Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 15

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
448 Reviews
4.7

448 Reviews

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448 Reviews of Scott Spath

June 21, 2023

Dealership Rating
Employee Rating

Attentive and helpful. Given me a ride was clutch I wouldn’t have been able to squeeze in a visit otherwise. More

by Bertasmithiii
Service Price Transparency
Recommend Dealer
Yes
Jun 22, 2023

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 20, 2023

Dealership Rating
Employee Rating

Did not expect my vehicle back so quickly, glad they had engine on hand & Scott was a pleasure to work with. More

by NBK
Service Price Transparency
Recommend Dealer
Yes
Jun 21, 2023

Ken Ganley Ford Norton responded

It's great to hear that Scott and the team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

June 20, 2023

Dealership Rating
Employee Rating

Communication was terrible during the whole process. I constantly had to call for updates instead of getting calls back. Update: Received a call and they apologized profusely for the communication issu More

by dmurf05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Chapman

Jun 23, 2023

Ken Ganley Ford Norton responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Jun 23, 2023

dmurf05 responded

They reached back out to me and were very helpful! I will return in the future for any service needs!

June 12, 2023

Dealership Rating
Employee Rating

Scott has always been knowledgeable and courteous. The work was done in a timely matter and I was out the door. I left my phone in the truck and a technician came out to me and asked if I wanted the p More

by Zep 75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2023

Ken Ganley Ford Norton responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Scott and the team met your expectations. Thank you again for choosing Ken Ganley Ford Norton, we look forward to having you as one of our valued customers for many more years to come!

Jun 15, 2023

Ken Ganley Ford Norton responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

June 09, 2023

Dealership Rating
Employee Rating

Thank you for handling the recalls on my Ford. I appreciate it so much. Fast friendly service at Ganley!! More

by lesnich76
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 09, 2023

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! Scott and our team sincerely value your business and look forward to your next visit.

June 08, 2023

Dealership Rating
Employee Rating

I went to have my brakes checked out because it's been awhile. Instead of selling me new brakes they were honest enough to tell me I didn't need them. Love honesty More

by Kurt
Recommend Dealer
Yes
Jun 09, 2023

Ken Ganley Ford Norton responded

Kurt, Thank you for the kind words for our service department! Scott and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Jun 11, 2023

Ken Ganley Ford Norton responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 08, 2023

Dealership Rating
Employee Rating

Great place great service very helpful makes sales and service easy. Just got my second vehicle and am very satisfied More

by PNMC53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman, John Kirchenbauer, Fulton Benya, Brianna Worthington , Paul Asano, Deven Legg, Brandon Taylor-Mitchell

Jun 09, 2023

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

Jun 12, 2023

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 08, 2023

Dealership Rating
Employee Rating

Recently bought a new Explorer. Everyone was friendly and informative, Sales, Parts, Service and Managers were all great. Will buy from them again. More

by bergerwr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Craig Douglas, John Chapman , Christian Rodriguez, Doug. Parts.

Jun 09, 2023

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

Jun 12, 2023

Ken Ganley Ford Norton responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

June 07, 2023

Dealership Rating
Employee Rating

My truck seems to shift better. I appreciate the nice new loaner truck to drive More

by Bh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2023

Dealership Rating
Employee Rating

It was a nice dealership to have my car worked on Scott was really nice More

by taylerwade18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2023

Ken Ganley Ford Norton responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Norton, we look forward to having you as a valued customer for many years to come!

Jun 08, 2023

taylerwade18 responded

Thank you I appreciate it.

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