Scott Spath
Scott Spath at Ken Ganley Ford Norton

Scott Spath | Page 29

Service Advisor

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
440 Reviews
4.7

440 Reviews

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440 Reviews of Scott Spath

September 16, 2021

Dealership Rating
Employee Rating

Service was great and car was finished in a short time. My service writers were friendly and handled my concerns perfectly. More

by cindymueller3550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya

Sep 16, 2021

Ken Ganley Ford Norton responded

Cindy, Thank you for choosing Ken Ganley Ford, your feedback and rating mean a lot to us. We're glad our service team were able to help, and we hope to see you again!

September 14, 2021

Dealership Rating
Employee Rating

Everyone at the Ken. Ganley Ford Dealership was very kind , polite, and eager to keep me informed about the service being performed on my car since my accident. More

by TURTLE2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 15, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford.

Sep 15, 2021

TURTLE2001 responded

Thank you

September 13, 2021

Dealership Rating
Employee Rating

Very fast and friendly. They got me in the car I wanted. No hassle's. Great place. More

by bmax1870
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 14, 2021

Ken Ganley Ford Norton responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Ken Ganley Ford!

September 10, 2021

Dealership Rating
Employee Rating

Only place I go.Excellent service.The employees are always helpful Gets me in and out as quickly as possible.Works with me to get in More

by PKLUSTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2021

Ken Ganley Ford Norton responded

We appreciate your business. Thank you for taking the time to leave us a five-star review. Our team looks forward to serving you again soon!

September 03, 2021

Dealership Rating
Employee Rating

Appointment was great! They met us at door, on time appointments n estimated time for service was close to the estimated finishing time. Overall experience good. Thanks for all you do. More

by SDEJOURNETT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond

Sep 04, 2021

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Sep 07, 2021

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Ganley Ford Barberton

August 27, 2021

Dealership Rating
Employee Rating

I was disappointed about my tires. I'm still not convinced that they couldn't plug them. Also I ask them to fix a msg I keep getting about my visual screen needs cleaned and I am still getting that More

by DCHACK0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Sep 10, 2021

Ken Ganley Ford Norton responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. We privately messaged you asking for you to send us your contact information so we can learn more about your visit and address your concerns but we never heard back from you. We are sorry again to hear that you were disappointed & wish that we had the opportunity to address it for you. Thanks!

August 24, 2021

Dealership Rating
Employee Rating

It is easy to schedule a service appointment at this dealership. The waiting area is clean and setup for social distancing. The service is quick and courteous. More

by KRGTMILLER65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Aug 24, 2021

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 19, 2021

Dealership Rating
Employee Rating

We have purchased several vehicles from Ganley Ford and have never been disappointed with sales or service. We have and will continue to recommend Ganley Ford to family and friends. More

by DORILEEMORRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 19, 2021

Ken Ganley Ford Norton responded

Thank you, we appreciate your business and our team looks forward to serving you again soon!

August 14, 2021

Dealership Rating
Employee Rating

Bad customer service bought several vehicles from there do not respect customer bad service department will not even give you a rent a car under warrenty More

by mike32259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Aug 31, 2021

Ken Ganley Ford Norton responded

Thank you for your review, Mike. We take all customer feedback very seriously and we are truly sorry to hear that we didn't meet your expectations.

Aug 31, 2021

mike32259 responded

Thanks Glad to hear this you need to take care of your service department they are the worst don't know if that is your policy or not but do not care to do business with Ganley again

August 12, 2021

Dealership Rating
Employee Rating

Great service very helpful getting the job done. The team's quality with excellent maintenance service everything they provided was 100% guaranteed the best decision I've ever made More

by Patrick Twyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Kirchenbauer, Fulton Benya , Paul Asano

Aug 12, 2021

Ken Ganley Ford Norton responded

Thank you, Patrick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

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