Scott Ticker | Page 6

I’m writing to express my deep frustration and disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 disappointment with the level of service I’ve experienced over the past month and a half regarding my recall repair and other issues. For over 45 days, I repeatedly requested a loaner vehicle to accommodate my daily activities while my car was being serviced. Despite speaking with my service representative multiple times per week and even escalating this to management, your team failed to secure a loaner vehicle within that time frame. This lack of coordination and communication has severely impacted my trust in your service operations. Ultimately, I was forced to take matters into my own hands and rely on Uber to manage my needs, which was extremely inconvenient. When I finally turned in my car, I requested the following: Fix the popping speaker issue (warranty service) Complete the seat sensor recall repair Perform a full car inspection When picking up my vehicle, I noticed several significant failures: I did not receive the car inspection report I specifically requested. Once I got home and tested the sound system (due to having my baby with me at pickup), I discovered the speaker issue was not resolved. It appears the only work completed was the recall repair. This experience has been nothing short of unacceptable. I should not have to return to the service center repeatedly to address the same problems, especially after making my needs exceptionally clear. This is not the level of service I expected from an Acura dealership, and it certainly makes me question my decision to purchase an Acura vehicle in the first place. At this point, I need the following resolutions to restore a minimum level of confidence: Confirm when the speaker issue and full car inspection will be properly resolved. Ensure clear, proactive communication moving forward, and provide status updates without me having to chase your team for answers. Explain why securing a loaner vehicle was not possible over such an extended timeline, as this indicates a severe operational issue that should be addressed. If these issues cannot be resolved promptly, I will have no choice but to escalate this matter further and reconsider any future relationship with Acura. I hope to hear back from you at your earliest convenience. More

by Junior Verified Customer Verified Customer

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This dealership is the best. From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recom From the management to the sales to the service advisors. I cannot pick a favorite because they are the best team around and I will continue to recommend & purchase in the future. Thank you Acura of Pembroke Pines. More

by JEN9572 Verified Customer Verified Customer

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My experience with Acura if Pembroke Pines was wonderful. I felt valued, heard and received excellent service. So much so that we bought another car! I felt valued, heard and received excellent service. So much so that we bought another car! More

by MOMMYINSPORTS Verified Customer Verified Customer

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Anthony was the perfect sales Agent to work with. Not push, was efficient, knowledgeable and easy to work with. He, along with the team at APP made the transition from gas to EV and the transaction e Not push, was efficient, knowledgeable and easy to work with. He, along with the team at APP made the transition from gas to EV and the transaction effortlessly amazing!! More

by PEPARKE01 Verified Customer Verified Customer

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Good experience, courteous personnel, easy process to test drive the cars, personable sales management and finance team test drive the cars, personable sales management and finance team More

by Gustavo Verified Customer Verified Customer

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Excellent service, everyone was very attentive and friendly. Great customer service overall extremely satisfied with the entire team. Love the vehicle friendly. Great customer service overall extremely satisfied with the entire team. Love the vehicle More

by LS.LSIERRA Verified Customer Verified Customer

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Always exceptional services. It’s always a great experience every time I go in for any service to my vehicle. It’s always a great experience every time I go in for any service to my vehicle. More

by DIANAALFONSO Verified Customer Verified Customer

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Nigel was excellent as well as the sales manager Steve or Scott made the buying process easy and simple . As well as the finance manger Rodney were excellent and very great to work with . or Scott made the buying process easy and simple . As well as the finance manger Rodney were excellent and very great to work with . More

by johnconte99 Verified Customer Verified Customer

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Quiero probar el Type S en un futuro, pero me gustó hacer el cambio de Honda a Acura su marca hermana, y gracias a Wen por la oportunidad el cambio de Honda a Acura su marca hermana, y gracias a Wen por la oportunidad More

by mantocedmen Verified Customer Verified Customer

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David was professional, personable and very diligent. He worked with us to work out the best option for us and we are fully pleased with his help. We had been recommended to go to him by a close friend a He worked with us to work out the best option for us and we are fully pleased with his help. We had been recommended to go to him by a close friend and he did not disappoint! We see why he got the nickname Houdini! Thanks. More

by Brent G Verified Customer Verified Customer

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