Scott Ticker | Page 20

Took my car in for service doing an oil change and transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got m transmission fluid flush along with 2 warranty replacements, this too a couple of days and I was supplied with a loaner in the meantime, when I got my car back everything g looked great, normally they do a car wash but I picked up my car after hours so I couldn’t complain. To my surprise when I got my car back, my 50$ MagSafe charger and my 100$ bottle of Givenchy cologne was missing from my center console! I’ve reported this to the service manager and all he was able to do was offer a free oil change which is really worth about 60$. In the end I’ve spent 200$ on maintenance and over 150$ (not including tax) on lost items for my service. I’m thoroughly disappointed that the only accommodation they can provide is this oil change on my next visit. I don’t trust taking my car here anymore in fear that more things will be stolen and they expect that a voucher will fix this mess!? Ridiculous. This has got to be the most expensive maintenance visit for just flushing fluids as I’ve lost almost an equal amount of items in value to what I paid for service! Is a free oil change going to replace my expensive cologne that I worked to purchase? ABSOLUTELY NOT! I’ve only ever worked with one service advisor and that’s Rayon, he’s great and I genuinely recommend him for service here but the theft and response was just horrible. I understand you can not blatantly accuse a tech or if people are stealing things after hours (this dealership was robbed and now has 24/7 security personnel in response) but it hurts knowing they could not recuperate for my lost items but a 60$ service voucher for a dealership I’ve lost interest in going to in the future. It’s the principle that matters in situations like this and I’ve felt as though because I’ve never voiced my concern the next day in person they just took my voicemail as a bluff. Again this has been the most disappointing experience I’ve had in ANY and I mean ANY establishment not even McDonald’s can xxxx me off as much as the service managers response did. More

by JAVIER Verified Customer Verified Customer

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Very easy to deal with. Even delivered my car same day ro my home. Scott Ticker was very professional and a pleasure to work with. Thanks again! Even delivered my car same day ro my home. Scott Ticker was very professional and a pleasure to work with. Thanks again! More

by rfein Verified Customer Verified Customer

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From the moment I walked in the dealer, we felt positive vibes! Wily, our salesperson was very thorough with the process and went beyond expected to make us leave with the car of our choice! Customer servic vibes! Wily, our salesperson was very thorough with the process and went beyond expected to make us leave with the car of our choice! Customer service was superb! The manager Scott also very prompt with questions we had. Thanks for making this happen! More

by Sylvanna Murillo Verified Customer Verified Customer

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Service was fast and efficient. They communicated what items were in need of attention and gave solutions and timing. They communicated what items were in need of attention and gave solutions and timing. More

by mwinkler1 Verified Customer Verified Customer

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This dealership was top notch, I flew in out of state they picked me up at the airport at no cost, brought me to the dealer and I was in and out in 20 mins. Gave them the check, signed a few papers and w they picked me up at the airport at no cost, brought me to the dealer and I was in and out in 20 mins. Gave them the check, signed a few papers and was on my way. Absolutely recommend them to anyone. Top notch service More

by Bearkicker41 Verified Customer Verified Customer

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the process was very smooth and fast. the staff was very friendly and helpful as well the staff was very friendly and helpful as well More

by jessenia3725 Verified Customer Verified Customer

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Muy buena atención ñ, muy amables y atentos, muy recomendado para hacer negocios, la mejor tasa de interés recomendado para hacer negocios, la mejor tasa de interés More

by carlosquintanacoro Verified Customer Verified Customer

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Acura of South Florida always treats me with honesty and respect. I feel very confident when I deal with management, sales and service, knowing my car is in great hands. I’ve been their client since 1991. respect. I feel very confident when I deal with management, sales and service, knowing my car is in great hands. I’ve been their client since 1991. More

by jjrs18 Verified Customer Verified Customer

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Nigel went above and beyond to make my purchase experience good.i am very happy that i chose this dealer experience good.i am very happy that i chose this dealer More

by swaraj Verified Customer Verified Customer

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Michael was incredibily helpful in order to get me the best deal for my lease and I’m so happy to have picked an Acura as my new car! best deal for my lease and I’m so happy to have picked an Acura as my new car! More

by LUCIANAVEE Verified Customer Verified Customer

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