were satisfied with that one. We went in did some paperwork and off we went. Spent maybe a total of 2 hours there. We highly recommend W and L Subaru just like our family and friends More

by jpolumb Verified Customer Verified Customer

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Excellent staff and dealership Sales members were very helpful and accommodating. Service staff was very knowledgeable and provided information about upcoming services. All around Sales members were very helpful and accommodating. Service staff was very knowledgeable and provided information about upcoming services. All around excellent experience at W and L. More

by IYOUNG1176 Verified Customer Verified Customer

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