Scott Ticker | Page 20

Initially I was satisfied with the customer service. I purchased a pre own vehicle and there was two small scratches to front and rear bumper. So I asked for them to be removed, which they were removed. I purchased a pre own vehicle and there was two small scratches to front and rear bumper. So I asked for them to be removed, which they were removed. But I was told I would be notified by Wednesday on the status of the vehicle. Mind you I purchased the vehicle the Friday prior. Wednesday came around I didn’t hear anything so I called to follow-up. Was told it was certified and awaiting to get painted at body shop and someone would call me. Saturday came around so now it’s an entire week I haven’t heard anything. So I decided to call and got the run around my sales rep Thalia kept telling me she’s busy selling cars to customers and she will get to me when she can. Escalated the issue to Scott, he said he would find out what’s going on. Two hours later nothing so I called back sales woman Thalia again told me she will check if the vehicle is ready. Still nothing so I called back and finally she told me the car is ready. Now keep in mind the dealership gave me a loaner. But I was told my cat would be ready that Wednesday so I’m anticipating getting my new car since I did not take it home since I purchased. Acura I very good products… but personally I would NEVER purchase from Acura Pembroke Pines again. The staff is not welcoming they just look at you like you’re weird or something. More

by Kimberlypierre16961 Verified Customer Verified Customer

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The service at Acura of Pembroke Pines is exceptional 10/10! A1 service. They get the job done in a timely matter. 10/10! A1 service. They get the job done in a timely matter. More

by Kyara Ramirez Verified Customer Verified Customer

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Everyone from the salesman to the finance manager was very helpful and created a smooth car buying experience. very helpful and created a smooth car buying experience. More

by Asommer Verified Customer Verified Customer

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Excellent dealership is every aspect. I would highly recommend Pembroke Pines Acura to anyone looking to buy a car. I would highly recommend Pembroke Pines Acura to anyone looking to buy a car. More

by cmgarcia75 Verified Customer Verified Customer

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Sean and insurance to financial who helped me made it a quick and easy process. quick and easy process. More

by ALLIEAVP Verified Customer Verified Customer

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This was one of the most challenging engaging but ultimately avoiding carbine experiences I have had in my lifetime buyint cars! ultimately avoiding carbine experiences I have had in my lifetime buyint cars! More

by steven.edbril Verified Customer Verified Customer

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The entire experience was amazing. The service, the knowledge of the staff, the ambiance. Big thanks to Larry, Scott, Andres and Freddy! The service, the knowledge of the staff, the ambiance. Big thanks to Larry, Scott, Andres and Freddy! More

by Anaily R Verified Customer Verified Customer

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Took my car in for service doing an oil change and transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got m transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got my car back everything g looked great, normally they do a car wash but I picked up my car after hours so I couldn’t complain. To my surprise when I got my car back, my 50$ MagSafe charger and my 100$ bottle of Givenchy cologne was missing from my center console! I’ve reported this to the service manager and all he was able to do was offer a free oil change which is really worth about 60$. In the end I’ve spent 200$ on maintenance and over 150$ (not including tax) on lost items for my service. I’m thoroughly disappointed that the only accommodation they can provide is this oil change on my next visit. I don’t trust taking my car here anymore in fear that more things will be stolen and they expect that a voucher will fix this mess!? Ridiculous. This has got to be the most expensive maintenance visit for just flushing fluids as I’ve lost almost an equal amount of items in value to what I paid for service! Is a free oil change going to replace my expensive cologne that I worked to purchase? ABSOLUTELY NOT! I’ve only ever worked with one service advisor and that’s Rayon, he’s great and I genuinely recommend him for service here but the theft and response was just horrible. I understand you can not blatantly accuse a tech or if people are stealing things after hours (this dealership was robbed and now has 24/7 security personnel in response) but it hurts knowing they could not recuperate for my lost items but a 60$ service voucher for a dealership I’ve lost interest in going to in the future. It’s the principle that matters in situations like this and I’ve felt as though because I’ve never voiced my concern the next day in person they just took my voicemail as a bluff. Again this has been the most disappointing experience I’ve had in ANY and I mean ANY establishment not even McDonald’s can xxxx me off as much as the service managers response did. More

by JAVIER Verified Customer Verified Customer

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Very easy to deal with. Even delivered my car same day ro my home. Scott Ticker was very professional and a pleasure to work with. Thanks again! Even delivered my car same day ro my home. Scott Ticker was very professional and a pleasure to work with. Thanks again! More

by rfein Verified Customer Verified Customer

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From the moment I walked in the dealer, we felt positive vibes! Wily, our salesperson was very thorough with the process and went beyond expected to make us leave with the car of our choice! Customer servic vibes! Wily, our salesperson was very thorough with the process and went beyond expected to make us leave with the car of our choice! Customer service was superb! The manager Scott also very prompt with questions we had. Thanks for making this happen! More

by Sylvanna Murillo Verified Customer Verified Customer

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