Scott Ticker | Page 4

Excellent service, excellent staff Will always bring my car there as they care about all they do car there as they care about all they do More

by mpetrillo12 Verified Customer Verified Customer

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No good at all if you want to have blood pressure up or blood sugar coming to that dealer in Pembroke pines blood sugar coming to that dealer in Pembroke pines More

by predelusmurat00 Verified Customer Verified Customer

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Excellent customer service. Courteous, Professional, Knowledgeable, and fast! This dealership will be my family's "Go To" from now on. Courteous, Professional, Knowledgeable, and fast! This dealership will be my family's "Go To" from now on. More

by vito7 Verified Customer Verified Customer

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I received Excellent customer service. The best dealership in town! They provided Efficient and affordable services. The best dealership in town! They provided Efficient and affordable services. More

by miami nurse Verified Customer Verified Customer

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This dealership has the worst salesmen, the worst general manager and worst service dept. I am never using this dealership again. manager and worst service dept. I am never using this dealership again. More

by Minz18 Verified Customer Verified Customer

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The entire team was fantastic to work with. From this point forward, my family and I will continue to purchase or lease from this location. From this point forward, my family and I will continue to purchase or lease from this location. More

by vito7 Verified Customer Verified Customer

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It went very well they were able to work with my price range for the vehicle of my choice. range for the vehicle of my choice. More

by DAPHNEY926 Verified Customer Verified Customer

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I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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This dealership is the best. From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recom From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recommend & purchase in the future. Thank you Acura of Pembroke Pines. More

by JEN9572 Verified Customer Verified Customer

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My experience with Acura if Pembroke Pines was wonderful. I felt valued, heard and received excellent service. So much so that we bought another car! I felt valued, heard and received excellent service. So much so that we bought another car! More

by MOMMYINSPORTS Verified Customer Verified Customer

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