Scotte Spencer

I walked into Suburban Mazda in Farmington Hills on 08/06/2026. I was immediately greeted warmly by Manager Blake, who then introduced me to Nik! Nik ended up being the right salesman for me during my 08/06/2026. I was immediately greeted warmly by Manager Blake, who then introduced me to Nik! Nik ended up being the right salesman for me during my new car hunt! He listened to what I needed, what I wanted, my desirables, my non-negotiables! I arrived wanting a CX-50 because of the hybrid standard, and if I didn’t get that then potentially a CX-30. I initially wanted a Toyota RAV4, but I wanted the luxury design and features of Mazda’s creations, plus top tier safety. After researching cars for 2 months, I needed to replace my Kia Optima S with the typically engine oil consumption affecting my new spark plugs, that I literally just paid off in February with less than 110,000 miles on it!😡 I now have Kia PTSD (no shade, cause I heard they’re better now), but anyways, Nik felt like family, like my favorite big cousin or brother who is aligned with me and knows me like the back of his hand. Also, Manager Scotte was rooting for me because he seen and knew how bad my Kia had gotten, even with me taking good care of it. Whether I got a Mazda or not, he knew I needed to get rid of my Kia immediately. I appreciate his concern for me because the Kia dealerships wanted me to drive an unpredictable vehicle until it exploded on me, just to maybe replace my engine. Thankfully, I had a close friend lend me their spare car until I got my car situation situated. Nik ended up mentioning the CX-5 instead, which for some reason I never considered, but Premium Trim, Black on Black onnnn Black lol. We test drove it, and immediately I was obsessed and loved it, but I wanted to be sure that I didn’t favor the 50 too. I sat in the entry level 50, and immediately regretted it (again, no shade, the Prem5 is just so dope)! Nik introduced me to Jose, the financial manager, who contributed to the dream, the goal, the reward. He also updated me smoothly in the finishing process and was very personable. 2 days later, she officially became mine and I’m so grateful and honored to have a quick, thoughtful, and straightforward new car buying experience with the Suburban Mazda FH Organization. Nik and the team are the best! If you happen to want a new Mazda, go see Nik, and let him know I sent you! Thank you so much Nik, I love my Midnight Phantom real bad! Thank you for your endless support, knowledge, patience, and cooperation during this experience for me! Officially a Mazda Madam! 🖤 More

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Used 2025 Volvo V60 HhhErik was fine before the purchase, quick to respond. After the purchase complete ghost, zero response. I thought the handwritten note in the car saying to reach out with any purchase, quick to respond. After the purchase complete ghost, zero response. I thought the handwritten note in the car saying to reach out with any questions was a nice touch but was just lip service. The manager who inspected my used car trade in low balled my trade value by $1500 and when I grabbed my key and started to leave he snapped at me and said “I guess I’ll be the bad guy then” and honored the value we agreed on. In hindsight sight it was probably just a ploy to cover the fact that they only gave me one key (they got the car from a rental fleet with only one key?) which cost me $600 to replace and the car had 2 tires that needed replaced, another $600. All of that may have been on the up and up but the ghosting from Erik and the snippy manager made the whole experience feel dirty. There was one bright side and that was the finance guy named Sean O’Connor. He was a total pro. Very professional, informative, polite, and personable. He was very busy at the time I closed the sale but never detracted his attention from our business at hand. To be honest, before I went into his office to finalize the sale my gut told me to end the sale and leave and start my search over. Sean saved that deal. There were a few little things that could have been better by Suburban Mazda. 1. Both keys or disclose that beforehand 2. License plate bolts. Why remove those? Or why not replace them if you got the car without them? It was just another pain I had to deal with that was unnecessary 3. Don’t cut off communication once the sale is over, very unprofessional. It would have amounted to about 2 minutes of your time. 4. The tires. The tire guy that I bought new tires from said ZERO chance those tires passed a presale inspection from the dealer. Erik stated that they were within the dealers spec (the had slashes in the sidewall from hitting a curb maybe) I dunno but it was costly. All in all, I spent $1200 to get the car right. I wish I would have kept searching and upped my budget instead of dealing with Erik and angry guy. I haven’t decided if I’m going to leave a google review or not yet. I’m leaning towards yes but hate punishing a whole business by the acts of a few. More

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“Nik was great—he showed me different options and genuinely helped me find a vehicle that best suited my needs. Overall, it was an excellent experience. Shoutout to Scott, the manager, for the amazin genuinely helped me find a vehicle that best suited my needs. Overall, it was an excellent experience. Shoutout to Scott, the manager, for the amazing customer service, and Jose was extremely helpful throughout the process. I would definitely recommend checking them out if you’re considering a Mazda. They truly take care of you like family.” More

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The very best in the business. Wouldn’t shop anywhere else. I highly recommend to anyone. Wouldn’t shop anywhere else. I highly recommend to anyone. More

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Levi was excellent and very personable. Knocking a star off as I had communicated a desired lender and loan term I wanted to go through, and he didn’t communicate that to the finance dept s Knocking a star off as I had communicated a desired lender and loan term I wanted to go through, and he didn’t communicate that to the finance dept so they ran my credit for a different loan. More

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This dealership is amazing. They are kind polite and listen to your needs. They treat you like family and ensure all your needs are met. The whole team is amazing! They are kind polite and listen to your needs. They treat you like family and ensure all your needs are met. The whole team is amazing! More

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Clean, organized and quick! I found myself nearby unexpectedly and they were very accommodating, even putting my Christmas ham in the refrigerator! I found myself nearby unexpectedly and they were very accommodating, even putting my Christmas ham in the refrigerator! More

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So kind and knowledgeable about the different pieces and options. He was willing to meet our needs and negotiate. I truly enjoyed how personable and easy to talk to he was! Highly recommend working with Eri options. He was willing to meet our needs and negotiate. I truly enjoyed how personable and easy to talk to he was! Highly recommend working with Erik! More

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The worst experience, I’ve ever received from a dealership. A team of con-artists. Be careful! I purchased a brand new 25’ Mazda CX-50 and the check engine came on twice within 2-weeks of having it dealership. A team of con-artists. Be careful! I purchased a brand new 25’ Mazda CX-50 and the check engine came on twice within 2-weeks of having it. Received no solution, other than wait for a possible “software update”. Blake & Levi, you have been the main two I’ve dealt with personally here and not pleased. More

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I was nervous about buying a car by myself for the first time. Adrian made the whole process easy. I felt very confident & I love my new car! I couldn’t be happier with the excellent customer service and pr time. Adrian made the whole process easy. I felt very confident & I love my new car! I couldn’t be happier with the excellent customer service and professionalism that I received from this young man! I HIGHLY recommend him & this dealership for next car purchase. It was actually an AMAZING experience and am looking forward to taking my sister to meet him next week. Thank you Mr. McClain for making this such a positive experience! More

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